We performed a comparison between Dynatrace and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think the design is pretty scalable. It's pretty easy to add additional nodes if we need to. Also, it's easy to migrate changes from one environment to another."
"Support is very transparent in issues, what they need to do, and how they need to fix certain issues and problems."
"Dynatrace can look into application transactions at the packet level, which pretty much relieves us of the work of manually collecting, analyzing, summarizing, and presenting the data, as we had done in the past."
"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"We started monitoring our VMware hypervisors and that gave us valuable system specific metrics into our virtual environments."
"Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline."
"The triaging is amazing. And at the same time, it provides depth, all the way to what kind of a method, what variables are inside those methods. Without getting too into the technical, the depth it gets to, pinpointing the problematic area - where exactly the problem is happening - is amazing."
"Finds issues that previously occupied people for months."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"I do not like the performance of the UI. It is really slow."
"It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"We would like to see an AI tool that detects issues with our site in real time."
"They expect the customer to do the basic analysis, do all the solutions, and find the solutions themselves. If it is really a product problem, only then will they be able to identify and spend time on the customer."
"They need a capability similar to Tealeaf where you can actually view what the consumer is doing and record the sessions. That is the biggest missing element."
"I would love to see Dynatrace get more involved in the security realm. I get badgered by so many endpoint protection companies. It seems like a natural fit to me, that Dynatrace should be playing in that space."
"I believe that something related to IoT devices should be improved."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Dynatrace is rated 8.8, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Datadog, Elastic Observability and Splunk Enterprise Security. See our Dynatrace vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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