NICE Robotic Automation vs Tungsten TotalAgility comparison

NICE and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #34, while Tungsten Automation is ranked #20 with an average rating of 8.0. NICE holds a 1.0% mindshare in RPA, compared to Tungsten Automation’s 0.9% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 90% of Tungsten Automation users who would recommend it.

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

786 Views
747 Comparison Views

62% willing to recommend

Tungsten TotalAgility

Read 23 Tungsten TotalAgility reviews

2,162 Views
778 Comparison Views

90% willing to recommend

NICE Robotic Automation

Tungsten TotalAgility

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NICE Robotic Automation and Tungsten TotalAgility based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed NICE Robotic Automation vs. Tungsten TotalAgility Report (Updated: December 2025).

Buyer's Guide

NICE Robotic Automation vs. Tungsten TotalAgility

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

34th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Tungsten TotalAgility

Ranking in Robotic Process Automation (RPA)

20th

Average Rating

8.2

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (5th), Business Orchestration and Automation Technologies (25th)

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. The mindshare of Tungsten TotalAgility is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Tungsten TotalAgility	0.9%
NICE Robotic Automation	1.0%
Other	98.1%

Robotic Process Automation (RPA)

Featured Reviews

Harish G V

Senior RPA Developer at a tech vendor with 1,001-5,000 employees

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Ross Macadam

Director at iicon ltd

Has faced challenges adapting to evolving capture methods and competitive integrations

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The deployment of NICE Robotic Automation is easy."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"Provides good automation features."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

"One feature I like is that it makes the matrix easy for an unstructured document."

"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."

"Kofax TotalAgility is stable."

"The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR."

"Great with recognition providing a high level of confidence."

"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."

"The tool is low code which saves you from a developer."

More Tungsten TotalAgility pros

Cons

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"There is a need for NICE robotics to be more user-friendly."

"There are a few areas for improvement in the installation phase"

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"Sometimes there isn't enough accuracy when it comes to extracts."

"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."

"Kofax needs to improve the low-code or citizen developers."

"There needs to be more accessible certification and better pricing."

"The Transformation Designer of KTA can be made better."

"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"It is slightly more expensive than other tools."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"Kofax TotalAgility is very expensive."

"The price of this solution is less than some of the competition."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

14%

Computer Software Company

11%

Recreational Facilities/Services Company

Financial Services Firm

18%

Computer Software Company

10%

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	13

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Kofax TotalAgility?

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.

See all answers

What needs improvement with Kofax TotalAgility?

See all answers

What is your primary use case for Kofax TotalAgility?

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...

See all answers

Comparisons

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Compared 17% of the time

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Pega Robotic Process Automation vs NICE Robotic Automation

Compared 8% of the time

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Compared 8% of the time

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Compared 18% of the time

ABBYY Vantage vs Tungsten TotalAgility

Compared 10% of the time

OpenText Capture vs Tungsten TotalAgility

Compared 9% of the time

UiPath Platform vs Tungsten TotalAgility

Compared 8% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

NICE Robotic Automation

January 2026

Download NICE Robotic Automation product report

Buyer's Guide

Tungsten TotalAgility

January 2026

Download Tungsten TotalAgility product report

Also Known As

No data available

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Overview

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

Tungsten Automation

Sample Customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

NICE Robotic Automation vs. Tungsten TotalAgility

December 2025

Free Report: NICE Robotic Automation vs. Tungsten TotalAgility

Find out what your peers are saying about NICE Robotic Automation vs. Tungsten TotalAgility and other solutions. Updated: December 2025.

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