Prisma Access by Palo Alto Networks Reviews

Prisma Access by Palo Alto Networks is a high-quality solution with a simple architecture. It is more expensive than some other vendors, but the pricing is reasonable for the features provided. The licensing model is not flexible, and the cost can increase over time. However, the solution is worth the investment for companies with high-end security needs. The pricing is understandable and friendly, with no hidden costs besides the license. It is advised to choose options according to the company's needs and pay only for what is required. The cost can be negotiated, and it fits the solution.

Users have found Prisma Access by Palo Alto Networks to be a valuable investment, with some reporting a reduction in total cost of ownership by 40%. While it may be difficult to quantify the ROI, the peace of mind and ease of use it provides for managing security and remote access make it worthwhile. Users have also reported quicker vulnerability identification and resolution, as well as the ability to pursue contracts that require a Zero Trust solution. Prisma Access is considered essential for monitoring cloud resources and is reasonably priced.

Prisma Access by Palo Alto Networks is primarily used for remote and mobile users, allowing them to securely access company intranet and network. It is also used for building allowlists, VPN connectivity, endpoint security, and cloud and container monitoring. Prisma SaaS is used for visibility and policy enforcement in SaaS environments. It is a cloud-based solution that helps with centralized management and optimizing remote access. It also provides URL filtering, Data Loss Prevention, and vulnerability management.

Prisma Access by Palo Alto Networks has many valuable features, including seamless integration with Cortex XDR and Cortex Data Lake, a user-friendly interface with a single dashboard for multiple functions, cloud-based platform for essential traffic analysis, threat prevention, URL filtering, and web filtering, auto-scaling for mobile users, custom signature creation, and dynamic security updates. It offers a full firewall with stacked, event, and routing policies, DNS security, IPS, IDS, and ADEM for end-to-end visibility. Prisma Access protects all app traffic, non-web based apps, and SaaS applications with easy policy creation based on Cloud App-ID. It also provides global protection with the ability to change gateways and run time security for full stack native cloud. Its reporting, alarming, and VPN connection features are also noted as valuable.

Users have identified several areas for improvement in Prisma Access by Palo Alto Networks. These include the need for more detailed documentation, improvements in licensing, a more intuitive user interface with better error handling and faster commits, support for a secure web gateway agent, better multi-environment visibility, and increased geographic coverage with lower latency. Users also suggest improvements in automation and integration with other solutions, as well as a reduction in the frequency of updates. Some users have experienced issues with bugs and support, while others suggest the need for better integration between operational technology and IT.

The initial setup for Prisma Access by Palo Alto Networks varies in complexity depending on the user's experience level and the size of the enterprise. Some users found the deployment to be straightforward and easy to follow, while others found it to be complex and requiring a lot of expertise. However, most agreed that once the solution is set up, it is easy to manage. The deployment time also varies depending on the size of the enterprise, ranging from minutes to several months. Overall, the setup process requires a good understanding of security networking and basic knowledge of routing considerations.

Users have generally positive opinions about the scalability of Prisma Access by Palo Alto Networks. It is considered suitable for large enterprises and can handle thousands of users. The solution is cloud-based and can auto-scale, and users can define the resources they need. Some users have experienced issues with scalability, such as limitations on the number of IPs that can be added and glitches when making config changes for large numbers of end-users. However, overall, users find the solution elastic and highly scalable, with some planning to expand its usage in their organizations.

Prisma Access by Palo Alto Networks has a mixed reputation for customer service and support. Some reviewers rate their support as helpful, knowledgeable, and efficient with excellent response times and a large team available around the clock. However, other reviewers report challenges with reaching support staff, long wait times, and difficulty getting immediate assistance. Some reviewers feel that support quality varies depending on whether premium support is purchased, and some suggest that technical support staff need to improve their familiarity with the product.

The reviews suggest that Prisma Access by Palo Alto Networks is a stable solution. Some users have encountered minor issues or outages, but overall the product is reliable. The stability is attributed to the use of proven technology from Palo Alto firewalls and the integration of multiple cloud providers. However, some users would like more visibility into the infrastructure and faster configuration changes. Despite these concerns, Prisma Access is generally considered to be a trustworthy and dependable solution.