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Dynatrace vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
350
Ranking in other categories
Log Management (5th), Mobile APM (2nd), Container Monitoring (1st), AIOps (2nd)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 8.9%, down from 12.2% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace8.9%
ServiceNow Cloud Observability0.5%
Other90.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The overall application monitoring ability to do alerts."
"Adds value to application owners, DB owners, and provides visibility on how end users utilize browsers and where they are originate from."
"Automation and anomaly detection has helped reduce MTTR and MTBF."
"Dynatrace helped us to get a better understanding of how our services are communicating with each other, as well as better problem detection before something really breaks"
"The OneAgent technology does a brilliant job of simplifying what was earlier one of the pain points in enterprise monitoring."
"We enabled UEM for all of our applications. This allows us to see exactly what the client is experiencing."
"The speed and problem resolution."
"When collecting data with Dynatrace, we saw every single transaction that happened in real-time."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"To a certain extent, it is possible to save on the costs of the product."
 

Cons

"Session export for offline analysis, like it was in AppMon, would be also nice."
"It definitely needs HA, because we have so many applications that are dependent on AppMon that it has been deemed critical. Any downtime, it just affects so many users. So that's one of our key asks for the future."
"The heavy client is not really user-friendly and the concepts (while powerful) are unintuitive."
"​We would like to see: * More Integration with cloud services * Simplified licensing * Single pane of glass view * Simplified reporting I* ntegration with ServiceNow ​and PagerDuty"
"It needs a dashboard for cluster events in general, and for Kubernetes specifically."
"In regards to Diffie-Hellman encryption stuff, it is a hurdle with what we are doing with DC RUM, where everyone is embracing stronger security suites, but the whole point of DC RUM is to get that data between the tiers."
"Enterprise application monitoring for synthetic, as is, only captures http/https transactions."
"Improvements are needed in the navigation and timeframe selection when browsing problems."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
 

Pricing and Cost Advice

"There is a license issue where if we increase the memory we have to up the licenses. I was unaware of that going in. I thought it was scalable without all the paperwork behind the scenes. ​​"
"Financially Dynatrace was a lot more expensive than AppDynamics."
"The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation."
"It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
"Price (of the product) is a major concern for all the clients I work with."
"I feel the price is good for what the product does."
"Surprisingly, it is quite expensive. That is something that we could always see: Improved pricing and the overall construct on how do we use each license in regards to usage of the tool."
"It is quite expensive for startups."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
13%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business76
Midsize Enterprise50
Large Enterprise289
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Dynatrace vs. ServiceNow Cloud Observability and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.