NinjaOne vs SolarWinds Service Desk comparison

NinjaOne and SolarWinds are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #8 with an average rating of 7.7, while SolarWinds is ranked #36. NinjaOne holds a 2.7% mindshare in ISM, compared to SolarWinds’s 0.5% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

NinjaOne

Read 18 NinjaOne reviews

6,537 Views
1,111 Comparison Views

94% willing to recommend

SolarWinds Service Desk

Read 2 SolarWinds Service Desk reviews

275 Views
275 Comparison Views

100% willing to recommend

NinjaOne

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NinjaOne and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed NinjaOne vs. SolarWinds Service Desk Report (Updated: August 2025).

Buyer's Guide

NinjaOne vs. SolarWinds Service Desk

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

36th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 2.7%, down from 3.1% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Provides superior visibility and efficiency with excellent analytics capabilities

What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL framework. The asset management feature is also a very thoughtful framework they have implemented. Right from onboarding an asset till scrapping it, the complete lifecycle is cleanly maintained within the system itself. All the approval chains, their logs, and even the contract information have been made very easy for the users to maintain. The knowledge base feature is an out-of-the-box knowledge base, and additionally, we can integrate our own DMS. Machine learning is something that they have been following, and we can integrate an external DMS with that, which helps in searching SOPs and even the global knowledge base over the internet, allowing it to be searched within the same single window itself. Change management in SolarWinds Service Desk is linked with the service catalog, and since it also has a service portal, a self-service portal for users, introducing a service catalog that's integrated with the change management actually completes the flow and makes life easier for IT administrators.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The most important aspect of this tool is the security it provides our company."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The most valuable feature we have found currently is probably patch management."

"The tool's most valuable feature is third-party application updates."

"The software's automation tools have solved critical deployment problems for small businesses."

More NinjaOne pros

"The solution is very stable."

Cons

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"Lacks sufficient integrations with other PSAs."

"The ticketing system in NinjaOne is not the best."

"NinjaOne's pricing and user interface needs improvement."

"The network monitoring needs to be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"I want NinjaOne to improve the reports."

More NinjaOne cons

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

Pricing and Cost Advice

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"Its pricing is great."

"We currently pay $1.20 per device on a monthly basis."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

More NinjaOne pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

Retailer

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

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Comparisons

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Compared 6% of the time

Microsoft Intune vs NinjaOne

Compared 6% of the time

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ServiceNow vs SolarWinds Service Desk

Compared 54% of the time

Samanage vs SolarWinds Service Desk

Compared 46% of the time

More SolarWinds Service Desk Competitors

Product Reports

Buyer's Guide

NinjaOne

August 2025

Download NinjaOne product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download SolarWinds Service Desk product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Sample Customers

Status Pros, Mitchell and Company

Information Not Available

Buyer's Guide

NinjaOne vs. SolarWinds Service Desk

August 2025

Free Report: NinjaOne vs. SolarWinds Service Desk

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