What is our primary use case?
It was set up for VPN tunnels and inbound file access in my previous organization. We also had connections from our on-prem systems to any cloud systems, meaning Azure, AWS, or site-to-site VPNs.
How has it helped my organization?
We had a unified platform to look at and compare configurations between firewalls, the versions that we have, and what was available. We could do upgrades or updates to the firewalls using the interface.
Palo Alto Networks NG Firewalls are the best in the field in terms of usability and coverage.
Palo Alto Networks NG Firewalls did help reduce downtime. Because of the features that they had, we were able to push updates. We would do one site at a time. We had set up the cluster mode, so it saved the previous configuration, and then it went through the updates while the other one was running. It would apply the patch, recycle it, and make sure all the connections failover before going to the next one.
We rarely had any downtime. We were running 24/7. Most of the issues we had were with ISP. We did have multiple firewalls, and we were going through two different ISPs. Once one ISP was down, and then it was able to switch over to the other ISP automatically because of the way it was set up. If we had not set up the clustering or failover correctly with the Palo Alto Firewalls handling the two ISPs, it would have been almost a day's worth of downtime. When one ISP was down, if it had not automatically failed over, we would've had to go in and take care of this. This team was pretty much remote, so it would have easily taken us a day.
What is most valuable?
It was valuable in inspecting packets and analyzing traffic patterns. It helped us understand where people were going and what kind of interactions they were doing. We could go to the level of controlling access and uploads/downloads. We could control what they could do, what ports could be opened, and what ports were blocked. We could handle all that.
What needs improvement?
Understanding the flow and application of securities can be complex, requiring navigation across different sections. Further integration into a unified system could improve usability.
It is a bit complex to understand the flows and how the securities are applied to each of those flows. It was a little bit challenging because we had to go to two different sections to figure that out. It would be helpful if it is all unified so that we can see the way the firewall connections and security are set up and the applications that are using those connections. It could be structured differently so that it is more understandable. It has been a while, but it was a bit of a complex way. We had to hop from one area to the other and go back and forth to figure out how a specific connection and application was set up.
For how long have I used the solution?
I have used the solution for two years and was hands-on for one year.
How are customer service and support?
Customer service and support have been very helpful and enabled the successful setup of site-to-site VPNs.
I have interacted with them on multiple occasions, and they have been good. We had some challenges in terms of setting up these site-to-site VPNs, and they were very helpful. They enabled us to be successful in setting up new infrastructure.
We had three different sites. I handled two specific sites. One was an existing site, and the other one required setting up brand-new infrastructure. In both cases, we reached out to Palo Alto for support, and they were very helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Cisco firewalls, which are more network-oriented and complex. Palo Alto Networks firewalls are easier to manage and maintain. Palo Alto is more application-oriented than Cisco. Cisco is more network-oriented. The interface of Cisco firewalls is very complex. With Palo Alto firewalls, there is an opportunity to improve, but it is still good.
With Cisco firewalls, no-downtime upgrades are very difficult or complex to do. Palo Alto firewalls are easier in terms of upgrading and minimizing downtime.
The pricing of Palo Alto firewalls is better than Cisco firewalls. Cisco firewalls are not cheap.
Cisco ASA firewalls are very good but require a pretty knowledgeable engineer to manage and maintain. Palo Alto firewalls are great. I am not implying that they are simple, but it is easy to manage and maintain a complex infrastructure with them.
How was the initial setup?
It was deployed on-prem. The whole building management system, such as door access security or cameras had to connect to the SaaS for video processing or tracking and recording. All those interfaces went through the firewall.
The biggest challenge we had was the download. The initial configuration was challenging, especially setting up site-to-site VPNs. Going through our Internet Service Provider took a while because those were all brand new. Setting up the firewall to talk and open it on the backend was a little bit of a challenge. We were also using a software-defined network, and there were some challenges in setting those connections up. There were also other data centers we had to talk to on a different protocol specifically for exchanging files. I believe it was a serial connection between systems. We had a few unique things in terms of setup.
What about the implementation team?
The implementation was handled internally with some support from Palo Alto Networks when needed.
What was our ROI?
The solution helped reduce downtime, which is crucial in time-sensitive industries like manufacturing. This reduction in downtime was significant and contributed to overall operational efficiency.
If you are in the manufacturing site, you do not want employees waiting for the infrastructure to be restored and get networks going. Especially in drug manufacturing, things are time-sensitive and under heavy regulation. You could lose the resources or the raw materials needed for producing your final product. From that aspect, it was very critical. There were a lot of savings there.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks offers more cost efficiency compared to Cisco, with better operational and maintenance ease.
What other advice do I have?
Its initial cost may be high, but the overall return on investment is superior due to reduced downtime and maintenance costs. When it comes to the cost, in addition to the initial investment, you have to look at the investment in the hardware, maintenance, and the time that you spend on it. Those all have to be added. Palo Alto provides the ease of operational maintenance.
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
Which deployment model are you using for this solution?
On-premises