We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Grafana's built-in integration with third-party tools, databases, and MQs is an amazing feature."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"The dashboards are very easy to work with."
"This solution provides valuable insights into the health of our infrastructure in real time."
"It provides a graphical representation and it's clear to see what's happening."
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"Collaboration: Shares data and dashboards across teams."
"The initial setup is straightforward with just a few clicks on the solution's cloud."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The solution has room for improvement with a better API to help automate the construction of the dashboards easier."
"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"The product's configuration for saving files could be improved."
"Trigger limits are difficult to see in a graph."
"The security needs to be improved, such as the capacity to add permissions on dashboards."
"More dashboard is required, out-of-the-box, for OpenNMS."
"Lacks in-depth graphs and sufficient AI."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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