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Sentry vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sentry
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Debugging (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sentry is 5.8%, up from 5.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Sentry5.8%
ServiceNow Cloud Observability0.5%
Other93.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Somayeh Ghanavati Nasab - PeerSpot reviewer
Efficient tool to identify and resolve project errors
I use Sentry to send project errors and find bugs in the project. I work on fixing the bugs, even though some come from external integrations I only work with part of Sentry. I know about the simple usage, not very deep, though. At this time, I focus on finding and fixing bugs. In the future, I…
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its initial setup process is relatively straightforward."
"Sentry is a pretty stable product... Sentry's documentation is pretty straightforward and neat."
"The solution is user-friendly."
"The most valuable feature is the ability to create and assign rules and give access to particular users."
"The most valuable feature we have found with Sentry is the security that it provides."
"Overall, I give Sentry a rating of 10."
"Sentry is more accurate than some other tools such as Datadog because it has more integration with Slack, GitLab, Jira, or other ticketing tools."
"The product performs well."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
 

Cons

"I would like to see a role registration feature added."
"Lacks user metric tracking and the ability to create more dashboards."
"The log centralization and analysis could be improved in Sentry."
"To deal with its shortcomings, Sentry needs to continuously improve in areas like the user interface and documentation, apart from its other features."
"We cannot restrict particular columns on particular data. It would be helpful if that feature was improved."
"I would like to have alert policies and alert conditions enhanced in the next release."
"One area where I think Sentry can improve is in the granularity of its alerting system, as it sometimes feels too sensitive or not customizable enough."
"I have not worked with Sentry long enough to provide advice for improvements. I need more experience and time."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
 

Pricing and Cost Advice

"We are currently paying through Cloudera for the Sentry service."
"We can adjust the price a little bit based on our needs."
"I am currently using a self-hosted open version."
"Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
11%
Financial Services Firm
10%
Manufacturing Company
7%
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
13%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sentry?
Sentry is very affordable. We spend less than $200 to $300 a month. Compared to New Relic, it provides the necessary features at a cheaper cost, especially since we moved infrastructure monitoring ...
What needs improvement with Sentry?
Right now, Sentry meets our needs and we have not encountered any bottlenecks. However, additional personalization and easier setup for capturing all the different application logs could be an area...
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Dropbox, Airbnb, Stripe, Uber
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Sentry vs. ServiceNow Cloud Observability and other solutions. Updated: September 2025.
872,019 professionals have used our research since 2012.