No more typing reviews! Try our Samantha, our new voice AI agent.
SolarWinds Service Desk Logo

SolarWinds Service Desk pros and cons

Vendor: SolarWinds
4.5 out of 5
 

SolarWinds Service Desk Pros review quotes

Vaibhav Patkar - PeerSpot reviewer
CISO at Orient Technologies Pvt. Ltd.
Dec 24, 2025
SolarWinds Service Desk is a recognized product across the world and a dependable product.
Rajendra Karad - PeerSpot reviewer
Team Leader at Orient Technologies Pvt. Ltd.
Aug 8, 2025
What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance.
BENDER BENEDICT - PeerSpot reviewer
L3 Technical Support Engineer at SV Gaming Limited
Nov 29, 2022
The solution is very stable.
 

SolarWinds Service Desk Cons review quotes

Vaibhav Patkar - PeerSpot reviewer
CISO at Orient Technologies Pvt. Ltd.
Dec 24, 2025
The primary concern so far is the integration part because of the APIs; this is the main area of concern.
Rajendra Karad - PeerSpot reviewer
Team Leader at Orient Technologies Pvt. Ltd.
Aug 8, 2025
The only additional features I would like to see in the future, to make it closer to perfection, are intelligent features that are currently being developed on the cloud platform and not on the on-premise model.
BENDER BENEDICT - PeerSpot reviewer
L3 Technical Support Engineer at SV Gaming Limited
Nov 29, 2022
The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier.