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OpenText AI Operations Management Reviews

Vendor: OpenText
3.9 out of 5
816 followers
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What is OpenText AI Operations Management?

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

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OpenText AI Operations Management is the #8 ranked solution in top Event Monitoring solutions, #12 ranked solution in top IT Operations Analytics solutions, and #29 ranked solution in top Cloud Monitoring Software. PeerSpot users give OpenText AI Operations Management an average rating of 7.8 out of 10. OpenText AI Operations Management is most commonly compared to Zabbix: OpenText AI Operations Management vs Zabbix. OpenText AI Operations Management is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.
Buyer's Guide
OpenText AI Operations Management
June 2025
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OpenText AI Operations Management mindshare

Product category:
Event Monitoring
As of June 2025, the mindshare of OpenText AI Operations Management in the Event Monitoring category stands at 6.3%, up from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring

PeerResearch reports based on OpenText AI Operations Management reviews

TypeTitleDate
CategoryEvent MonitoringJun 22, 2025Download
ProductReviews, tips, and advice from real usersJun 22, 2025Download
ComparisonOpenText AI Operations Management vs ServiceNow IT Operations ManagementJun 22, 2025Download
ComparisonOpenText AI Operations Management vs BMC TrueSight Operations ManagementJun 22, 2025Download
ComparisonOpenText AI Operations Management vs OpsRampJun 22, 2025Download
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Zabbix4.2N/A95%106 interviewsAdd to research
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Key learnings from peers

Valuable Features

OpenText AI Operations Management stands out for its seamless integration, event correlation, and a consolidated dashboard offering transparent infrastructure views. Users appreciate its automation for efficiency and resource reduction. The flexible dashboard and preloaded rules simplify monitoring. Cross-domain event handling, scalability, and a single pane of glass enhance performance insights. Users value hybrid compatibility, centralization of alerts, and analytics capabilities for improved up-times and root cause analysis. These features enable actionable insights across networks, applications, and services.
  • "I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."
  • "The most valuable aspect of Operations Bridge for us is its integration capabilities."
  • "This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

Room for Improvement

OpenText AI Operations Management requires enhancements in multiple areas, including scalability, licensing, deployment simplicity, and integration. Users find the visualizations outdated, the interface slow, and the setup complex. The platform is resource-intensive, pricing is high, and technical support is lacking. Improved automation and monitoring features and a transition away from Java and Flash are needed. Users also desire better dashboard aesthetics and more effective event correlation. Stability and reporting features require significant upgrades.
  • "The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."
  • "We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."
  • "The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

ROI

OpenText AI Operations Management shows varying ROI based on modules like Orchestration. It can achieve up to 90% ROI when certain functions are used. Some note a 30% time-saving, enhancing implementation efficiency and integration with OBM systems. Others are in a phase of maturity and haven't determined their return. Although precise calculations are uncommon, a positive impact is observed. Overall, user-friendly features contribute to a noticeable effectiveness.

Pricing

Enterprise buyers find OpenText AI Operations Management's pricing flexible but complex, with costs varying based on selected modules. While competitive for larger companies, smaller organizations might find it expensive. High initial setup costs depend on the partner, and additional payments for technical support may be required. Despite improvements, the licensing model is challenging, with potential overpaying for unused functionalities. Cost-effectiveness is noted in operation automation, though maintenance and support costs increase over time.
  • "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
  • "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
  • "The cost is very high."

Popular Use Cases

OpenText AI Operations Management is primarily utilized for monitoring hybrid infrastructures, integrating AWS, GCP, and on-premises environments. Organizations employ it to consolidate multiple monitoring tools and dashboards, centralize event management, and automate incident handling. Additionally, it facilitates server and application monitoring, integrates with service desks for ticket creation, and provides event correlation to reduce event volume, improving response times and assisting in identifying root causes efficiently.

Service and Support

OpenText AI Operations Management receives mixed responses on support and service. Some praised customer service as excellent, while others noted offshore technical support challenges. Response times vary; some cases resolved quickly, others slowly. Experience ranges from positive to inadequate, with dedicated support proving effective for some. Issues with unresolved cases and resource gaps were mentioned, while higher-level support improved experiences. Overall, users highlight the need for more skilled personnel and faster resolutions.

Deployment

The initial setup of OpenText AI Operations Management varied in complexity. Some found it straightforward with proper planning and architecture, while others encountered challenges due to network design and inadequate documentation. Integration with existing systems often increased complexity, requiring specialized skills. Deployments could take weeks or months, especially in greenfield implementations. Containerization improved deployment ease. Despite complexities, many appreciated the insights provided into infrastructure, though some wished for better administrative training resources.

Scalability

OpenText AI Operations Management handles scalability well, accommodating large deployments and user bases without significant issues. Users report it can manage extensive infrastructure and expand capabilities easily, though some find it requires configuration adjustments. While suitable for diverse environments, it involves manual work for mapping and configuration. It supports various data sources, evolving needs, and is capable of scaling with business growth. Some challenges exist with performance and event filtering, but it remains adaptable and efficient.

Stability

Users find OpenText AI Operations Management to be stable but acknowledge some issues. Earlier software versions had stability concerns, yet recent updates have improved this significantly. Stability is influenced by factors beyond the software itself, like environment changes or improper module integration. Several responses highlight that while stability can vary, many experience satisfactory performance. Frequent engagement with support and proper configurations enhance stability, addressing unexpected behaviors in complex setups. Users consistently recognize the software's maturity.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText AI Operations Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
11%
Non Profit
8%
Government
6%
Healthcare Company
5%
Media Company
5%
Insurance Company
4%
Real Estate/Law Firm
4%
University
3%
Construction Company
3%
Comms Service Provider
2%
Educational Organization
2%
Retailer
2%
Legal Firm
2%
Logistics Company
2%
Hospitality Company
2%
Performing Arts
2%
Energy/Utilities Company
2%
Transportation Company
2%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%

Compare OpenText AI Operations Management with alternative products

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Learn more about OpenText AI Operations Management

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?
  • Event Correlation: Integrates and correlates event data for improved incident response.
  • Centralized Alerts: Raises alerts efficiently to streamline IT operations.
  • Comprehensive Dashboard: Consolidates information for better visibility.
  • Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
  • Automation: Enhances operations with server automation and performance management.
What benefits do users find with OpenText AI Operations Management?
  • Operational Efficiency: Streamlines IT processes for quicker issue resolution.
  • Transparency: Offers robust reporting and data centralization for clarity.
  • Resource Management: Improves management of IT resources and service perspectives.
  • Scalability: Accommodates growth with flexible architecture.
  • Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText AI Operations Management was previously known as Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics.

OpenText AI Operations Management customers

GE Money Bank, Bank AlJazira, Tech Mahindra

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Product Categories

Product Categories
Event Monitoring
IT Operations Analytics
Cloud Monitoring Software

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OpenText AI Operations Management reviews

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PeerSpot user
Data Platforms Manager at a media company with 5,001-10,000 employees
Verified user of OpenText AI Operations Management
Mar 12, 2025
Automated ticket management streamlines processes and reduces manual intervention

Pros

"I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."

Cons

"The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing."

What is our primary use case?

We use OpenText Operations Bridge more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring tools. We use it to pull in all of the data from the different monitoring tools and correlate the data in OpenText Operations Bridge. It is integrated into SMAX so that, even if multiple systems are alerting for the same server event, it logs a single ticket into SMAX. We automate the process so that when the monitoring systems send a secondary event to indicate resolution, such as 'I am no longer alerting', it sends an auto-closure event to SMAX, eliminating human interaction in ticket management.

What is most valuable?

We use OpenText Operations Bridge to automate ticket management processes by integrating it into SMAX. This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed. This automation significantly reduces manual intervention in ticket handling. The tool's ability to pull in data from different monitoring systems and correlate the information is very valuable. Being able to handle a large number of alerts efficiently helps manage our processes better.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (560 words)
Ahmed Salman - PeerSpot user
Performance & Monitoring Supervisor at Saudi Telecom Company
Verified user of OpenText AI Operations Management
Nov 25, 2024
Powerful data integration, comprehensive automation, and hybrid compatibility

Pros

"The data lake is a very powerful feature within OpenText Operations Bridge."

Cons

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

What is our primary use case?

I have been working with OpenText Operations Bridge as a customer. It covers infrastructure monitoring, database monitoring, application monitoring, and other monitoring metrics directly for databases, OpenShift, and other platforms like Webex and IIS. Additionally, it offers server automation, which can support compliances, vulnerabilities, and various automation tools.

What is most valuable?

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. 

Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (455 words)
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Volodymyr Bondarchuk - PeerSpot user
Senior System Engineer at Novell
Verified user of OpenText AI Operations Management
Nov 20, 2024
Comprehensive monitoring system integration with valuable tools

Pros

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes. "

Cons

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

What is our primary use case?

I used this solution as an umbrella for many different types of monitoring systems. It provided various tools for application performance management models and also for user experience models, monitoring business processes, and many other activities.

How has it helped my organization?

It provided a comprehensive overview and good understanding of the state of business processes within the organization.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (374 words)
PUNEET SHADIJA - PeerSpot user
Vice President at Multi Commodity Exchange Of India
Verified user of OpenText AI Operations Management
Nov 22, 2024
Streamlined integrations with scope for enhanced reporting but needs better reporting

Pros

"The most valuable aspect of Operations Bridge for us is its integration capabilities."

Cons

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. "

What is our primary use case?

We are using NNMI, UCMDB, SMACS, and OBM. Operations Bridge is being used between Sfax and OBM to forward all the events to Smacks for ticket creation and SLA management. NNMI is used from an operations perspective to move forward with events.

What is most valuable?

The most valuable aspect of Operations Bridge for us is its integration capabilities. It acts as an integrating tool, and we primarily use it for that purpose rather than any other effort. Although we haven't yet leveraged its automation capabilities, when applied from an NNMI perspective, it hasn't worked as expected.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (435 words)
Volodymyr Bondarchuk - PeerSpot user
Senior System Engineer at Novell
Verified user of OpenText AI Operations Management
Dec 17, 2022
Has instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure

Pros

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

Cons

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

What is our primary use case?

My company uses Micro Focus Operations Bridge for APM, monitoring on-premise and cloud infrastructure, including other infrastructure components.

What is most valuable?

Micro Focus Operations Bridge is a good solution for my company. What's most valuable is that it's a universal system that lets you monitor infrastructure and application services and correlate and display data for IT and other businesses.

I also find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/ Integrator
Read full review (751 words)
PeerSpot user
Senior Analyst at a consumer goods company with 10,001+ employees
Verified user of OpenText AI Operations Management
Jul 1, 2022
Good log file monitoring, events correlation but is quite expensive

Pros

"The event correlation is the most valuable aspect of the solution. "

Cons

"The initial setup is a little bit complex. "

What is our primary use case?

We use this solution primarily to monitor servers, to do some log file monitoring, events correlation, and events duplication as well as dashboarding.

How has it helped my organization?

We have a bunch of critical servers and applications. We are able to monitor using this product to create a dashboard and have automatic alerts to notify the responsible team.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (546 words)
DC
Co-Founder at Nobius IT
Verified user of OpenText AI Operations Management
    Apr 3, 2021
    Good event correlation capabilities, promotes a self-service approach to monitoring

    Pros

    "OpsBridge has good event correlation facilities and root-cause identification algorithms."

    Cons

    "The solution is overall "heavy", requiring multiple servers, even without HA."

    What is our primary use case?

    Operations Bridge is designed primarily for large enterprises with highly complex monitoring and service quality demands. These may include legislative requirements.

    OpsBridge is a scalable, integrated solution to monitoring geo-diverse, very large infrastructures and applications on a worldwide scale.

    OpsBridge actually consists of a suite of products that are installed separately and integrated together under the "Operations Bridge" banner. The full list of products in the suite is here: https://docs.microfocus.com/it...

    SiteScope SiteScope: 2020.10 Express, Premium, and Ultimate
    Application Performance Management 9.51 Premium and Ultimate
    Business Process Monitor 9.53 Premium and Ultimate
    Cloud Optimizer 3.04 Premium and Ultimate
    Containerized Operations Bridge 2020.10 Premium and Ultimate
    Diagnostics 9.51 Premium and Ultimate
    Operations Agent 12.15 Premium and Ultimate
    Operations Bridge Manager 2020.10 Premium and Ultimate
    Operations Bridge Reporter 10.50 Premium and Ultimate
    Real User Monitor 9.52 Premium and Ultimate
    *Data Center Automation 2020.08 Ultimate
    Operations Bridge Analytics 3.05 Ultimate
    Operations Orchestration Operations Orchestration: 2020.08 Ultimate
    Universal Configuration Management Database Universal CMDB: 2019.11 Ultimate

    How has it helped my organization?

    OpsBridge has good event correlation facilities and root-cause identification algorithms. This can reduce the number of alerts that an operator sees, potentially improving operator efficiency and reducing the "cost-per-alert".

    To achieve this though OpsBridge depends on accurate topology mapping, i.e. it needs to understand the dynamic relationships between items being monitored. Maintaining this can demand additional software.

    As owners of the Vertica database, MicroFocus can exploit this technology to improve the handling of the vast amounts of monitoring data that its enterprise customers generate.

    *Disclosure: My company has a business relationship with this vendor other than being a customer: I am a former pre-sales specialist covering the ITOM solution set in MicroFocus. I now own an IT monitoring business.
    Read full review (796 words)
    PeerSpot user
    Global Monitoring Systems Engineer at a financial services firm with 10,001+ employees
    Verified user of OpenText AI Operations Management
    Mar 29, 2023
    Product version discussed: 10.22
    Reliable, good monitoring, and useful integration capabilities

    Pros

    "It is stable. "

    Cons

    "I'm not aware of areas that need improvement. "

    What is our primary use case?

    We primarily use the solution for monitoring Linux and application workloads. 

    What is most valuable?

    The integration capabilities are very helpful. 

    It is stable and reliable. 

    *Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Read full review (242 words)