What is our primary use case?
We utilize all three major cloud platforms: Azure, GCP, and AWS, with over 500 subscriptions and accounts onboarded in the public cloud. To manage these, we employ TotalCloud to evaluate, compare, and monitor the security compliance posture of each cloud account, enabling us to rectify and mitigate any misconfigurations. We are currently exploring TotalCloud's advanced features, such as CWP, TruRisk Insight, and Cloud Detection and Response, and have successfully implemented FlexScan, which has yielded excellent results in securing our Internet-facing VMs and headsets.
We are using cloud-based network tools to improve our security posture, but it was initially difficult to gain a consolidated view of our security status. To address this, we implemented Qualys TotalCloud and integrated our subscriptions from Azure, AWS, and GCP. This provides a unified dashboard displaying the compliance posture of our entire cloud infrastructure, allowing us to prioritize tasks and identify areas for immediate improvement. The tool also details the technical steps required to enhance our security posture, which has significantly contributed to increasing our cloud compliance from 60 percent to 90 percent.
How has it helped my organization?
TotalCloud provides written explanations to guide remediation and eliminate cyber risks. While all cloud platforms offer security features, it's challenging to consolidate them into a single dashboard. Qualys TotalCloud effectively addresses this by consolidating multiple cloud platforms and subscriptions onto one dashboard. This allows users to quickly identify and mitigate misconfigurations and risks, simplifying security management.
Before implementing TotalCloud, our compliance rate was approximately 50 to 60 percent. However, after adopting the platform, it has increased to 80 to 90 percent. TotalCloud also helps us minimize attack surfaces by identifying root accounts and encryption issues, thereby enhancing our overall security by 40 percent.
TotalCloud offers a unified platform for assessing vulnerabilities and threats across both IaaS and PaaS environments. This unified view has improved our cloud security posture management.
We gain a single, prioritized view of risks through TotalCloud's TruRisk Insights feature. This feature considers not only the QDA score but also factors in cost and other relevant elements to provide a comprehensive risk assessment. From a potentially overwhelming list of findings, TruRisk Insights prioritizes the most critical risks, allowing us to focus our efforts and resources on addressing these high-priority tasks efficiently.
A single, prioritized view of risk streamlines the risk assessment process by eliminating the need to consolidate multiple sources. This comprehensive view is instrumental in communicating with other business customers who may be unaware of potential risks or misconfigurations within their resources. By identifying and informing them of these issues, we can guide them towards compliance and ensure a more secure environment.
TruRisk Insights provides valuable findings by identifying vulnerabilities and misconfigurations, displaying them on a dashboard, and offering deeper insights into the attack surface. It analyzes not only internet-facing devices but also those indirectly connected, providing a comprehensive understanding of potential risks. This is crucial because even devices not directly connected to the internet can be vulnerable if they have an attack surface. TruRisk Insights also offers mitigation strategies, making it a highly useful tool for managing security risks.
With the VMDR feature enabled and the Qualys Agent installed on various assets, we can identify existing vulnerabilities. TruRisk Insights then calculates risk scores, prioritizes tasks, and presents the number of findings. This allows us to focus on mitigating high-priority vulnerabilities while deferring those with lower priority, ultimately reducing overall risk.
TruRisk Insights provides device details, allowing for containerization of misconfigured devices. This process involves isolating problematic devices and rectifying misconfigurations, ultimately enhancing our security posture.
What is most valuable?
TotalCloud has been excellent in providing us with immediate access to all the products and features we need, such as CSPM, TruRisk Insights, and compliance reports, including CIS and HIPAA. This easy access to crucial information and tools has dramatically improved our efficiency and ability to meet various compliance standards.
What needs improvement?
Although TotalCloud is a helpful tool, some of its advanced features are still under development. For example, the Cloud Detection and Response feature is currently only fully functional for AWS, while support for GCP and Azure is still in progress. Additionally, while the detection component of CDR is robust, the automated response and remediation functionality is yet to be available.
For how long have I used the solution?
I have been using TotalCloud for two years.
What do I think about the stability of the solution?
I would rate the stability of Qualys TotalCloud ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Qualys TotalCloud ten out of ten. We have been able to increase accounts easily whenever needed.
How are customer service and support?
Qualys' customer support is good, though occasional backend consultations can cause minor delays. Overall, the service is commendable.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Prior to adopting Qualys, we relied solely on native cloud security measures provided by Azure, AWS, and GCP, rather than employing any third-party solutions.
How was the initial setup?
The initial deployment was straightforward due to my 17-year tenure in IT. Understanding security compliance facilitated the use and exploration of Qualys. While experts might encounter challenges, the product and backend teams have been highly supportive and accessible. Qualys has also been responsive within its SLAs.
What was our ROI?
We are constantly exploring new features and collaborating with Qualys to ensure we derive value. The finance team handles specifics on cost-effectiveness, but regular engagements with our TAM and product engineers suggest beneficial ROI.
What's my experience with pricing, setup cost, and licensing?
Pricing is managed by our finance team; however, Qualys TotalCloud offers cost-effective licensing flexibility. Existing VMware licenses can be switched to cloud features, eliminating the need for new purchases, which distinguishes it from other products.
What other advice do I have?
I would rate Qualys TotalCloud ten out of ten.
We are evaluating and implementing TotalCloud Detection and Response, a cutting-edge Cloud Detection and Response solution that utilizes AI and machine learning. This comprehensive product enhances our security posture and threat detection capabilities within the cloud environment.
We operate a SaaS platform with multiple locations, including an MSP involving 12 to 15 data centers globally. While we utilize sensors at our facilities, this won't hinder operations, as the geographically diverse data centers ensure easy management. We have 20 users of Qualys TotalCloud in our department.
Qualys maintains TotalCloud and provides notification of maintenance windows to minimize disruption during working hours.
Qualys TotalCloud significantly aided in maintaining and managing compliance scores, making it a highly recommended solution. The platform's exceptional accessibility, including comprehensive technical and TAM support, coupled with consistent availability and reachability, solidifies its value. Advocating for Qualys, I encourage others to utilize this robust platform.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other