Oracle WebCenter Reviews

Name: Oracle WebCenter
Brand: Oracle
Rating: 3.5 (12 reviews)

3.5 out of 5

12 reviews
70% willing to recommend

1,992 followers

What is Oracle WebCenter?

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

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Oracle WebCenter is the #5 ranked solution in top Corporate Portals, #8 ranked solution in top Web Content Management solutions, #17 ranked solution in top Enterprise Content Management solutions, and #32 ranked solution in top Customer Experience Management solutions. PeerSpot users give Oracle WebCenter an average rating of 7.0 out of 10. Oracle WebCenter is most commonly compared to SharePoint: Oracle WebCenter vs SharePoint. Oracle WebCenter is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a real estate/law firm, accounting for 10% of all views.

Helped 851,471 peers since 2012

Featured Oracle WebCenter reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product. It would be helpful if Oracle could create some sort of facility to customize templates easily if users use JavaScript or other internal tools.

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it_user1256457

Procurement and Supply Chain Consultant at a financial services firm with 10,001+ employees

In terms of what needs to be improved, I would say the speed of the backup should be enhanced. When it takes too long for you to back up your application for your DR, disaster recovery site, it becomes a cumbersome job to do. They could enhance the bandwidth or something so that it is easier to do the backup at the end of every month or at the end of a cycle. Additionally, it should have an automated configuration, it should be very scalable, and it should allow you to be able to monitor your deployments. It should also have an automated database and application backup that allows reporting from any point in time. Finally, it should be easy for you to migrate from on-prem to the cloud when the decision to move to the cloud is taken. I think those are the key things.

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Oracle WebCenter mindshare

Product category:

As of May 2025, the mindshare of Oracle WebCenter in the Customer Experience Management category stands at 1.0%, down from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Experience Management

PeerResearch reports based on Oracle WebCenter reviews

Type	Title	Date
Category	Customer Experience Management	May 18, 2025	Download
Product	Reviews, tips, and advice from real users	May 18, 2025	Download
Comparison	Oracle WebCenter vs ServiceNow Customer Service Management	May 18, 2025	Download
Comparison	Oracle WebCenter vs Qualtrics XM Platform	May 18, 2025	Download
Comparison	Oracle WebCenter vs Salesforce	May 18, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	N/A	79%	160 interviews Add to research
OpenText Documentum	3.9	N/A	83%	31 interviews Add to research

Valuable Features

Oracle WebCenter boasts functionalities like API planning, document management with workflow processes, and integration capabilities. Users value its Java-based content management, dynamic navigation, customizable portals, user-friendly interface, and seamless compatibility with Oracle products. The robust security, scalability, single sign-on, and content sharing are essential features. It supports analytics for workload management and offers tools for business analytics and artificial intelligence interaction. WebCenter facilitates easy content updates and access rights definition. Scalability enhances its performance advantage.

"WebCenter's interface is very user-friendly."
"Integration within the solution is very good."
"You can move workloads in between sub-servers so that you don't overload a portion of the server."

Room for Improvement

Oracle WebCenter experiences challenges with its API's inability to properly scan devices, lacks stability, and needs enhanced performance. The user interface requires improvements, and better Web 2.0 features are desired. There's a need for better support of Windows 10, and translation into Arabic and Persian is important. UCX requires better APIs for custom integrations. Competitive pricing, automated backups, and easier migration to the cloud are also sought. Enhanced design flexibility and configuration automation are needed.

"WebCenter requires a lot of design effort to upload content to our regular system."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"The speed of the backup should be enhanced."

Pricing

Oracle WebCenter is perceived as expensive by users, with high pricing and licensing costs. Discounts of up to 60% can be negotiated, making it more affordable compared to other providers, who typically offer 20% off. There are notable price comparisons with free alternatives, and some users mention that licensing terms vary, such as being free in certain regions like Iran. Users often recommend negotiating better deals with Oracle to mitigate costs.

"WebCenter's pricing is on the higher side."
"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
"The price needs to be lowered."

Popular Use Cases

Oracle WebCenter is primarily used to build intranets, manage documents, and enable content management and publishing. Many rely on its document management capabilities, utilizing it for storing, searching, and accessing large volumes of content efficiently. It serves organizations with regulations requiring on-premises hosting for security. Oracle WebCenter is also valued for its integration with other Oracle products, making it an ideal choice for those using multiple Oracle solutions.

Service and Support

Oracle WebCenter's customer service is described as fair by some due to implementation challenges. Technical support receives mixed ratings, ranging from decent but slow to excellent. Some rate technical support 7/10 or 8/10, while others consider it the best for support. The support cost is highlighted as expensive despite satisfaction with the quality. Due to sanctions, access to technical support can be restricted for some users.

Deployment

Many found Oracle WebCenter's initial setup complex, particularly without adequate support from Oracle. Customization and third-party integration increased complexity, though standard setups could be simpler. Utilizing WebLogic, some considered installation straightforward. Others cited knowledge gaps and lack of training as issues. Deployment often took several months, with complexity attributed to necessary changes Oracle made to operate on their public server. Those with clustering experience managed better, though migration from existing systems posed challenges.

Scalability

Oracle WebCenter is recognized as highly scalable, with users reporting no issues related to scaling. Many find it easy to expand usage across departments, facilitating business growth and agility. Users describe it as a pivotal tool for building portals and managing content, accommodating substantial user bases effortlessly. The capability to adjust requirements as needed is appreciated, highlighting its suitability for organizations aiming to grow and improve efficiency with document management.

Stability

Issues with Oracle WebCenter's stability include performance problems and occasional unknown exceptions requiring server restarts. Instabilities arise in web 2.0 features and cluster environments. Some find stability good, citing its reliance on a trusted Oracle database. While some mention constant bugs, they highlight the importance of prompt support. Many users report no significant problems for extended periods.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Oracle WebCenter Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Real Estate/Law Firm

10%

Financial Services Firm

Government

Computer Software Company

Manufacturing Company

Energy/Utilities Company

Comms Service Provider

University

Retailer

Marketing Services Firm

Healthcare Company

Construction Company

Educational Organization

Insurance Company

Recreational Facilities/Services Company

Non Profit

Media Company

Logistics Company

Hospitality Company

Wholesaler/Distributor

Legal Firm

Performing Arts

Pharma/Biotech Company

Sports Company

Training & Coaching Company

Wellness & Fitness Company

Agriculture

Compare Oracle WebCenter with alternative products

Learn more about Oracle WebCenter

Oracle WebCenter was previously known as WebCenter, FatWire.

Oracle WebCenter customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries