Broadcom DX Application Performance Management vs ServiceNow Cloud Observability comparison

Broadcom and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #24 with an average rating of 7.4, while ServiceNow is ranked #39 with an average rating of 7.5. Broadcom holds a 0.6% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 90% of Broadcom users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Broadcom DX Application Per...

Read 162 Broadcom DX Application Performance Management reviews

1,615 Views
1,502 Comparison Views

90% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

780 Views
757 Comparison Views

100% willing to recommend

Broadcom DX Application Per...

ServiceNow Cloud Observability

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Executive SummaryUpdated on Jul 24, 2024

Broadcom DX Application Performance Management and ServiceNow Cloud Observability are both top-tier solutions for monitoring application performance. ServiceNow Cloud Observability appears to have the upper hand due to its intuitive design and integration capabilities.

What features are offered by Broadcom DX Application Performance Management in comparison to ServiceNow Cloud Observability?

Broadcom DX Application Performance Management includes robust analytics, real-time monitoring, and AI-driven insights. ServiceNow Cloud Observability features an intuitive design, comprehensive monitoring dashboard, and an effective alerting system. While Broadcom provides extensive integration capabilities, ServiceNow's usability and integration offer a slight advantage.

What areas of improvement can be found in Broadcom DX Application Performance Management in comparison to ServiceNow Cloud Observability?

Broadcom DX Application Performance Management could benefit from a more streamlined setup process, enhanced customization options, and easier configuration. ServiceNow Cloud Observability needs improvements in reporting functionalities, a more responsive support system, and better incident response features.

How is the ease of deployment and customer service of Broadcom DX Application Performance Management in comparison to ServiceNow Cloud Observability?

Broadcom DX Application Performance Management is known for its complex deployment process but has effective customer service. ServiceNow Cloud Observability is recognized for a simpler deployment process but needs more responsive customer support.

What setup costs and ROI can be seen with Broadcom DX Application Performance Management in comparison to ServiceNow Cloud Observability?

Broadcom DX Application Performance Management has high setup costs but justifies these with a robust ROI due to comprehensive monitoring. ServiceNow Cloud Observability offers competitive pricing and satisfactory ROI, stemming from its efficient features and integration benefits.

To learn more, read our detailed Broadcom DX Application Performance Management vs. ServiceNow Cloud Observability Report (Updated: July 2025).

Buyer's Guide

Broadcom DX Application Performance Management vs. ServiceNow Cloud Observability

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Broadcom DX Application Per...

Ranking in Application Performance Monitoring (APM) and Observability

24th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

162

Ranking in other categories

Container Monitoring (7th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Broadcom DX Application Performance Management is 0.6%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

MarioGomez

Regional Director at ATOS

Improve application performance management by deploying easy-to-use dashboards but face challenges with support access

The main areas for improvement include making dashboards and interfaces easier to understand. Our version might be a bit old, and we may need to upgrade it. It is also difficult to access the right person in support, and sometimes incidents need to be escalated, taking several contacts to resolve.

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Prashant-Sharma

Senior Software Engineer at a retailer with 10,001+ employees

Provides effective observability and offers robust alerting and monitoring capabilities

We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The executive dashboard we created gives a lot of visibility. There's no working on something for a little bit before someone knows."

"Measurement of response time"

"Being able to pull in and merge the infrastructure and application data."

"Attribute decoration is a unique and very powerful feature. We can add meaningful meta information based on our internal demand."

"It has a random transaction trace which gives our customers the ability to look at how their transaction performs."

"Enables me to monitor multiple servers, applications, resources, and users"

"Deep Dive and Transaction Analysis Triage capability."

"The configuration and the manager tool are good features."

More Broadcom DX Application Performance Management pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

Cons

"I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product."

"They can make it easier to configure."

"The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V."

"We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that."

"Needs the ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually."

"As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable."

"Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features and more user-friendly products than CA APM."

"Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself."

More Broadcom DX Application Performance Management cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

"Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." CA APM is a bit lower in price than either Dynatrace or AppDynanics... In my opinion, if you can afford it, go for AppDynamics instead of CA APM."

"Setup costs are quite competitive relative to other solutions, and simpler."

"I'm unable to give information on Broadcom DX Application Performance Management licensing costs, but all Application Performance Management products have expensive pricing. This means that it's not only Broadcom that's expensive, and it would be an advantage if the cost would be a little bit cheaper."

"Pricing and licensing are not issues."

"All discounts are case by case to accommodate the client's budgets."

"The licensing costs are expensive."

"It is definitely expensive for what we get, but there isn't an alternate option at the moment."

"There is some research needed to determine licensing costs, based on the number of DataPower instances for the Nastel agent, for example."

More Broadcom DX Application Performance Management pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Performing Arts

14%

Financial Services Firm

13%

Manufacturing Company

13%

Recreational Facilities/Services Company

Financial Services Firm

19%

Manufacturing Company

14%

Computer Software Company

11%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Broadcom DX Application Performance Management?

Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application.

See all answers

What is your experience regarding pricing and costs for Broadcom DX Application Performance Management?

The initial pricing is reasonable and competitive compared to other solutions. The challenge arises during annual renewals, as the price increase can be significant, around twenty percent or more, ...

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What needs improvement with Broadcom DX Application Performance Management?

The first area for improvement is the discovery feature, which should be enhanced to collect comprehensive information from applications and services. This includes using agents or scripts to gathe...

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What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

Dynatrace vs Broadcom DX Application Performance Management

Compared 27% of the time

Splunk AppDynamics vs Broadcom DX Application Performance Management

Compared 15% of the time

New Relic vs Broadcom DX Application Performance Management

Compared 14% of the time

Instana Dynamic APM vs Broadcom DX Application Performance Management

Compared 8% of the time

VMware Aria Operations for Applications vs Broadcom DX Application Performance Management

Compared 6% of the time

More Broadcom DX Application Performance Management Competitors

Datadog vs ServiceNow Cloud Observability

Compared 30% of the time

Grafana vs ServiceNow Cloud Observability

Compared 25% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 17% of the time

IBM Instana Observability vs ServiceNow Cloud Observability

Compared 10% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 9% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

Broadcom DX Application Performance Management

August 2025

Broadcom DX Application Performance Management report

Download Broadcom DX Application Performance Management product report

Buyer's Guide

ServiceNow Cloud Observability

July 2025

Download ServiceNow Cloud Observability product report

Also Known As

DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA

LightStep

Overview

Broadcom DX Application Performance Management is a cutting-edge next-generation APM that goes beyond the traditional aspects of what other APMs provide by offering fully integrated AIOPS (Artificial Intelligence for IT Operations) capabilities embedded in the solution. This enables Broadcom DX Application Performance Management better opportunities to detect anomalies faster, correctly anticipate behavior, and perform intuitive automatic corrective processes. The solution is able to provide comprehensive full stack end-to-end monitoring and deliver complete visibility and a nearly flawless user experience.

Broadcom DX Application Performance Management Benefits

Broadcom DX Application Performance Management has many valuable key features. Some of its most useful features include:

Improves visibility: Users gain complete 360-degree visibility with all applications, infrastructure, and end users in modern, traditional, and all cloud-based environments.
Continuous improvement: Intuitive automated feedback is provided throughout the entire software development lifecycle.
Scalability: The solution is easily scalable to the enterprise level with very easy to use administration.
Improved user experience: The solution provides intuitive dynamic insights concerning overall application performance and across the complete user journey.

Broadcom DX Application Performance Management Features

There are many benefits to implementing Broadcom DX Application Performance Management. Some of the biggest advantages the solution offers include:

Custom personalized dashboards: Users are able to create their own specific views based on unique task-driven individualized requirements. This allows for comprehensive intuitive cross-domain analysis of the entire ecosystem and application usage from both synthetic and real user perspectives.
Fast, straightforward deployment: The solution offers an automated, zero-touch deployment process that better facilitates the monitoring and discovery of cloud-based and container applications.
Improved administration processes: Agent administration and overall lifecycle processes are simplified, making configurations, deployments, and upgrades very simple.
Intuitive analysis: The solutions AIOPS processes provide for inherent root-cause detection and anomaly discovery to diagnose potential issues or problems immediately.
Improved visibility: Presented views are task-relevant to facilitate improved group topologies, and time-based to display the impact of performance anomalies.
Improved mapping: Relationship mapping enables users to visualize all aspects of the environment with options to deep dive across entire applications, network layers, and infrastructure.
Application support: The solution has functionality with Java, .Net, PHP, Node.js, Docker, Kubernetes, AWS, Google Cloud, and more.
Flexibility: The solution is available both on premises and as a SaaS.

Reviews from Real Users

“The most valuable feature of Broadcom DX Application Performance Management for me is transaction monitoring. “ A Peerspot user who is an Applications Engineer at a financial services firm.

“The most valuable features are the low overhead, the ability to monitor production on 24/7 principle, the ability to decrease time to discover the point of failure in the IT infrastructure or the application environment in a short period of time, reporting for analyzing the performance of the application for improving the code optimizing process.” A.Jurisic, CEO at Pio Pet d.o.o.

“What is most valuable about this solution is that it completely monitors code-level visibility. We benefit from this as we're able to capture any performance issues from an application, then raise and forward those issues to the applicable team more quickly.” S. Doddi, APM consultant at Tech Mahindra Limited

Broadcom

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Broadcom DX Application Performance Management vs. ServiceNow Cloud Observability

July 2025

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