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Pros & Cons summary

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Prominent pros & cons

PROS

ServiceNow Cloud Observability allows the creation of streams based on various parameters such as operation name, service name, URL, tags, and URI parts.
ServiceNow Cloud Observability includes advanced functionalities to assist in investigating deviations.
It helps development teams enhance observability in environments that use distributed and complex services.
It offers potential cost savings.

CONS

The support team could be better
Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard
Documentation is rated five out of ten and needs improvement
The dashboard and graphics must be improved
In terms of licensing, users would want ServiceNow Cloud Observability to offer them the ability to tailor the tasks offered to suit their needs
 

ServiceNow Cloud Observability Pros review quotes

Prashant-Sharma - PeerSpot reviewer
Aug 30, 2023
The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature.
VinayKumar16 - PeerSpot reviewer
Jun 25, 2024
To a certain extent, it is possible to save on the costs of the product.
Flavio de Araujo - PeerSpot reviewer
Nov 3, 2023
The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services.
Learn what your peers think about ServiceNow Cloud Observability. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
817,751 professionals have used our research since 2012.
reviewer2311404 - PeerSpot reviewer
Nov 17, 2023
The UI is very intuitive.
 

ServiceNow Cloud Observability Cons review quotes

Prashant-Sharma - PeerSpot reviewer
Aug 30, 2023
The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement.
VinayKumar16 - PeerSpot reviewer
Jun 25, 2024
In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
Flavio de Araujo - PeerSpot reviewer
Nov 3, 2023
The design of this solution is not very intuitive and probably could come with more friendly tips for beginners.
Learn what your peers think about ServiceNow Cloud Observability. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
817,751 professionals have used our research since 2012.
reviewer2311404 - PeerSpot reviewer
Nov 17, 2023
The dashboard and graphics must be improved.