OpenText Content Management Reviews

Name: OpenText Content Management
Brand: OpenText
Rating: 3.9 (21 reviews)

3.9 out of 5

21 reviews
96% willing to recommend

What is OpenText Content Management?

Get the OpenText Content Management Buyer's Guide and find out what your peers are saying about OpenText Content Management, SharePoint, OpenText Documentum Content Management and more!

OpenText Content Management is the #3 ranked solution in top Enterprise Content Management solutions and #12 ranked solution in top Content Collaboration Platforms. PeerSpot users give OpenText Content Management an average rating of 7.8 out of 10. OpenText Content Management is most commonly compared to SharePoint: OpenText Content Management vs SharePoint. OpenText Content Management is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 14% of all views.

Buyer's Guide

OpenText Content Management

May 2025

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Featured OpenText Content Management reviews

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Bala Raju

Application Development Team Lead at Accenture

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Nagaraj Appavoo

Team lead at Air Products

We have integrated the solution with SAP, and users can access the document from SAP and OpenText Extended ECM. It simplifies our business because users can get into the document from multiple channels, making life easy. They don't have to search from the different systems because it unifies the integrated system. Right now, OpenText Extended ECM provides integration with multiple systems, like Salesforce, Microsoft, and SAP. Earlier, users had to log on to multiple systems and look for something, but now they can access everything from one place. OpenText Extended ECM has helped connect our content to our business processes. That is the advantage of using OpenText Extended ECM for SAP. They can see the business process metadata as attributes at the document level. An OpenText user can see the same information on OpenText, and an SAP user can see the document on the SAP side. They can access the document from multiple channels. This simplifies the process and makes everybody's life easier. OpenText Extended ECM has definitely helped to increase productivity in our organization. The integration capability with OpenText Extended ECM has a big range. You can integrate the solution with different products, which makes it robust. Overall, I rate OpenText Extended ECM a seven out of ten.

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OpenText Content Management mindshare

Product category:

As of July 2025, the mindshare of OpenText Content Management in the Enterprise Content Management category stands at 11.1%, up from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerResearch reports based on OpenText Content Management reviews

Type	Title	Date
Category	Enterprise Content Management	Jul 9, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 9, 2025	Download
Comparison	OpenText Content Management vs SharePoint	Jul 9, 2025	Download
Comparison	OpenText Content Management vs OpenText Documentum Content Management	Jul 9, 2025	Download
Comparison	OpenText Content Management vs IBM FileNet	Jul 9, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	16.4%	79%	160 interviews Add to research
OpenText Documentum Content Management	3.9	12.1%	83%	32 interviews Add to research

Valuable Features

OpenText Content Management's key aspects include document management, robust integration capabilities, security and permissions, metadata tagging, and advanced search functionalities. Users benefit from seamless integration with platforms like SAP and Microsoft, enabling access to content without switching applications. Features like workflow capabilities, customizable workspaces, and smart user interfaces enhance user experience. The platform's extensibility supports workflow building and integration with other systems, catering to diverse industry requirements and boosting team productivity.

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."
"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."
"The engineering document management system is one of the most valuable features."

Room for Improvement

OpenText Content Management needs better user interface improvements, compatibility with external tools, and enhanced performance stability. Users experience difficulties with incomplete documentation, limited automation, and integration capabilities. There are challenges during peak usage due to performance issues, and users also encounter problems with support responsiveness. Automation features and records management require advancement. Additional enhancements in SmartUI and analytics are necessary. Costs should be reevaluated, and communication alignment with pre-sales teams needs improvement.

"The response time is not effective, and the staff lacks adequate knowledge."
"The cost of the product could be improved."
"More out-of-the-box automation features should be added to OpenText Extended ECM."

ROI

Many see a return on investment from OpenText Content Management, finding value in its integration capabilities. It facilitates multitasking by using data across systems, enhancing productivity. While ROI metrics are often unclear, accounting teams typically understand its financial impact, generally considering it worth the cost. Consistent support to enterprise infrastructure helps exceed SLAs, contributing to a favorable investment return without performance issues. Users appreciate its functionality beyond simple storage, enhancing overall workflow efficiency.

Pricing

OpenText Content Management is considered expensive, with complex pricing and licensing, particularly for additional modules and integrations like Office 365. Customers often find the cost daunting, especially when presenting to leadership. Despite this, some organizations perceive value in consolidating siloed solutions under OpenText, potentially justifying its higher expense. Pricing can deter medium-sized businesses due to its aggressive structure. The total cost varies based on required capabilities, making detailed evaluation essential.

"The total cost of the product will vary on the capabilities required"
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

Popular Use Cases

Organizations primarily use OpenText Content Management for document management, information governance, records management, and workflow capabilities. It supports software development, ECM repository building, post-project document storage, retention management, and engineering document lifecycle. Companies in diverse industries utilize OpenText for content storage, retention, and reporting. Users implement it to enhance document controllers, integrate with other systems, and manage confidential documents, ensuring employees access necessary information efficiently without directly using SAP.

Service and Support

OpenText Content Management customer service and support often receive mixed feedback. Some find the support knowledgeable and responsive, while others experience delays and difficulty reaching the right expert. Tier-one support is frequently rated poorly, requiring escalation for effective aid. Many users report difficulties during platform changes, with response times varying widely. Typically rated around seven out of ten, some users engage vendors for better support experiences.

Deployment

OpenText Content Management's initial setup is often complex due to many interacting components and integration requirements. Expertise in infrastructure, networking, and security is essential. The process demands careful stakeholder engagement and can vary in duration, taking months or even years in stages depending on complexity and customizations. Some find the process straightforward, but detailed documentation is necessary. Challenges arise from missing information, yet deployment strategies focus on minimizing impact on users.

Scalability

OpenText Content Management exhibits high scalability both horizontally and vertically. Users report seamless addition of resources to enhance performance for numerous concurrent users. While scaling is widely praised, a lack of documentation can create challenges. Feedback indicates no significant difficulties with scaling, although there are rare instances where performance issues arise. OpenText Content Management supports extensive applications, effectively handling large user bases.

Stability

OpenText Content Management is recognized as a stable option, holding a leading position in the market. Users often rate its stability between eight and ten out of ten. Though generally reliable, some experience occasional issues with new releases. A few express concerns about performance under heavy load but acknowledge improvements with version updates. Many have used it for years without significant issues, appreciating its dependable operation. However, some suggest enhancements in the alerting system.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Content Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Energy/Utilities Company

Insurance Company

Construction Company

Real Estate/Law Firm

Retailer

University

Educational Organization

Healthcare Company

Non Profit

Comms Service Provider

Performing Arts

Wholesaler/Distributor

Legal Firm

Transportation Company

Hospitality Company

Media Company

Consumer Goods Company

Logistics Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Outsourcing Company

Marketing Services Firm

Compare OpenText Content Management with alternative products

Learn more about OpenText Content Management

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText Content Management was previously known as OpenText Content Suite Platform, OpenText Core Share.