Sentry vs ServiceNow Cloud Observability comparison

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Sentry Logo
8,877 views|7,865 comparisons
100% willing to recommend
ServiceNow Logo
980 views|815 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Sentry and ServiceNow Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Sentry vs. ServiceNow Cloud Observability Report (Updated: March 2024).
768,886 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Its initial setup process is relatively straightforward.""The stability is very good for Sentry and in general works well.""Sentry is a pretty stable product... Sentry's documentation is pretty straightforward and neat.""The solution is user-friendly.""It's a great visibility tool for the developer team.""The most valuable feature we have found with Sentry is the security that it provides.""The most valuable feature is the ability to create and assign rules and give access to particular users.""Great for capturing application performance metrics and error logs."

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"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services.""The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature.""The UI is very intuitive."

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Cons
"I would like to see a role registration feature added.""The settings for an administrator are complex.""The log centralization and analysis could be improved in Sentry.""Lacks user metric tracking and the ability to create more dashboards.""It would be nice if the product provided a map showing the users’ geographic location.""Its debugging feature needs to be faster.""It should be easier to integrate Sentry with other tools, and the end-to-end tracing capabilities could be improved.""We cannot restrict particular columns on particular data. It would be helpful if that feature was improved."

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"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement.""The dashboard and graphics must be improved.""The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

More ServiceNow Cloud Observability Cons →

Pricing and Cost Advice
  • "Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."
  • "I am currently using a self-hosted open version."
  • "We are currently paying through Cloudera for the Sentry service."
  • "We can adjust the price a little bit based on our needs."
  • More Sentry Pricing and Cost Advice →

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    768,886 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The product costs $26 a month if we choose a yearly subscription. Code coverage can be added for an additional $29 per month. The Team plan is the cheapest package available. We can make our own… more »
    Top Answer:It would be nice if the product provided a map showing the users’ geographic location.
    Top Answer:The dashboard and graphics must be improved. We export the information to Grafana because it provides better visualization. The performance is a bit slow when we deal with the traces and spams to load… more »
    Top Answer:We use the product for traceability.
    Ranking
    Views
    8,877
    Comparisons
    7,865
    Reviews
    10
    Average Words per Review
    380
    Rating
    8.5
    Views
    980
    Comparisons
    815
    Reviews
    3
    Average Words per Review
    537
    Rating
    7.3
    Comparisons
    Also Known As
    LightStep
    Learn More
    Sentry
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    ServiceNow
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    Overview

    Sentry’s real-time error tracking gives you insight into production deployments and information to reproduce and fix crashes.

    ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports. 

    Sample Customers
    Dropbox, Airbnb, Stripe, Uber
    InVision, Twilio, Lyft, Yext, DigitalOcean,
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm9%
    Comms Service Provider9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm17%
    Manufacturing Company11%
    Retailer9%
    Company Size
    REVIEWERS
    Small Business70%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise17%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Sentry vs. ServiceNow Cloud Observability
    March 2024
    Find out what your peers are saying about Sentry vs. ServiceNow Cloud Observability and other solutions. Updated: March 2024.
    768,886 professionals have used our research since 2012.

    Sentry is ranked 8th in Application Performance Monitoring (APM) and Observability with 11 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Sentry is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Sentry writes "An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Sentry is most compared with Azure Monitor, Grafana, Elastic Observability, New Relic and Datadog, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace and Datadog. See our Sentry vs. ServiceNow Cloud Observability report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.