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Buyer's Guide
Single Sign-On (SSO)
July 2022
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SuryakantKale - PeerSpot reviewer
Chief Technology Officer at Windval Technology Solutions LLC
Real User
Top 20
Easy to implement and manage, and the cost benefits are valuable
Pros and Cons
  • "The most valuable features are ease of operation and visibility."
  • "The integration with third-party tools needs to be improved."

What is our primary use case?

We are a solution provider and Okta is one of the products that we implement for our clients. I am a solution architect and help to design the system.

Most of our clients have a hybrid architecture where they want to use a single sign-on. They have some applications on-premises, whereas others are on the public cloud. This means that they have a two-tier or three-tier architecture.

How has it helped my organization?

Our clients are happy because prior to implementation, they had a very distributed architecture. Okta has allowed them to consolidate with respect to identity management, which increases their operational efficiency.

This product has the features that every customer is looking for.

What is most valuable?

The most valuable features are ease of operation and visibility.

This product is easy to deploy and easy to manage.

There are cost benefits to using this solution.

What needs improvement?

The integration with third-party tools needs to be improved. Mainly, the open-source APIs for Splunk would be helpful, as that is where they aggregate most of the data. If this process can be streamlined then it will definitely help.

For how long have I used the solution?

I have been working with Okta for the past three years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This solution is scalable. Our clients are large, Fortune 500 businesses.

How are customer service and technical support?

Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.

Which solution did I use previously and why did I switch?

Prior to working with Okta, our clients had native solutions.

How was the initial setup?

The initial setup is straightforward.

We currently have one customer deployed on AWS and another on Azure.

What about the implementation team?

I am the solution architect and our in-house team does the implementation.

Which other solutions did I evaluate?

As part of the process, our clients did a couple of POCs. Symantec was one of them, Okta was another, and there was a third product that they evaluated. During this process, they had success criteria defined, and Okta did well with most of it.

The metrics included the operation and cost benefits, the business value, and the support.

What other advice do I have?

Every customer has a different need and a different requirement. For anybody who is considering this product, I think they should do a pilot POC to make sure that it works well in their environment. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Mohamed Yassine Benomar - PeerSpot reviewer
Cyber Security Consultant at a tech company with 10,001+ employees
Vendor
Top 20
Reliable and useful for securing our system, but should be a little bit easier to implement
Pros and Cons
  • "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
  • "It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."

What is our primary use case?

We use this solution to manage the identity and access of users to SI and other applications of our company. We implement the identity of the users in that SI.

How has it helped my organization?

It secured our system so that it is accessed only by authorized people, and it implemented the SSO.

What is most valuable?

Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.

What needs improvement?

It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

It is scalable. We have scaled it.

In terms of the number of users, the whole company has to use ForgeRock to be able to connect to the company. For its administration, we have a team of five people. We don't have any plans to increase its usage.

How are customer service and technical support?

Their technical support is good.

Which solution did I use previously and why did I switch?

I have used SiteMinder and EmpowerID and a solution from Okta.

How was the initial setup?

Its implementation is a little bit complex. It took us between four to six months. 

In terms of the implementation strategy, we identified the functional aspects and tried to see if it would meet the needs. After that, we implemented it in the Dev environment, and after that, we implemented it in the Production environment.

What about the implementation team?

I implemented it myself. It does require maintenance, and I handle its maintenance.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. 

There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more.

What other advice do I have?

I would recommend this solution if it meets the needs of a company. It is a good solution. You have to implement it to see if it responds to your needs. 

I would rate ForgeRock a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Single Sign-On (SSO)
July 2022
Get our free report covering Okta, Microsoft, Ping Identity, and other competitors of Symantec Siteminder. Updated: July 2022.
610,812 professionals have used our research since 2012.