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OpenText Operations Bridge Reviews

Vendor: OpenText
3.9 out of 5
834 followers
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What is OpenText Operations Bridge?

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.
Get the OpenText Operations Bridge Buyer's Guide and find out what your peers are saying about OpenText Operations Bridge, Zabbix, Splunk Enterprise Security and more!
OpenText Operations Bridge is the #8 ranked solution in top Event Monitoring solutions, #12 ranked solution in top IT Operations Analytics solutions, and #29 ranked solution in top Cloud Monitoring Software. PeerSpot users give OpenText Operations Bridge an average rating of 7.8 out of 10. OpenText Operations Bridge is most commonly compared to Zabbix: OpenText Operations Bridge vs Zabbix. OpenText Operations Bridge is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.
Buyer's Guide
OpenText Operations Bridge
May 2025
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OpenText Operations Bridge mindshare

Product category:
Event Monitoring
As of June 2025, the mindshare of OpenText Operations Bridge in the Event Monitoring category stands at 6.3%, up from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring

PeerResearch reports based on OpenText Operations Bridge reviews

TypeTitleDate
CategoryEvent MonitoringJun 7, 2025Download
ProductReviews, tips, and advice from real usersJun 7, 2025Download
ComparisonOpenText Operations Bridge vs ServiceNow IT Operations ManagementJun 7, 2025Download
ComparisonOpenText Operations Bridge vs BMC TrueSight Operations ManagementJun 7, 2025Download
ComparisonOpenText Operations Bridge vs OpsRampJun 7, 2025Download
Suggested products
TitleRatingMindshareRecommending
Zabbix4.2N/A95%106 interviewsAdd to research
Splunk Enterprise Security4.2N/A93%310 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpenText Operations Bridge offers valuable features such as event correlation, integration capabilities, scalability, and a centralized dashboard. It supports both agent and agentless monitoring, provides transparency across departments, and enhances IT operations management. Users appreciate its ability to consolidate data, provide automation, and offer flexible, customizable dashboards. It efficiently combines network, server, and application data for comprehensive monitoring, while also enabling role-based access for data security.
  • "I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."
  • "The most valuable aspect of Operations Bridge for us is its integration capabilities."
  • "This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

Room for Improvement

OpenText Operations Bridge faces challenges with initial setup complexity and requires improved scalability and stability. Users demand better integration, simplified licensing, and enhanced visualizations. There's a need for advanced event correlation, streamlined UI, and more efficient resource usage, especially for smaller organizations. Performance can suffer if not configured correctly, necessitating improvements in support, documentation, and upgrade processes. Expanded AI functionality and better reporting are also desired.
  • "The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."
  • "We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."
  • "The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

ROI

OpenText Operations Bridge offers a significant return on investment depending on module integration. When Orchestration integrates with events, ROI can reach 90% swiftly. Although some entities do not calculate ROI precisely, improved time to implementation and notable integrations contribute positively. Approximately 30% time savings increase efficiency. While some are still assessing ROI, user-friendly features and enhanced market time underscore its potential benefits.

Pricing

Enterprises evaluating OpenText Operations Bridge will find that setup costs vary with partners but are justified. Pricing is flexible, linking cost to selected modules like SiteScope and Cloud Optimizer. However, small businesses may find costs high, and the licensing model complex. Larger enterprises benefit from automation capabilities, reducing man hours. The pricing is competitive yet considered expensive, especially for smaller entities. Maintenance and support costs increase over time, and subscription fees apply for cloud versions.
  • "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
  • "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
  • "The cost is very high."

Popular Use Cases

OpenText Operations Bridge is used by organizations for comprehensive IT monitoring across hybrid infrastructures, including AWS, GCP, and on-premises. It consolidates events from various sources into a single dashboard, enabling rapid issue resolution. Users employ it for event correlation, infrastructure, application, and server monitoring, and integration with existing systems for effective incident management. It's favored for its ability to streamline diverse monitoring tools, enhance operational efficiency, and support large-scale, complex environments.

Service and Support

Customer service for OpenText Operations Bridge is praised, but technical support experiences vary. Support quality depends on personnel, with some instances resolving quickly, while others face delays. Offshoring has impacted response times, and users report inconsistency, experiencing repetitive queries and inadequate expertise. Dedicated support improves customer perception, but general feedback indicates a need for better problem-solving and response efficiency. Some clients find improvements and rate support satisfactorily, though regional discrepancies and communication issues persist.

Deployment

Many found OpenText Operations Bridge's initial setup straightforward, yet others emphasized its complexity due to network design and integration needs. There were challenges due to incomplete documentation and lack of admin training. Technical planning and architecture are crucial, particularly for large-scale deployments. Users noted improvements over time, but emphasized the necessity for experienced personnel. Initial setups often required external assistance, careful preparation, and were influenced by infrastructure scope.

Scalability

OpenText Operations Bridge demonstrates strong adaptability in scaling, handling diverse deployment sizes effortlessly. Users express satisfaction with its capability to manage both large and small user bases. While some users note the need for configuration, others appreciate the platform's flexibility and capacity to integrate multiple data sources, supporting high availability setups. Though scalability is mostly praised, a few users remark on the complexity of scaling processes or rare interface sluggishness. OpenText Operations Bridge remains a versatile choice for various organizational needs.

Stability

OpenText Operations Bridge exhibits significant stability across most experiences, particularly in recent versions. While some users encountered challenges, particularly related to scaling and specific connectors, others reported exceptional reliability over extended periods. Users noted a marked improvement with updates, though some modules still require enhancements. Overall, feedback highlighted strong performance, with some attributing occasional issues to external factors such as environment changes or third-party integrations. The complexity of its components occasionally results in unexpected behaviors, needing diligent administration.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Operations Bridge Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
11%
Non Profit
8%
Government
7%
Media Company
5%
Healthcare Company
5%
Insurance Company
4%
Real Estate/Law Firm
4%
University
3%
Construction Company
3%
Legal Firm
2%
Retailer
2%
Educational Organization
2%
Logistics Company
2%
Hospitality Company
2%
Energy/Utilities Company
2%
Transportation Company
2%
Comms Service Provider
2%
Recreational Facilities/Services Company
1%
Outsourcing Company
1%
Performing Arts
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%

Compare OpenText Operations Bridge with alternative products

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Learn more about OpenText Operations Bridge

OpenText Operations Bridge was previously known as Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics.

OpenText Operations Bridge customers

GE Money Bank, Bank AlJazira, Tech Mahindra

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Product Categories

Product Categories
Event Monitoring
IT Operations Analytics
Cloud Monitoring Software

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OpenText Operations Bridge reviews

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PeerSpot user
Data Platforms Manager at a media company with 5,001-10,000 employees
Verified user of OpenText Operations Bridge
Mar 12, 2025
Automated ticket management streamlines processes and reduces manual intervention

Pros

"I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."

Cons

"The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."

What is our primary use case?

We use OpenText Operations Bridge more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring tools. We use it to pull in all of the data from the different monitoring tools and correlate the data in OpenText Operations Bridge. It is integrated into SMAX so that, even if multiple systems are alerting for the same server event, it logs a single ticket into SMAX. We automate the process so that when the monitoring systems send a secondary event to indicate resolution, such as 'I am no longer alerting', it sends an auto-closure event to SMAX, eliminating human interaction in ticket management.

What is most valuable?

We use OpenText Operations Bridge to automate ticket management processes by integrating it into SMAX. This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed. This automation significantly reduces manual intervention in ticket handling. The tool's ability to pull in data from different monitoring systems and correlate the information is very valuable. Being able to handle a large number of alerts efficiently helps manage our processes better.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (560 words)
Ahmed Salman - PeerSpot user
Performance & Monitoring Supervisor at Saudi Telecom Company
Verified user of OpenText Operations Bridge
Nov 25, 2024
Powerful data integration, comprehensive automation, and hybrid compatibility

Pros

"The data lake is a very powerful feature within OpenText Operations Bridge."

Cons

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

What is our primary use case?

I have been working with OpenText Operations Bridge as a customer. It covers infrastructure monitoring, database monitoring, application monitoring, and other monitoring metrics directly for databases, OpenShift, and other platforms like Webex and IIS. Additionally, it offers server automation, which can support compliances, vulnerabilities, and various automation tools.

What is most valuable?

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. 

Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (455 words)
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Find out what your peers are saying about OpenText Operations Bridge. Updated May 2025
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Volodymyr Bondarchuk - PeerSpot user
Senior System Engineer at Novell
Verified user of OpenText Operations Bridge
Nov 20, 2024
Comprehensive monitoring system integration with valuable tools

Pros

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes. "

Cons

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

What is our primary use case?

I used this solution as an umbrella for many different types of monitoring systems. It provided various tools for application performance management models and also for user experience models, monitoring business processes, and many other activities.

How has it helped my organization?

It provided a comprehensive overview and good understanding of the state of business processes within the organization.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (374 words)
PUNEET SHADIJA - PeerSpot user
Vice President at Multi Commodity Exchange Of India
Verified user of OpenText Operations Bridge
Nov 22, 2024
Streamlined integrations with scope for enhanced reporting but needs better reporting

Pros

"The most valuable aspect of Operations Bridge for us is its integration capabilities."

Cons

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. "

What is our primary use case?

We are using NNMI, UCMDB, SMACS, and OBM. Operations Bridge is being used between Sfax and OBM to forward all the events to Smacks for ticket creation and SLA management. NNMI is used from an operations perspective to move forward with events.

What is most valuable?

The most valuable aspect of Operations Bridge for us is its integration capabilities. It acts as an integrating tool, and we primarily use it for that purpose rather than any other effort. Although we haven't yet leveraged its automation capabilities, when applied from an NNMI perspective, it hasn't worked as expected.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (435 words)
Volodymyr Bondarchuk - PeerSpot user
Senior System Engineer at Novell
Verified user of OpenText Operations Bridge
Dec 17, 2022
Has instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure

Pros

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

Cons

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

What is our primary use case?

My company uses Micro Focus Operations Bridge for APM, monitoring on-premise and cloud infrastructure, including other infrastructure components.

What is most valuable?

Micro Focus Operations Bridge is a good solution for my company. What's most valuable is that it's a universal system that lets you monitor infrastructure and application services and correlate and display data for IT and other businesses.

I also find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/ Integrator
Read full review (751 words)
PeerSpot user
Senior Analyst at a consumer goods company with 10,001+ employees
Verified user of OpenText Operations Bridge
Jul 1, 2022
Good log file monitoring, events correlation but is quite expensive

Pros

"The event correlation is the most valuable aspect of the solution. "

Cons

"The initial setup is a little bit complex. "

What is our primary use case?

We use this solution primarily to monitor servers, to do some log file monitoring, events correlation, and events duplication as well as dashboarding.

How has it helped my organization?

We have a bunch of critical servers and applications. We are able to monitor using this product to create a dashboard and have automatic alerts to notify the responsible team.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (546 words)
DC
Co-Founder at Nobius IT
Verified user of OpenText Operations Bridge
    Apr 3, 2021
    Good event correlation capabilities, promotes a self-service approach to monitoring

    Pros

    "OpsBridge has good event correlation facilities and root-cause identification algorithms."

    Cons

    "The solution is overall "heavy", requiring multiple servers, even without HA."

    What is our primary use case?

    Operations Bridge is designed primarily for large enterprises with highly complex monitoring and service quality demands. These may include legislative requirements.

    OpsBridge is a scalable, integrated solution to monitoring geo-diverse, very large infrastructures and applications on a worldwide scale.

    OpsBridge actually consists of a suite of products that are installed separately and integrated together under the "Operations Bridge" banner. The full list of products in the suite is here: https://docs.microfocus.com/it...

    SiteScope SiteScope: 2020.10 Express, Premium, and Ultimate
    Application Performance Management 9.51 Premium and Ultimate
    Business Process Monitor 9.53 Premium and Ultimate
    Cloud Optimizer 3.04 Premium and Ultimate
    Containerized Operations Bridge 2020.10 Premium and Ultimate
    Diagnostics 9.51 Premium and Ultimate
    Operations Agent 12.15 Premium and Ultimate
    Operations Bridge Manager 2020.10 Premium and Ultimate
    Operations Bridge Reporter 10.50 Premium and Ultimate
    Real User Monitor 9.52 Premium and Ultimate
    *Data Center Automation 2020.08 Ultimate
    Operations Bridge Analytics 3.05 Ultimate
    Operations Orchestration Operations Orchestration: 2020.08 Ultimate
    Universal Configuration Management Database Universal CMDB: 2019.11 Ultimate

    How has it helped my organization?

    OpsBridge has good event correlation facilities and root-cause identification algorithms. This can reduce the number of alerts that an operator sees, potentially improving operator efficiency and reducing the "cost-per-alert".

    To achieve this though OpsBridge depends on accurate topology mapping, i.e. it needs to understand the dynamic relationships between items being monitored. Maintaining this can demand additional software.

    As owners of the Vertica database, MicroFocus can exploit this technology to improve the handling of the vast amounts of monitoring data that its enterprise customers generate.

    *Disclosure: My company has a business relationship with this vendor other than being a customer: I am a former pre-sales specialist covering the ITOM solution set in MicroFocus. I now own an IT monitoring business.
    Read full review (796 words)
    PeerSpot user
    Global Monitoring Systems Engineer at a financial services firm with 10,001+ employees
    Verified user of OpenText Operations Bridge
    Mar 29, 2023
    Product version discussed: 10.22
    Reliable, good monitoring, and useful integration capabilities

    Pros

    "It is stable. "

    Cons

    "I'm not aware of areas that need improvement. "

    What is our primary use case?

    We primarily use the solution for monitoring Linux and application workloads. 

    What is most valuable?

    The integration capabilities are very helpful. 

    It is stable and reliable. 

    *Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Read full review (242 words)