Service and Support
One Identity Safeguard support is praised for technical expertise and responsiveness, though experiences vary. Many commend quick, efficient assistance, noting knowledgeable staff and valuable Premier Support. However, some users report slow responses and premium services' necessity during deployment. Regular support often handles issues effectively but isn't always timely for complex problems. Some customers express a need for more direct access to higher-level support. Overall, support quality is generally high, with room for improvement.
Deployment
Organizations experienced varied timelines for deploying One Identity Safeguard, from a few days to several months, depending on complexity and network issues. The setup was generally straightforward, aided by comprehensive documentation and training. Virtual appliance deployment was preferred for ease and instant recovery. Challenges included adjusting to new workflows, integrating with existing systems, and user training. Privileged users initially found the change mildly disruptive but adapted over time, enhancing organizational security.
Scalability
One Identity Safeguard is acknowledged as highly scalable, handling increased users and systems without performance issues. Users can add virtual appliances and resources effortlessly, catering to both medium and large enterprises. Its architecture allows expansion across hybrid and multi-cloud environments, with no major configuration needed. Although scaling may incur costs, it effectively accommodates growing numbers and diverse business roles, supporting expansion plans and maintaining stability even at large scales.
Stability
One Identity Safeguard is generally stable with minor outages rarely experienced by users. Some face challenges with failover processes and resource usage, particularly in non-LTS scenarios, though quick fixes often follow. It handles workloads effectively, with updates addressing potential issues. Users appreciate its high availability features, seamless failover, and consistent functionality in both virtual and physical setups. Occasional bugs and configuration requirements exist but generally do not impact overall system stability.
