Amazon OpenSearch Service vs Splunk ITSI (IT Service Intelligence) comparison

Amazon Web Services (AWS) and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #23 with an average rating of 7.2, while Splunk is ranked #12 with an average rating of 8.2. Amazon Web Services (AWS) holds a 1.9% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 83% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Amazon OpenSearch Service

Read 6 Amazon OpenSearch Service reviews

1,495 Views
570 Comparison Views

83% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,725 Views
764 Comparison Views

97% willing to recommend

Amazon OpenSearch Service

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

Splunk ITSI and Amazon OpenSearch Service are leading solutions in the IT operations and analytics market. While Splunk ITSI offers robust features and support, Amazon OpenSearch Service is preferred for its scalability and cost-effectiveness.

Features: Splunk ITSI is known for advanced analytics, real-time monitoring, and customizable dashboards. It can correlate events and provide actionable insights. Amazon OpenSearch Service provides open-source flexibility, integrated Kibana support, and seamless scalability. Splunk ITSI offers comprehensive event correlation and real-time alerting capabilities.

Room for Improvement: Users of Splunk ITSI mention the complexity of setup, more competitive pricing, and enhancing reporting features. For Amazon OpenSearch Service, feedback includes the need for better security features, more user-friendly setup processes, and improved customer support. Splunk ITSI's complexity and cost are frequently mentioned issues.

Ease of Deployment and Customer Service: Splunk ITSI users find deployment challenging due to complexity but note excellent customer service. Amazon OpenSearch Service is easier to deploy, but users feel support could be more responsive. Amazon OpenSearch Service has straightforward deployment, but Splunk ITSI offers superior customer service.

Pricing and ROI: Splunk ITSI is considered expensive, but users believe the extensive features justify the cost. Amazon OpenSearch Service provides an affordable option with a good balance between cost and functionality, attractive for organizations focusing on scalability and flexibility. Splunk ITSI delivers high ROI through advanced features, while Amazon OpenSearch Service is preferred for cost-effectiveness.

To learn more, read our detailed Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).

Buyer's Guide

Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)

June 2025

Download the complete report

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Application Performance Monitoring (APM) and Observability

23rd

Average Rating

7.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Log Management (21st)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon OpenSearch Service is 1.9%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VijayKumar27

Software Engineer at The American College

Effective as a vector store, serverless architecture but there aren't enough security features

The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing. Even being serverless, it incurs charges during idle times. For just holding data, you need to create a list. AWS should add an option to make data idle, so it won't include computing charges. They charge for OCU units based on the time the serverless solution is up, not on indexing or retrieval speed. Once the service starts, it starts getting billed. It would help if there were an option to limit computing. When using it as a database, storing data without frequent fetching would save computing costs.

Read full review

Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customer service is excellent, rated nine out of ten."

"Our customers have seen tangible benefits from Amazon OpenSearch Service, especially in terms of their applications running smoothly, so they do get a return on investment."

"I would definitely recommend Amazon OpenSearch Service to other professionals due to its fast and reliable search capabilities."

"The business analytics capabilities are the most important feature it provides."

"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."

"Amazon OpenSearch Service has enhanced our organization's ability to store and search large amounts of data efficiently."

"This service already sorts data like vectors. They have classified the storage pre-defined."

"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"The solution's scalability is fine."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"The service analyzer view and automatic creation of incidents are valuable."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"ITSI includes a feature called a glass table."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."

"They can enhance data visualization."

"The price is fair yet leans towards the expensive side. I'd rate it five out of ten with respect to capabilities vs. cost."

"One improvement I would like to see is support for auto-scaling."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle the data."

"We faced documentation challenges during integration after migrating from Elasticsearch to Amazon OpenSearch Service. Better documentation on integration, query handling, and a more user-friendly UI could enhance the product."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"We also faced challenges relating to UI development."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"Splunk ITSI's UI needs to be more interactive and user-friendly."

"Splunk ITSI consumes a lot of CPU resources."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"The user interface visualization could be improved."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk ITSI is expensive."

"It would have been good if the product cost was much lower."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"Pricing has some room for improvement."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Comms Service Provider

Financial Services Firm

20%

Computer Software Company

13%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Amazon OpenSearch Service?

We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage

See all answers

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...

See all answers

What needs improvement with Amazon OpenSearch Service?

In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle t...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

Grafana Loki vs Amazon OpenSearch Service

Compared 29% of the time

Datadog vs Amazon OpenSearch Service

Compared 16% of the time

Amazon CloudWatch vs Amazon OpenSearch Service

Compared 13% of the time

Dynatrace vs Amazon OpenSearch Service

Compared 5% of the time

More Amazon OpenSearch Service Competitors

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 13% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Zabbix vs Splunk ITSI (IT Service Intelligence)

Compared 4% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

Amazon OpenSearch Service

June 2025

Download Amazon OpenSearch Service product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

May 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Amazon OpenSearch Service is often used for log analysis, real-time application monitoring, and searching large datasets. Users benefit from its scalability, ease of use, and AWS integration, appreciating its capability to handle high data volumes while providing efficient search functionalities.

Many users choose Amazon OpenSearch Service for its powerful search and indexing capabilities, real-time analytics, and strong integration with AWS services. Key highlights include minimal downtime, detailed documentation, and efficient data processing. Scalability and automatic scaling are standout features, enabling users to manage high data volumes seamlessly. However, there is a call for improved integration, enhanced stability, and better support. Some users find the setup and configuration process challenging and desire more customization options for security features.

What are the key features of Amazon OpenSearch Service?

Scalability: Automatically scales to accommodate data growth and workload fluctuations.
Real-Time Analytics: Provides up-to-date insights and monitoring for applications.
Integration with AWS: Easily integrates with other AWS services, enhancing workflows.
Powerful Search Capabilities: Fast and efficient search and indexing functionalities.
Detailed Documentation: Comprehensive guides and resources to assist users.
Security Features: Flexible security options to protect data and manage access.

What benefits should users look for in reviews?

Efficiency: Quick data processing and minimal downtime.
Scalability: Ability to handle increasing data volumes without manual intervention.
Ease of Use: User-friendly interface and management tools.
Reliability: Consistent performance with robust support for data management workflows.
Integration: Seamless integration with existing AWS services and infrastructure.

In industries such as finance, healthcare, and e-commerce, Amazon OpenSearch Service is implemented to manage and analyze large datasets in real time. Companies benefit from its ability to monitor application performance, analyze log data, and enhance search functionalities, leading to improved operational efficiency and decision-making processes.

Amazon Web Services (AWS)

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Information Not Available

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)

June 2025

Free Report: Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: June 2025.

DOWNLOAD NOW

856,873 professionals have used our research since 2012.

See our Amazon OpenSearch Service vs. Splunk ITSI (IT Service Intelligence) report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.