For Palo Alto Networks NG Firewalls, clients mostly use this as a ZTNA solution, so it works as a perimeter firewall combined with ZTNA for external access and all other related functions.
Director at PULSEC
Offers a comprehensive suite of cybersecurity features but can improve support services
Pros and Cons
- "I would rate Palo Alto Networks NG Firewalls a nine out of ten, as it is a very good and stable solution, and I recommend it over Check Point, Fortinet, and Cisco; it stands out as the leader."
- "The technical support from Palo Alto could be better; I find that it can be improved. The issues are mainly with response time and quality, as their first level support used to be better a couple of years ago, but now you sometimes get support that isn't as good."
What is our primary use case?
How has it helped my organization?
We usually work with a whole bundle of subscriptions with Palo Alto Networks NG Firewalls, offering the ATP, URL filtering, DNS, and everything that the firewall can provide.
We use all the subscriptions that Palo Alto is offering, including WildFire, URL filtering, and ATP; basically, everything they provide is something we are offering to our customers.
What is most valuable?
My clients use AI technology with Palo Alto for analytics; Palo Alto Networks NG Firewalls has machine learning integrated into the firewalls that is actively utilized.
Palo Alto Networks NG Firewalls have precision AI that can recognize AI traffic, allowing you to control it within the company by blocking it if you have policies against employee use.
Segmentation and policy management in Palo Alto Networks NG Firewalls are mandatory, and that is why customers are using it.
What needs improvement?
The only room for improvement I see for Palo Alto Networks NG Firewalls is with their pricing; it could be more flexible for clients.
It could be cheaper because Fortinet is very aggressive with their pricing, but the functionalities of Palo Alto are really good.
The technical support from Palo Alto could be better; I find that it can be improved.
The issues are mainly with response time and quality, as their first level support used to be better a couple of years ago, but now you sometimes get support that isn't as good.
Buyer's Guide
Palo Alto Networks NG Firewalls
May 2025

Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with Palo Alto Networks NG Firewalls for six to seven years.
What was my experience with deployment of the solution?
The initial setup for Palo Alto Networks NG Firewalls is not easy to implement since it is an enterprise solution, but I find it intuitive.
What do I think about the stability of the solution?
For stability, I would rate Palo Alto Networks NG Firewalls a nine out of ten.
What do I think about the scalability of the solution?
For scalability and the ability to expand, I rate it a nine out of ten.
How are customer service and support?
The technical support from Palo Alto could be better; I find that it can be improved.
The issues are mainly with response time and quality, as their first level support used to be better a couple of years ago, but now you sometimes get support that isn't as good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing Palo Alto Networks NG Firewalls and Fortinet, it ultimately depends on the different types of customers they serve; Fortinet offers everything on one device, including wireless controllers, but Palo Alto has better functionality, stability, and is less compromised.
How was the initial setup?
The initial setup for Palo Alto Networks NG Firewalls is not easy to implement since it is an enterprise solution, but I find it intuitive.
What other advice do I have?
I would rate Palo Alto Networks NG Firewalls a nine out of ten, as it is a very good and stable solution, and I recommend it over Check Point, Fortinet, and Cisco; it stands out as the leader.
I can recommend Palo Alto Networks NG Firewalls for every company size; we are just starting to offer it for the SMB market, but it is an enterprise solution and they also have a series for small businesses.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: May 13, 2025
Flag as inappropriate
IP / Operations Support System Engineer; Pre-Sales Engineer at Avantguard.it
Good features, high reliability, and fast support
Pros and Cons
- "The most valuable feature is threat prevention."
- "The solution is very stable and reliable."
- "It is a good product, but they can add some functions for port scanning and network scanning."
- "It is a good product, but they can add some functions for port scanning and network scanning."
What is our primary use case?
In our country, there are multiple use cases. Usually, it is for virtual cases or virtual environments and source areas.
What is most valuable?
The most valuable feature is threat prevention. SSL VPN is also very valuable. These are essential for our clients, especially for access to local infrastructure while preventing Internet threats.
Our clients can have a unified cybersecurity system if they subscribe to it. This firewall is an important part of access to any data center or branch office. They have site-to-site connectivity.
What needs improvement?
It is a good product, but they can add some functions for port scanning and network scanning. More network functionality would be beneficial.
For how long have I used the solution?
I have been working with the new generation firewall from Palo Alto Networks for two years.
What do I think about the stability of the solution?
The solution is very stable and reliable. I have not experienced any outages or issues. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is scalable if the right model is purchased. It is important to assess the infrastructure size before choosing a model.
How are customer service and support?
The technical support is very good. They offer fast and competent assistance. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Its deployment is easy. It takes two to three days.
The initial setup process involves basic and network configuration, security and policy configuration, and then getting the device to the client.
It does not require much maintenance. One person is enough for it.
What's my experience with pricing, setup cost, and licensing?
Its price is quite high but is justified for the features and capabilities provided, although I would prefer a lower price.
What other advice do I have?
If you have the budget, I would recommend using Palo Alto Networks NG Firewalls instead of other brands because they offer the greatest functionality.
I would rate Palo Alto Networks NG Firewalls a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Nov 24, 2024
Flag as inappropriateBuyer's Guide
Palo Alto Networks NG Firewalls
May 2025

Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Specialists - IT Operations Services at Coforge Growth Agency
Real-time attack prevention, robust security, and unified platform
Pros and Cons
- "The solution provides web security, application security, and network security."
- "Palo Alto Networks NG Firewalls are very stable."
- "There should be more comprehensive documentation, case histories, and technical training on new technologies available on their portal. It will help us with troubleshooting."
- "Palo Alto Networks NG Firewalls should be more flexible and user-friendly. There should be more comprehensive documentation, case histories, and technical training on new technologies available on their portal."
What is our primary use case?
I mainly use Palo Alto Networks NG Firewalls as the firewall device, and I deploy it at the perimeter of the networks to secure our infrastructure.
By implementing Palo Alto Networks NG Firewalls, we mainly wanted web security and protection from DDoS and other attacks. We also wanted to provide a VPN solution so that mobile users could work from anywhere.
How has it helped my organization?
Palo Alto Networks NG Firewalls provide a unified platform that natively integrates all security capabilities. This is very important because with a single box, we can enable multiple security features and have web security, application security, and network security. It works on OSI model layers one to seven. It provides end-user security and enables us to allow any URL, website, or application for a user.
Palo Alto Networks NG Firewalls provide VPN solutions. With site-to-site or remote VPN, anyone from the organization can work from anywhere in the world. They only need Internet connectivity on their devices to connect to our enterprise network and access the required resources. It supports secure remote work through VPN connectivity.
Palo Alto Networks NG Firewalls are effective in preventing attacks by blocking abnormal behaviors. It detects any anomalies using signature-based detection and automatically alerts administrators. Palo Alto Networks NG Firewalls have machine learning embedded in the core to provide inline, real-time attack prevention.
We can use Palo Alto Networks NG Firewalls for securing data centers consistently across all workplaces, from the smallest office to the largest data centers. We can deploy the firewall anywhere based on business requirements. We can use Palo Alto Networks NG Firewalls at a broad level to secure our data center. Within the data center, we can also segment the network and deploy the perimeter firewalls between different departments. For example, if a salesperson is communicating with the database team or marketing team, the traffic has to pass through the firewall. The firewall inspects the behavior. If an internal employee is trying to delete a database file, the action will be prevented at the application level.
What is most valuable?
The solution provides web security, application security, and network security. We have app security, app gateway, and app ID. There are multiple models.
What needs improvement?
Palo Alto Networks NG Firewalls should be more flexible and user-friendly.
There should be more comprehensive documentation, case histories, and technical training on new technologies available on their portal. It will help us with troubleshooting.
For how long have I used the solution?
I have been using Palo Alto Networks NG Firewalls for ten years.
What do I think about the stability of the solution?
Palo Alto Networks NG Firewalls are very stable. I would rate Palo Alto Networks NG Firewalls a nine out of ten for stability.
What do I think about the scalability of the solution?
Palo Alto Networks NG Firewalls are highly scalable, allowing deployment in various modes, including virtualized, cloud, and bare metal. We are using it at multiple locations.
I would rate Palo Alto Networks NG Firewalls a nine out of ten for scalability.
How are customer service and support?
Palo Alto's tech support is fine. They are proactive, responsive, and effective in logging cases and troubleshooting.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Cisco ASA and switched to Palo Alto Networks NG Firewalls. It is very fast. We are not getting any latency. Palo Alto Networks NG Firewalls have a unique vertical packet inspection feature. It checks all parameters in a single shot, which makes it fast. Other firewalls, such as Check Point and Cisco, do the inspection horizontally, so there is a delay.
How was the initial setup?
We have on-prem, hybrid, and cloud deployments. We have deployed Palo Alto Networks NG Firewalls on the AWS platform.
The initial setup was a bit complex initially, but with experience, it has become straightforward.
It does require maintenance. There could be a hardware fault. This is why we recommend deploying them in an HA environment.
What about the implementation team?
I did the implementation myself. We have a team of five people.
For maintenance, one person is usually enough, but if you have multiple firewalls, you might require more people.
What other advice do I have?
Everyone has different requirements. Palo Alto Networks NG Firewalls are a good and stable choice. They also have solutions for medium-sized enterprises. I would recommend trying Palo Alto Networks NG Firewalls.
Overall, I would rate Palo Alto Networks NG Firewalls an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 29, 2024
Flag as inappropriateTechnical Engineer - Technical Security at a tech services company with 1,001-5,000 employees
It incorporates machine learning into the firewall and reduces downtime, but enabling multiple features can lead to performance degradation
Pros and Cons
- "The most valuable features of Palo Alto Networks NG Firewalls are DNS sync calls, enabled security features, and Wildfire."
- "Palo Alto Networks NG Firewalls helped reduce our downtime."
- "The machine learning component on the firewall level requires more computing power to perform at the full production level."
- "The machine learning component on the firewall level requires more computing power to perform at the full production level. Therefore, the ML is currently providing partial real-time attack prevention."
What is our primary use case?
Palo Alto Networks NG Firewalls are our perimeter firewalls that protect the network from external attackers. They provide visibility into network activity, from layer four to layer seven, including application visibility, user awareness, and content awareness. These features are crucial for any network and organization, regardless of size, whether it's 20 users or two million users – they all need a firewall.
How has it helped my organization?
It's crucial that the entire cybersecurity landscape shifts from traditional methods to artificial intelligence and machine learning. When vendors stay current with emerging and future technologies, they're better positioned for success. This proactive approach ensures they remain relevant and effective in the ever-evolving cybersecurity space.
Palo Alto Networks NG Firewalls helped reduce our downtime.
What is most valuable?
The most valuable features of Palo Alto Networks NG Firewalls are DNS sync calls, enabled security features, and Wildfire.
What needs improvement?
The machine learning component on the firewall level requires more computing power to perform at the full production level. Therefore, the ML is currently providing partial real-time attack prevention.
In large data centers, enabling multiple features, such as SSL decryption, can lead to performance degradation. This is especially noticeable in Palo Alto firewalls when SSL inspection is enabled. Ideally, this shouldn't happen. To address this, enterprises are often forced to upgrade to higher-end models, which is unnecessary. Palo Alto needs to address this issue. When performance degrades due to full packet inspection, the solution should be to increase the computing power within the same firewall, not to recommend upgrading to a larger, more expensive model. Performance issues during full inspection need to be resolved without requiring hardware upgrades.
The technical support has room for improvement.
For how long have I used the solution?
I have been using Palo Alto Networks NG Firewalls for five years.
What do I think about the stability of the solution?
I would rate the stability of Palo Alto Networks NG Firewalls six out of ten. After the upgrade, we are experiencing performance issues. Occasionally, we need to reboot the firewalls to refresh and recreate sessions. Gradually, performance returns to normal. Immediately following the upgrades, performance and utilization spike significantly.
What do I think about the scalability of the solution?
I would rate the scalability of Palo Alto Networks NG Firewalls eight out of ten.
Which solution did I use previously and why did I switch?
We previously used Checkpoint firewalls, but the performance was subpar and lacked an available interface. In contrast, Palo Alto Networks NG Firewalls offered more interfaces.
How was the initial setup?
The initial deployment was not complex but we did face some issues with respect to dynamic routing configurations.
What about the implementation team?
We used a third-party for the deployment.
What was our ROI?
We have observed an average return on investment from Palo Alto Networks NG Firewalls.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks NG Firewalls are expensive. The total cost of ownership is high.
What other advice do I have?
I would rate Palo Alto Networks NG Firewalls six out of ten.
For those looking for the cheapest NG firewall, I would recommend Fortinet.
We deployed a total of four Palo Alto Networks NG Firewalls, two in the data center and two in the data recovery center. We have a total of 1,800 endpoints in our organization.
Frequent updates necessitate regular maintenance, which requires a team of four people.
Before purchasing, conduct a proof of concept to verify functionality, alignment with use cases and organizational requirements. Validate hardware compatibility and ensure correct sizing. Opt for direct Palo Alto OEM support instead of partner-enabled support.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: Nov 27, 2024
Flag as inappropriateStarts identifying zero-day threats using AI and machine learning
Pros and Cons
- "Overall, I rate Palo Alto Networks NG Firewalls ten out of ten because they are unmatched in their function."
- "I believe the configuration part can be improved, particularly because the management tools like Panorama and the cloud management solutions are not fully aligned."
What is our primary use case?
I use Palo Alto Networks NG Firewalls as a perimeter firewall for VPN accesses to secure data centers and complex networks, involving multiple sites connecting through a single point to the internet. At that point, I set up the security for all sites.
What is most valuable?
Palo Alto Networks NG Firewalls is most beneficial for network security as they use AI and machine learning, which are especially effective against zero-day attacks. Their AI is adept at identifying potential attacks or unusual traffic. Among the top three vendors—Fortinet, Check Point, and Palo Alto Networks—I find Palo Alto Networks to be the most efficient in dealing with zero-day threats due to their advanced use of AI and machine learning.
What needs improvement?
I believe the configuration part can be improved, particularly because the management tools like Panorama and the cloud management solutions are not fully aligned. Additionally, the routing configuration within Palo Alto Networks NG Firewalls is confusing and not logically structured like traditional network equipment, which is challenging, particularly for those accustomed to Cisco's networking logic.
For how long have I used the solution?
I have been working with Palo Alto Networks NG Firewalls since the second half of 2020, so approximately three years.
What do I think about the stability of the solution?
Overall, I find the product to be stable with minimal crashes or access issues, comparable to Check Point, but slightly better.
What do I think about the scalability of the solution?
Palo Alto Networks NG Firewalls is scalable but starts at a high price range, which may not be affordable for smaller companies.
How are customer service and support?
Customer service and technical support for Palo Alto Networks is great. They are responsive and helpful.
How would you rate customer service and support?
Neutral
How was the initial setup?
The installation process generally takes about an hour, depending on the complexity of the configuration. An easy setup could be completed in approximately two hours.
What about the implementation team?
Two people are usually involved in the deployment: one technician for installing on-site and conducting basic configuration, and one remote engineer for detailed configuration.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks NG Firewalls is the most expensive solution without discussion, which often makes it less competitive for small companies. Management tools like Panorama significantly add to the cost, making it affordable primarily for larger enterprises.
What other advice do I have?
Palo Alto Networks offers an excellent range of products and I generally recommend them unless the price is a concern. They lead the market in complex solutions, though Check Point is a close competitor in NGFWs. The routing aspects could be more logically structured. Overall, I rate Palo Alto Networks NG Firewalls ten out of ten because they are unmatched in their function.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Last updated: May 10, 2025
Flag as inappropriateSr. Manager - Systems & Networks at Aspire Systems
Effective internal authentication but configuration complexity need optimization
Pros and Cons
- "The most valuable aspect of Palo Alto Networks NG Firewalls is the performance."
- "The most valuable aspect of Palo Alto Networks NG Firewalls is the performance."
- "Configurations related to different operating systems can be complex, and we have encountered issues with Linux systems."
- "The support needs improvement, as the quality of the responses is not great and sometimes solutions take a long time."
What is our primary use case?
We use Palo Alto Networks NG Firewalls for visibility and protection of our network.
How has it helped my organization?
Our environment primarily uses Windows, and Palo Alto Networks Next-Generation Firewalls can enhance our security integration.
The firewalls help protect our servers, but we do not have a highly sophisticated data center setup.
What is most valuable?
The most valuable aspect of Palo Alto Networks NG Firewalls is the performance.
What needs improvement?
The support needs improvement, as the quality of the responses is not great and sometimes solutions take a long time. Configurations related to different operating systems can be complex, and we have encountered issues with Linux systems.
The internal authentication method for connecting to the firewall's internet access requires an SSL certificate. However, the configuration process is complex and currently incompatible with certain operating systems, such as Linux.
For how long have I used the solution?
I have been working with Palo Alto Networks NG Firewalls for nearly eight years.
What do I think about the stability of the solution?
Palo Alto Networks NG Firewalls are stable; we have only faced downtime once in the past two years due to a primary firewall maintenance issue where the standby did not come up.
What do I think about the scalability of the solution?
We have not needed to scale up or down, as the solution we have is currently sufficient.
How are customer service and support?
Support is a challenge as the response time is long, and the quality of responses could be improved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Juniper previously and found its security features superior. However, I prefer Palo Alto for its broader range of features and more competitive pricing.
How was the initial setup?
The setup process is somewhat complex, requiring a couple of days. Fine-tuning and configuring SSL authentications internally is difficult.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks NG Firewalls are more expensive than Cisco firewalls, but slightly less expensive than Juniper firewalls.
Which other solutions did I evaluate?
I evaluated Cisco and Juniper before choosing Palo Alto Networks NG Firewalls.
What other advice do I have?
I would rate Palo Alto Networks NG Firewalls seven out of ten.
The maintenance of Palo Alto Networks NG Firewalls is easy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 17, 2024
Flag as inappropriateManager at Network International
It caters to all network sizes, provides a single-pane-of-glass, and helps reduce downtime
Pros and Cons
- "The most valuable features are IPS and stateful inspection."
- "Palo Alto Networks Next-Generation Firewalls are expensive and could become more competitive with reduced costs."
What is our primary use case?
We implemented Palo Alto Networks NG Firewalls as our intrusion prevention system to filter layer seven traffic and perform SSL inspection through deep packet inspection at the application layer.
We use Palo Alto Networks NG Firewalls for layer three packet filtering of east-west and north-south traffic and layer seven filtering through web filtering.
How has it helped my organization?
Palo Alto Networks NG Firewalls include Panorama, a unified platform providing a complete overview of our security features. This centralized management tool offers a single pane of glass for monitoring all security touchpoints through metrics, streamlining our network infrastructure protection. As a crucial component of our perimeter defence strategy, Panorama is integral to our overall network security priorities.
The machine learning feature embedded in Palo Alto Networks NG Firewalls for inline, real-time attack prevention is essential for proactive incident response and mitigation.
We realized their advantages within the first month of deploying Palo Alto Networks NG Firewalls. While those unfamiliar with the firewall's capabilities may not immediately recognize the benefits, those with a deeper understanding have seen positive results almost instantly.
Palo Alto Networks offers a diverse range of firewall models, catering to small offices, entry-level needs, and large data centres. This consistency in their product line allows them to effectively secure organizations of all sizes, from small to medium-sized businesses to extensive data centres. Considering their out-of-the-box protection across different work environments, I would give Palo Alto Networks a rating of nine out of ten for consistency.
Palo Alto Networks NG Firewalls have helped our organization reduce downtime by safeguarding against DDoS attacks, phishing attempts, and other malicious threats. These firewalls effectively prevent unauthorized access to our enterprise infrastructure.
What is most valuable?
The most valuable features are IPS and stateful inspection. Stateful inspection simplifies firewall management by automatically allowing return traffic for established connections, eliminating the need to create separate policies for inbound and outbound traffic within the same session.
What needs improvement?
Palo Alto Networks Next-Generation Firewalls are expensive and could become more competitive with reduced costs.
For how long have I used the solution?
I have been using Palo Alto Networks NG Firewalls for five years.
What do I think about the stability of the solution?
Palo Alto Networks NG Firewalls are highly stable.
What do I think about the scalability of the solution?
Since Palo Alto Networks NG Firewalls are physical hardware devices, they offer scalability but are limited by the hardware's capabilities.
How are customer service and support?
The technical support of Palo Alto is fantastic.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Cisco ASA firewalls but switched to Palo Alto Networks NG Firewalls because Cisco ASA does not offer next-generation firewall capabilities like stateful.
How was the initial setup?
The deployment was straightforward, even though we received some assistance from Palo Alto engineers.
The deployment was completed in five days. Prior to execution, we planned the integration of the firewall into our infrastructure. This high-level plan involved identifying the network, provisioning the firewall, connecting network cables, configuring the firewall, and conducting tests.
What was our ROI?
Our logs indicate a significant number of attempted unauthorized access or attacks on our infrastructure, which the Palo Alto NG Firewalls have successfully blocked. Given this evidence of the firewall's effectiveness in protecting our systems, I believe it demonstrates a strong return on investment.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks NG Firewalls are expensive.
What other advice do I have?
I would rate Palo Alto Networks NG Firewalls ten out of ten.
Even though Palo Alto might be more expensive, I would always recommend it because you typically get better equipment for your investment.
Occasionally, we need to upgrade the operating system, which is considered maintenance. Although we have a high availability setup with two firewalls, an active one and a backup, they typically run continuously without issues.
We have 1,000 users across multiple locations that utilize Palo Alto Networks NG Firewalls in our organization.
I recommend always having a proper plan and considering not only the cost but also the technical benefits in terms of the next-generation firewall features offered by Palo Alto.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Consultant at a computer software company with 51-200 employees
Very stable and meets 99% requirements of our customers
Pros and Cons
- "It has a very good user interface. The documentation is also very good. It is very useful for monitoring things."
- "It is working well. In my opinion, nothing can be added at this time. However, when it comes to the cost, Palo Alto firewalls are the most expensive."
What is our primary use case?
We are managing services for our customers. I am mostly dedicated to Palo Alto.
I have had a very good experience with Palo Alto firewalls and Panorama. We have used Palo Alto firewalls for multiple use cases. We have used them at the perimeter as well as in the data center. I have experience in 5000 series, 7000 series, and 3000 series. I have worked with most of them.
How has it helped my organization?
We are able to meet 99% of the requirements of our customers. It is a good solution to have in the data center as well as at the perimeter.
Palo Alto Networks NG Firewalls provide a unified platform that natively integrates all security capabilities.
Machine learning as well as AI have been added. About 99% of new malware or signatures can be blocked with machine learning and AI. Rather than sending these new signatures to a verifier, they are automatically blocked by leveraging machine learning and AI.
Palo Alto has different types of series. They have 800, 400, and 200 series for small branches, and then they have 1000 series for smaller branches. For a data center, they have the 3000 series and 5000 series. For big ISPs, they have 7000 series where we can also do virtualization. We can have separation and even multi-tenancy at the core level, which is something amazing. Also, we can share policies, objects, and virtual systems. That helps the network infrastructure security engineer to achieve their use cases. It provides a fast and amazing experience.
There is a reduction in downtime because it is a stable firewall. It helps our customers to have a stable network. Most of our customers have high availability. If the customers configure it well, they will have a good experience. They will not have any data loss.
What is most valuable?
It has a very good user interface. The documentation is also very good. It is very useful for monitoring things.
The integration with RADIUS, LDAP, and other servers also works very well. API integration is also very nice. The way security policies can be configured is also amazing. The Quality of Service can also be achieved. All these things are nice.
What needs improvement?
Palo Alto is a leader in the market when it comes to performance, virtualization, and the cloud platform. It is working well. In my opinion, nothing can be added at this time. However, when it comes to the cost, Palo Alto firewalls are the most expensive.
For how long have I used the solution?
I have been working with this solution for about seven years.
What do I think about the stability of the solution?
It is stable. Almost everything is fine.
What do I think about the scalability of the solution?
It is fairly scalable. Especially when you have a firewall as a service, scalability is good. Even if it is a physical firewall, a customer can simply do a tech refresh.
How are customer service and support?
Their technical support is good, but they take time. Most of the time, they are occupied. We experience delays in their replies.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with other products such as Cisco ASA, Cisco Firepower, Fortinet FortiGate, and Fortinet FortiManager, but I have mainly worked with Palo Alto firewalls.
The main competitor is Fortinet FortiGate. Palo Alto firewalls provide more control over features and give you more capabilities for control. The administrator has the required visibility to do that. Fortinet seems to have a UTM solution with multiple network and security features comprising Fortinet FortiGate, FortiSwitch, FortiAnalyzer, and FortiManager.
How was the initial setup?
Our customers deploy these firewalls in the cloud as well as on-premises. On-prem, it is straightforward, but on the cloud, you require a different design.
In terms of the implementation strategy, we need to size the firewall in the correct way. For maintenance, there should be a support contract for each and every security solution, especially for the firewalls because they are very critical.
What's my experience with pricing, setup cost, and licensing?
I am not from presales or sales, but as a brand, Palo Alto is more expensive than other firewalls. They have different licenses. As a customer, if you know what you are going to purchase exactly, you will get a good price. The price will vary based on whether you are going for the 7000 series, 5000 series, or 3000 series.
Overall, the price makes sense because you have IoT security, antivirus security, DNS security, anti-spyware, and many other features. They have a solution to implement SASE. So, it is very expandable for new challenges, and the return on investment can be achieved simply.
What other advice do I have?
I would rate Palo Alto Networks NG Firewalls a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Sep 29, 2024
Flag as inappropriate
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Product Categories
FirewallsPopular Comparisons
Fortinet FortiGate
Netgate pfSense
Cisco Secure Firewall
Check Point NGFW
Azure Firewall
WatchGuard Firebox
SonicWall TZ
Juniper SRX Series Firewall
Fortinet FortiGate-VM
SonicWall NSa
Untangle NG Firewall
KerioControl
Buyer's Guide
Download our free Palo Alto Networks NG Firewalls Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Is Palo Alto the best firewall for an on-premise/cloud hybrid IT network?
- What are the main differences between Palo Alto and Cisco firewalls ?
- Expert Opinion on Palo-Alto Required.
- Which is the best IPS - Cisco Firepower or Palo Alto?
- Features comparison between Palo Alto and Fortinet firewalls
- Is Palo Alto Networks NG Firewalls better than Check Point NGFW?
- Which is better - Palo Alto Networks NG Firewalls or Sophos XG?
- What are the main differences between Palo Alto firewalls and Cisco Secure Firepower?
- What is a better choice, Azure Firewall or Palo Alto Networks NG Firewalls?
- Which Palo Alto Networks NG Firewalls model is recommended for 1200 users?