"I really like the user interface."
"Aruba Wireless is stable and we plan to continue using it in the future."
"The most valuable feature is the client match."
"The functionality is very high and we can properly meet the clients' requirements."
"Aruba Wireless offers a good user experience."
"There is no problem with downtime."
"The fact that Aruba Wireless has a virtual controller onboard the internet access points makes it cheaper than other solutions."
"The technical support is very good."
"Its roaming capabilities and the fact that we can have redundant backup controllers are the most valuable. There is a backup controller that is heart beated to the primary. It is also fairly easy to install."
"For me, the most valuable features are good integration with the customer's existing network and the ease of deployment and configuration. Ruckus products are also easy to learn to manage and deploy for not only our own staff, but also for the IT workers in the customer's organization."
"The product has good technical support and offers excellent documentation."
"I really like Ruckus Unleashed, which is the feature that provides a quick solution for me to control the APs."
"The most valuable feature is the coverage, which is exceptional."
"The solution has great network intelligence from applications, clients, access points, and controllers."
"It's good for low-level usage."
"The Help option within the GUI needs to be improved."
"The network times for protocol synchronization can be improved."
"Their documentation needs to be improved. Aruba's documentation is poor."
"Most of the access points don't include the chargers."
"A lot of the access point commands are in the command line interface, versus being in the GUI."
"The upgrades tend to be buggy and better testing is needed before they are released."
"I believe more security options are needed."
"Better integration with equipment from other vendors would ease the deployment process in some cases."
"Could be more user friendly."
"Its security can be improved. It doesn't use Wireless IPS. Therefore, we have to combine WatchGuard that uses a Wireless IPS but is a separate solution. These two solutions work in conjunction. We are using the WatchGuard as a sensor and Wireless IPS, and Ruckus is like a platform that is used for the connectivity of the network."
"Ruckus is a bad solution in general. It's pretty old and outdated."
"The pricing needs to be more competitive. They need to re-examine their business model and see if there is a way to provide their service at a cheaper cost."
"The pricing needs to be more clear and licensing could be less expensive."
"It is very difficult to convince the customer to choose Ruckus because of the price."
"Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them. They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better. In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped."
"I would like to see more location-based services on the Smart Cell Insight on access points."
Aruba Wireless is ranked 1st in Wireless LAN with 20 reviews while Ruckus Wireless is ranked 3rd in Wireless LAN with 47 reviews. Aruba Wireless is rated 8.0, while Ruckus Wireless is rated 8.6. The top reviewer of Aruba Wireless writes "Overall a good product that provides role-based authentication native to the controller, but has code stability issues". On the other hand, the top reviewer of Ruckus Wireless writes "Great performance, easy to set up and simple to configure". Aruba Wireless is most compared with Cisco Meraki Wireless LAN, Ubiquiti WLAN, Cisco Wireless, Mist Access Points and Fortinet FortiWLM, whereas Ruckus Wireless is most compared with Cisco Wireless, Cisco Meraki Wireless LAN, Fortinet FortiWLM, Aruba Instant and Mist Access Points. See our Aruba Wireless vs. Ruckus Wireless report.
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