We performed a comparison between ABBYY Vantage and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of ABBYY FlexiCapture is the accuracy of the general extractions."
"The handwriting recognition is very good, as it can recognize handwriting done with pen and paper with at least 70% accuracy."
"The initial setup is not difficult. The vendor provides technical documents to assist with deployment."
"The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable."
"I like that it has the capability of processing a high volume of documents with great accuracy."
"ABBYY Vantage has reduced our data because it can classify and extract information from documents."
"ABBYY Vantage has been designed as a user-friendly solution, making the setup process require only a couple of days."
"It saves us a lot of manual work."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Provides good automation features."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The deployment of NICE Robotic Automation is easy."
"ABBYY's support model could be improved because we get some complaints from customers regarding the amount of time it takes and the kind of responses we get. They also need to improve their professional services team and train them to support customers better during custom implementations."
"Quite complex, particularly for those who are not tech savvy."
"It would be good if the product provided an AI-based prebuilt model that predicts and gives output."
"ABBYY Vantage is mainly available on the public cloud but for clients that use a private cloud, it is complicated to set up the solution."
"Not a ten because sometimes some documents have handwritten data. If this improved, I would rate it a ten out of ten."
"Their tutorials are not enough. They can improve the tutorials and maybe add more examples in their tutorials. Currently, if you want to learn ABBYY technology, it is very difficult. There are just a few resources, such as YouTube channels and blogs. There are not many resources for learning ABBYY."
"There is an area of improvement. For example, when we read the data from the OCR, the accuracy is not good."
"They can have more advanced workflows. They can have some custom status in their workflow. It was there, but they can introduce more cases such as triggering an email or interacting with other systems with APIs. They can be included as stages in their workflow rather than doing it all by scripting."
"There are a few areas for improvement in the installation phase"
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There is a need for NICE robotics to be more user-friendly."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
ABBYY Vantage is ranked 7th in Robotic Process Automation (RPA) with 46 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. ABBYY Vantage is rated 8.0, while NICE Robotic Automation is rated 7.6. The top reviewer of ABBYY Vantage writes "Genius-level AI with very easy setup and implementation processes". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". ABBYY Vantage is most compared with UiPath Document Understanding, UiPath, Microsoft Power Automate, HyperScience and OpenText Intelligent Capture, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our ABBYY Vantage vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors and best Robotic Process Automation (RPA) vendors.
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