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Sentry vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Sentry
Ranking in Application Performance Monitoring (APM) and Observability
7th
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
Debugging (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
7.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sentry is 6.1%, up from 4.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abdullah Baig - PeerSpot reviewer
Oct 4, 2023
An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing
I am exploring Sentry, New Relic, and Azure Monitor. The tools can be used to monitor our solutions. We want to improve the reliability of the applications Sentry was easy to learn compared to New Relic and Azure Monitor. I saw some valuable input. It took us the least amount of time to see how…
Prashant-Sharma - PeerSpot reviewer
Aug 30, 2023
Provides effective observability and offers robust alerting and monitoring capabilities
We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to create and assign rules and give access to particular users."
"The stability is very good for Sentry and in general works well."
"The most valuable feature we have found with Sentry is the security that it provides."
"Sentry breaks everything down in real time."
"The solution is user-friendly."
"Sentry is a pretty stable product... Sentry's documentation is pretty straightforward and neat."
"Sentry is more accurate than some other tools such as Datadog because it has more integration with Slack, GitLab, Jira, or other ticketing tools."
"Great for capturing application performance metrics and error logs."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
 

Cons

"I would like to have alert policies and alert conditions enhanced in the next release."
"It would be nice if the product provided a map showing the users’ geographic location."
"Lacks user metric tracking and the ability to create more dashboards."
"To deal with its shortcomings, Sentry needs to continuously improve in areas like the user interface and documentation, apart from its other features."
"The log centralization and analysis could be improved in Sentry."
"Its debugging feature needs to be faster."
"It should be easier to integrate Sentry with other tools, and the end-to-end tracing capabilities could be improved."
"The price could be lowered."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
 

Pricing and Cost Advice

"We are currently paying through Cloudera for the Sentry service."
"Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."
"We can adjust the price a little bit based on our needs."
"I am currently using a self-hosted open version."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
10%
Comms Service Provider
7%
Manufacturing Company
6%
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
13%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sentry?
The product costs $26 a month if we choose a yearly subscription. Code coverage can be added for an additional $29 per month. The Team plan is the cheapest package available. We can make our own bu...
What needs improvement with Sentry?
It would be nice if the product provided a map showing the users’ geographic location.
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Learn More

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Overview

 

Sample Customers

Dropbox, Airbnb, Stripe, Uber
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Sentry vs. ServiceNow Cloud Observability and other solutions. Updated: October 2024.
807,508 professionals have used our research since 2012.