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Mohd Hisyamudin Hamid
System Engineer at Netwitz
Real User
Top 20
Reliable and fast, easy to use, good alerting, and backups can be mounted for use as drives
Pros and Cons
  • "The compression and deduplication features have helped to save on storage costs."
  • "It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup."

What is our primary use case?

Our primary use is backup and restore, which we use to protect our customers' data centers.

How has it helped my organization?

From an operations standpoint, the email notifications have helped me a lot.

The mount function has helped us because it is a straightforward process that we can explain to a customer over the phone. When they need to restore a file or a folder, there are only a few steps involved.

Many times, we have been able to recover data with little disruption to our customer's work environment. In a few cases, it helped me to recover all of the data for a customer, which was a big help.

In cases where we have had to restore a failed server, the process has been quite fast. The timeframe depends on the size of the data but it is faster than other products we have worked with.

There are multiple choices for restoring data. For example, first, you can create a virtual standby, and then restore data while it is being used. Alternatively, you can bring up another server and then restore data to it. I have not yet used virtual standby in production.

What is most valuable?

The most valuable feature is the ability to mount a backup as a drive, where you can access the data.

Quest Rapid Recovery has good speed and reliability.

Rapid Recovery has a feature that will archive backups.

This product is straightforward and easy to use.

I'm quite impressed with the usability, and I am comparing this with other backup and data protection software that I have used, such as NetVault. Rapid Recovery is easier to use because of its user-friendly interface.

An example of another product that I use currently, that is different from Quest products, is Veeam. I prefer to use Rapid Recovery because the number of steps required in the process is minimal. With fewer steps required to complete my tasks, compared to other products, Rapid Recovery is the easiest one to use.

This product has absolutely reduced the admin time involved in my backup and recovery operations. The amount of time it saves depends on each customer's environment. At the most basic level, before using this product, I had to log in every day to check on the stability of the backup and sometimes act based upon it. For example, if there was a failed backup then I had to set a new one.

With Rapid Recovery, after creating alerts, I no longer need to check on each client. I used to have to go to each client, one by one, and check several pages to see whether a backup had failed. Now, I simply wait for an email notification to inform me of the status. Basically, half of my day is saved because of the email notification and alerts. When I don't receive an alert then I don't even need to check.

The compression and deduplication features have helped to save on storage costs. We have quite a number of clients, and there is a lot of data. I am quite impressed because we started with an 18 TB capacity license, and we managed to back up almost 126 clients. This was possible because of the deduplication and compression features. There are other solutions that only support compression, and they require that customers allocate more storage. For example, my customers that are using NetVault require more capacity.

Incremental Backup is another feature that saves storage space because this type of backup only records the changes since the last one. If there are few changes then it does not affect the storage very much.

I really like the replication features. Rapid Recovery has different mounting options and you can do a fast restoration. For example, you can mount a virtual hard disk and it doesn't impact your environment. My customers have been quite impressed with the speed of replication.

What needs improvement?

One of the features that I like is the Rapid Recovery Core portal. Basically, you can access the customer's site using a website URL. However, what I notice is that the information sometimes differs from what is in the Rapid Recovery Core. I think that more should be done to ensure that this is synchronized.

When backing up the configuration it has to be done manually, which is something that should be improved. It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup.

I had an experience with one customer where the backup storage was corrupted, and as a result, the repository was corrupt. In that situation, with the repo gone, we were unable to retrieve the backup. To handle situations like this, it would be great if Rapid Recovery offered a second-tier of backup. What I am doing now is archiving the repository, which gives me a secondary backup for my clients.

For how long have I used the solution?

I have been working with Quest Rapid Recovery for almost three years, since 2019. I began working with it as soon as I joined my current company.

What do I think about the stability of the solution?

I would rate the stability at 95%.

What do I think about the scalability of the solution?

This product is quite scalable. I'm quite impressed with the way Rapid Recovery handles scale and the ability to expand it. As our customers migrate from NetVaule to Rapid Recovery, we increase our own total storage space and it's easy to do.

In the first two years, we subscribed to 13 TB of data. Now in our third year, it has been increased to 18 TB. Because the product is profitable and working well, the company is planning to increase usage. Eventually, all of the servers will be put into Rapid Recovery and additional licensing will be purchased.

In our environment, there are two administrators for this solution. One handles the customers and the other is internal. Between them, we have full visibility.

How are customer service and technical support?

Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start with sending them the logs. Once I send the log to support, they can begin.

Overall, they are quite fast and quite helpful.

Which solution did I use previously and why did I switch?

I use a variety of Quest products, including NetVault. Based on my observations, when a customer allocates 50 TB with NetVault, you can do the same with less storage using Rapid Recovery. It only requires about 20 TB to restore 120 clients, which results in a lower overall storage cost.

Many of my customers began with NetVault, and we proposed Rapid Recovery to them. In general, they have been quite happy with the switch. They like the way it connects with the core and that they do not have to install agents. One of the problems with installing an agent is that you often have to reboot that machine, and they no longer have to do this.

Most of the servers are migrating to Rapid Recovery because they trust it. From a maintenance perspective, the majority of the issues that I had found previously were related to agents. After migrating, these problems are no longer there.

Performing maintenance on Rapid Recovery involves more steps than it does with NetVault, although not very many. I just want to ensure that everything with Rapid Recovery is stable.

I also use products from other vendors including Veeam.

How was the initial setup?

Both installing and upgrading are simple and straightforward to do. It is not a complex process to set it up. The complete deployment takes less than 15 minutes.

Based on the customers that I have now, my implementation strategy focuses on VMware. VMware connects to Rapid Recovery using vCenter. It is set up so that customers retain their data for one month.

Because Rapid Recovery doesn't have a secondary backup, I also have the archiving solution as part of this. 

What about the implementation team?

We have an in-house team for deployment.

Minimal staff is needed for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover. I recommend that before purchasing a license, you identify how many clients will be protected. You then need to estimate the total amount of storage based on each client's size.

Which other solutions did I evaluate?

Evaluation of other options is the responsibility of the customer. My company handles multiple data products but this is the only option we offer for data recovery.

What other advice do I have?

The Synthetic Incremental Backup feature is a new one that I haven't set up yet. Instead, I use the normal incremental backup.

When replication is being used, when it first starts, it will be slow. The reason for this is that you have to start with a base. Then, once you have the base, the replication is very fast.

It is important to my clients that features such as deduplication and replication are included at no extra charge. They understand these features, as well as compression, and understand the costs involved. As they switch from other products, they know that implementing Rapid Recovery and adding storage will not cost very much.

The biggest lesson that I have learned from using this product is to not trust the storage hardware. Similarly, don't trust the connection between your customer and the backup storage site. When corruption occurs then it is quite troublesome and requires a lot of troubleshooting. Moreover, some data may be lost permanently. To deal with this, we have started creating multiple repositories and back up accordingly. This gives us insurance that data is not lost in the event of a disaster.

My advice for anybody who is looking into this product is to first know what they have in their environment. For example, if they are using a tape backup system then this product is not applicable. However, if they have a supported storage system then this is a good choice. Similarly, if replication is being used at branch offices then this product is very good because of the speed. I really like how the replication capability works.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Marditsa Daremas
Services Manager at MTI Systems
Real User
It gets more user-friendly with each version
Pros and Cons
  • "We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets."
  • "Commvault is a rich system that might scare somebody the first time they see it because it feels so huge."

What is our primary use case?

Our customers use all the Commvault modules related to data backup and protection.

How has it helped my organization?

From a real-life experience, I can say it cut down the time our customers spent on backup tasks by about 60 percent. 

What is most valuable?

We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets. Data has become so big in recent years that traditional backup methods are no longer helpful. Commvault's interface gets more user-friendly with each version. Our customers really like it.

Commvault offers a lot of visibility into the data, which is something that adds great value to the solution. Its ability to work across cloud and on-premises environments are essential for us because our customers have mixed environments, and they want a single interface for managing data protection. 

It also provides broad coverage by helping our customers identify unprotected workloads, which is helpful for customers with mixed and complex environments. Our enterprise customers often have systems from various manufacturers, or they've created silos that are connected through their protection system. I also know that Commvault has an excellent anti-ransomware feature, but I don't have any hands-on experience with it.

For how long have I used the solution?

I've been using Commvault for seven years.

What do I think about the stability of the solution?

Commvault is very stable and mature.

What do I think about the scalability of the solution?

Scalability was also not an issue. Every time we needed to scale the system for a customer, we could do it easily. On average, our clients are working with around 500 terabytes, and they're doing thousands of backup jobs on a daily basis.

How are customer service and support?

I had no complaints, but I sometimes felt we needed more direct access to support instead of going through emails and an automated system. During emergencies, I would like to be able to pick up the phone and talk to somebody directly. Overall, I rate Commvault support eight out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Commvault was somewhat complex for the implementations we did. A lot of preparation went into setting up the hardware that would support CommVault and also the network. In total, it took us about three working days.

Which other solutions did I evaluate?

I have a little experience with Veeam, and that's about it. I've also worked with a few legacy products that might not exist anymore. One was called NetVault, I believe, or something like that. So far, I feel like CommVault is more of an enterprise solution.

What other advice do I have?

I rate Commvault 10 out of 10. It's full of features. Commvault is a rich system that might scare somebody the first time they see it because it feels so huge. There are thousands of options. On the other hand, if you understand the architecture and the logic behind it, it's the perfect way to do whatever you need. Because there are so many options, you will definitely find a way to address your needs. Everything is supported, and there is nothing it cannot do.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Technical Consultant at a tech services company with 1-10 employees
Consultant
Top 10
Trusted solution for endpoint backup with storage, and the technical support is good
Pros and Cons
  • "Our customers do not need to purchase third party storage or a separate server for data backup."
  • "If you are looking for a backup solution, go with Druva because it's quite simple."
  • "The user quota is an area that needs to be improved."
  • "The user quota is an area that needs to be improved."

What is our primary use case?

The primary use case of this solution is as an endpoint backup and storage.

What is most valuable?

Our customers do not need to purchase third party storage or a separate server for data backup. As an example, with Veeam, you have to do multiple things to start the backup.

What needs improvement?

The user quota is an area that needs to be improved. Rather than have a quota of 50Gb per user, they could consider 60Gb to 70Gb. We could acquire more clients with that additional storage space available.

For how long have I used the solution?

I have been working with Druva inSync for approximately four years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Druva is scalable. 

They have a quota of 50GB per user and you can scale in increments. 

You can increase with 50-50 then add 50.

Regarding scalability, Druva Phoenix is better.

How are customer service and technical support?

The technical support is quite good.

Which solution did I use previously and why did I switch?

Previously, I have not used another solution that is similar to this.

How was the initial setup?

The initial setup is easy and can be done within five minutes.

With Druva, just have to add the user onto the cloud console, then they will receive the link through an email to download the setup.

What's my experience with pricing, setup cost, and licensing?

The price is quite good. It's approximately $4000.00 per user for one year.

What other advice do I have?

If you are looking for a backup solution, go with Druva because it's quite simple.

If you have a virtualized environment, Veeam is a good solution. If instead you have a physical database and are looking for a clustering kind of environment, Veritas is good.

As a backup solution, Druva is the one that I trust.

I would rate this solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Director at NVIT
Reseller
Top 5
Offers a strong performance and a high level of compatibility with other applications

What is most valuable?

The solution offers a strong performance, higher than Acronis. It has a high level of compatibility with the majority of applications such as Nutanix and others. 

What needs improvement?

The backup of the device could be improved and it's also quite an expensive solution, more expensive than Acronis. 

For how long have I used the solution?

I've been using this solution for five years. 

How are customer service and technical support?

Veeam provides decent customer service. 

Which solution did I use previously and why did I switch?

I've used HiQ and Quest NetVault, and like them both.

What other advice do I have?

I rate this solution a nine out of 10. 

What is most valuable?

The solution offers a strong performance, higher than Acronis. It has a high level of compatibility with the majority of applications such as Nutanix and others. 

What needs improvement?

The backup of the device could be improved and it's also quite an expensive solution, more expensive than Acronis. 

For how long have I used the solution?

I've been using this solution for five years. 

How are customer service and technical support?

Veeam provides decent customer service. 

Which solution did I use previously and why did I switch?

I've used HiQ and Quest NetVault, and like them both.

What other advice do I have?

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Get our free report covering Veeam Software, Commvault, Veritas, and other competitors of Quest NetVault. Updated: January 2022.
563,208 professionals have used our research since 2012.