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Moogsoft vs OpenText AI Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users report reduced incident resolution time, improved alert management, cost savings, faster troubleshooting, enhanced collaboration, and quicker root cause analyses.
Sentiment score
6.6
OpenText AI Operations Management improves implementation speed by 30%, offering potential 90% efficiency with specific integrations and procedures.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
 

Customer Service

Sentiment score
6.4
Moogsoft support is efficient for some, but others experience delays; improvements noted post-acquisition with still some room for better coverage.
Sentiment score
5.1
OpenText AI Operations customer service is praised, but technical support faces mixed reviews due to efficiency and expertise inconsistencies.
OpenText goes out to bring the right people to answer any inquiries I have.
 

Scalability Issues

Sentiment score
7.5
Moogsoft offers scalable cloud-based solutions with efficient device handling and flexible pricing, despite requiring coding for integrations.
Sentiment score
7.4
OpenText AI Operations Management excels in scalability and adaptability for managing complex infrastructures and varying data sources.
 

Stability Issues

Sentiment score
7.4
Moogsoft is reliable, stable, handles high loads efficiently, and requires minimal maintenance, with resolved earlier stability issues.
Sentiment score
6.9
OpenText AI Operations Management is stable and reliable, though improvements and better documentation are needed for some modules.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
 

Room For Improvement

Moogsoft needs better integration, analytical capabilities, user support, and improved dashboard features for enhanced incident management and automation.
OpenText AI Operations Management needs scalability, modern interface, better integration, improved automation, and streamlined licensing and support.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
Splunk is more business-friendly due to its prettier interface.
 

Setup Cost

Moogsoft offers flexible pricing with SaaS and on-premise options, though costs may vary based on usage and model.
OpenText AI Operations Management offers flexible pricing but can be complex and costly, requiring careful evaluation for smaller companies.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
 

Valuable Features

Moogsoft integrates with 50+ IT tools, enhancing incident management with AI-driven features for improved diagnostics and system uptime.
OpenText AI Operations offers integration, automation, centralized management, flexibility, scalability, and improved transparency for efficient alert handling.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
This automation significantly reduces manual intervention in ticket handling.
 

Categories and Ranking

Moogsoft
Ranking in IT Operations Analytics
6th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
IT Infrastructure Monitoring (20th), AIOps (7th)
OpenText AI Operations Mana...
Ranking in IT Operations Analytics
12th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
Event Monitoring (8th), Cloud Monitoring Software (29th)
 

Mindshare comparison

As of June 2025, in the IT Operations Analytics category, the mindshare of Moogsoft is 3.3%, down from 3.6% compared to the previous year. The mindshare of OpenText AI Operations Management is 1.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Siddharth_Jain - PeerSpot reviewer
Filters the noise and consolidating alerts into a single situation report
Moogsoft's integration options are somewhat limited. It primarily relies on webhooks and APIs for data input, meaning external systems must push data to Moogsoft; it cannot pull data independently. If I want to connect CloudWatch or Prometheus to Moogsoft, I have to write custom code on the Prometheus side to send data through Moogsoft’s APIs or webhooks. Other monitoring tools like Splunk and Dynatrace typically have agents that reside on the system, automatically collecting and sending data. This difference can create challenges for teams needing seamless integration. Although Moogsoft has developed some plugins, such as those for Grafana and Zabbix, that are ready to use, they don’t have comprehensive support for every tool. Splunk has developed an AI assistant that can answer your queries and everything else. Moogsoft lacks that. Dynatrace has this AI component that will identify things on its own. On the other end, Moogsoft, you must set up the workflow. You have to come and set up the cookbooks. ServiceNow also has good event correlation. Splunk is fantastic with the event correlation.
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
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Use our free recommendation engine to learn which IT Operations Analytics solutions are best for your needs.
858,435 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
8%
Comms Service Provider
5%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
11%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
We can improve Moogsoft by optimizing its noise feature, normalizing events, customizing deduplication rules, enhancing correlation accuracy, and improving incident response and automation. Introdu...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
 

Also Known As

No data available
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

RetailNext
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about Moogsoft vs. OpenText AI Operations Management and other solutions. Updated: June 2025.
858,435 professionals have used our research since 2012.