What is our primary use case?
We have more than 1,000 servers or application servers, and we have several layers of teams. We have super admins, system admins, and operations staff, and we also have application vendors using the system. In such a large environment, it was really difficult for us to do identity management on a daily basis. We had new people joining the team, and we also had people leaving. We had to put in additional manpower to monitor these activities and comply with the regulations. That was the main reason we moved to automation with the One Identity solution. We are using their Privileged Account Management solution.
We have virtual appliances. We don't have physical ones.
How has it helped my organization?
We have several data centers located all over the globe. Previously, if someone needed access or certain permissions, we had to manually go to our Active Directory, identify the user, and give permission. We had to do that one by one. When we had hundreds of new joiners, it was a time-consuming activity. Sometimes, this activity would take more than two days. One Identity has made all this easier. Monitoring has become much easier, and I can invest the energy in other things instead of monitoring which user is doing what. It has become a one-console management for us.
For my team, it has reduced the task of monitoring who did what and using which ID by 80%. They only have to do 20% of the work than before.
We are using all of the access features. It is much easier for a new user to adopt this solution. It also works perfectly fine with a VPN.
What is most valuable?
All the features are promising, but we love the reporting feature because we can get each and every report. That's a major compliance requirement. Its reporting is really amazing, and it has made life a lot easier.
Its setup is quick. It is easy to set up and operate. It doesn't matter whether you have a deep IT background or not.
What needs improvement?
Cost-wise, it is a little bit expensive, which makes it difficult to get management approval. Its price should be reduced.
In terms of features, I'm completely satisfied with it. I am not expecting any more features. Its cost is the only issue. Everything else is okay.
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For how long have I used the solution?
We introduced this product in our organization in 2014.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is very scalable. We recently increased the number of licenses. Previously, we had a thousand servers, but now, the number has increased. The number of users has also increased. So, we upgraded our system.
We are using it mostly for privileged users, developers, and system administrators. In total, we have around 300 users. We have plans to increase its usage. We have some upcoming projects where we want to use it on a larger basis. We have plans to use it for DevOps users and third-party vendors, but it will take a little bit of time.
We have not integrated the solution with any other parts of the business, such as DevOps, RPA, or cloud targets. We are evolving day by day. We are upgrading our technology, and we have plans to do that in the future.
How are customer service and support?
We had premium support initially, but we don't require that now. We didn't encounter any critical issues. We are using their regular support. I would rate their support a nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were not using another solution previously. Privilege management was a really tough task before the One Identity solution.
How was the initial setup?
It was straightforward. Of course, when you are introducing a new product, you need to do a little bit of research, but the steps were very simple. You don't need much technical knowledge, and you don't need to go so deep to do the configuration. You can just have a look at the setup start guide. Anyone should be able to do it easily.
Our deployment took around six months because we did a few PoC. We also tested it in different system environments before bringing it to the production environment. Out of these six months, we spent almost two months doing the PoC with other products, and then for two months, we put it in the UAT environment or the test environment, and then we brought it into the production environment. So, overall, it took six months for the rollout.
The deployment wasn't disruptive for our privileged users because they were working with the old method while we were implementing it. So, there was no pause during the implementation. Once we completely rolled out One Identity, they started using it.
To start using the solution, you at least need knowledge of the policies and configurations available. You require a little bit of training because one change is going to impact thousands of users.
What about the implementation team?
When we did the deployment, we had a team of about 30 people. Now, we don't have a dedicated team for its maintenance. We have a team of about 15 people doing other activities and managing various technologies, including One Identity.
What was our ROI?
I have definitely seen an ROI. It is not necessarily in terms of cost. My work has reduced, and I'm able to focus the saved energy or time working on other technologies or implementing new things in other areas of my organization.
What's my experience with pricing, setup cost, and licensing?
Its subscription cost is too much, and sometimes, it is very difficult to pitch the solution to the management for cost approval. If the cost is reduced a little bit, it would be easier. If its cost was less, many other organizations that currently cannot afford it would be able to use this technology. I'm sure many organizations around the globe are having issues with identity management, and it is a very difficult task for IT to manage privileged accounts.
Which other solutions did I evaluate?
We did PoC to identify different solutions. We tried several solutions, but it didn't work out. We did a PoC with the One Identity solution, and it was easy to manage because it helped us to meet all the compliance requirements and do other things. That's why we went with this solution.
What other advice do I have?
I would recommend it if you are looking for a privilege management or identity management solution. If you are having challenges with reporting and compliance, it will certainly be helpful because you will get a lot of details for auditing and monitoring purposes.
I would rate it a nine out of ten. It is an amazing product, but its cost needs improvement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.