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Sprinklr Reviews

Vendor: Sprinklr
3.9 out of 5
Badge Ranked 1
117 followers
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Helped 856,856 peers since 2012

Featured Sprinklr reviews

Sprinklr mindshare

As of June 2025, the mindshare of Sprinklr in the Social CRM category stands at 17.3%, down from 22.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM

PeerResearch reports based on Sprinklr reviews

TypeTitleDate
CategorySocial CRMJun 14, 2025Download
ProductReviews, tips, and advice from real usersJun 14, 2025Download
ComparisonSprinklr vs Salesforce Marketing CloudJun 14, 2025Download
ComparisonSprinklr vs Qualtrics XM PlatformJun 14, 2025Download
ComparisonSprinklr vs HootSuiteJun 14, 2025Download
Suggested products
TitleRatingMindshareRecommending
Salesforce Marketing Cloud4.212.6%98%58 interviewsAdd to research
Zendesk4.1N/A93%60 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Retailer
8%
Non Profit
7%
Real Estate/Law Firm
5%
Educational Organization
4%
Manufacturing Company
4%
Healthcare Company
4%
Construction Company
4%
Insurance Company
4%
Legal Firm
4%
Energy/Utilities Company
3%
University
3%
Recruiting/Hr Firm
3%
Transportation Company
2%
Wholesaler/Distributor
2%
Comms Service Provider
2%
Media Company
2%
Performing Arts
2%
Pharma/Biotech Company
2%
Recreational Facilities/Services Company
2%
Government
1%
Outsourcing Company
1%
Logistics Company
1%
Consumer Goods Company
1%
Aerospace/Defense Firm
1%
Hospitality Company
1%
Marketing Services Firm
1%

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Sprinklr reviews

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VikasKhattri - PeerSpot user
Enterprise Sales Manager at Etisalat
Verified user of Sprinklr
Jul 31, 2024
Automation tools have improved workflow efficiency and offers AI features

Pros

"AI manages customer interactions really well, and the flow becomes easier."

Cons

"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."
Michelle Epperson - PeerSpot user
Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life
Verified user of Sprinklr
Jan 31, 2025
Meeting multiple objectives with comprehensive scheduling and content ideas

Pros

"The scheduling feature is, of course, key just so I can do it in one sitting, plan out the month, and be ahead of everything."

Cons

"Sometimes I'll log into LinkedIn, and it won't show the scheduled post. "
Find out what your peers are saying about Sprinklr. Updated May 2025
856,856 professionals have used our research since 2012.
Ofir Asaf Ben Kiki - PeerSpot user
Project and System Specialist at Maytronics Ltd
Verified user of Sprinklr
Dec 27, 2024
Product version discussed: The latest one
Creative solution architects drive comprehensive social media management

Pros

"Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options. "

Cons

"Their support team should opt for phone calls over emails to resolve issues faster. "
Gregory Hovagim - PeerSpot user
Product Marketing Manager at MathWorks
Verified user of Sprinklr
Jan 5, 2025
Ability to create engaging content
Sujay Rao - PeerSpot user
Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees
Verified user of Sprinklr
Oct 10, 2024
Customization enhances engagement but lacks immediate support

Pros

"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs. "

Cons

"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."
PeerSpot user
Senior Application Analyst at a non-profit with 5,001-10,000 employees
Verified user of Sprinklr
Dec 30, 2024
Allows us to efficiently publish content across multiple channels using the same assets but needs better usability

Pros

"Everything is integrated in one platform. "

Cons

"Sprinklr could be more drag-and-drop friendly."
Ahmed Sobhy - PeerSpot user
Contact Center Tech Manager || Building Omni-Channel CC Experience at Misr Digital Innovation
Verified user of Sprinklr
Dec 30, 2024
Product version discussed: the latest version
Provides high availability and excellent customer experience with a good support model

Pros

"The most important feature of Sprinklr is its high availability since it is a cloud solution. "

Cons

"The interaction and integration with our CRM should be improved, especially to ensure security with on-premises solutions and to be suitable for banking environments. "
Mohamed Hamdy - PeerSpot user
Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees
Verified user of Sprinklr
Sep 25, 2024
Enhanced customer inquiry automation with good performance and automation

Pros

"The most effective feature is the automation of the routing engine. "

Cons

"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. "