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NICE Robotic Automation vs OpenText Operations Orchestration comparison

NICE and OpenText are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #34, while OpenText is ranked #21 with an average rating of 8.5. NICE holds a 1.0% mindshare in RPA, compared to OpenText’s 0.5% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.
NICE Robotic Automation
Read 7 NICE Robotic Automation reviews
  • 786 Views
  • 747 Comparison Views
62% willing to recommend
OpenText Operations Orchest...
Read 26 OpenText Operations Orchestration reviews
  • 1,319 Views
  • 303 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

OpenText Operations Orchestration and NICE Robotic Automation compete in the automation sector. NICE Robotic Automation holds a competitive advantage due to its powerful features and efficiency in handling complex tasks.

Features:OpenText Operations Orchestration offers robust integration capabilities, efficiency in automating IT processes, and is noted for its mature market presence. NICE Robotic Automation provides scalable solutions for high-volume tasks, features comprehensive analytics, and excels in complex business scenarios.

Room for Improvement:OpenText Operations Orchestration could enhance its user interface to be more intuitive, expand its flexibility in customization, and improve overall user experience for non-IT professionals. NICE Robotic Automation might benefit from improving its initial learning curve, enhancing API capabilities, and offering more out-of-the-box integration features.

Ease of Deployment and Customer Service:OpenText Operations Orchestration supports smooth IT-focused deployment with extensive support. NICE Robotic Automation provides a more straightforward installation process tailored for business operations, backed by responsive customer service.

Pricing and ROI:OpenText Operations Orchestration provides competitive pricing, delivering good ROI in IT environments. NICE Robotic Automation requires a higher initial investment but offers significant long-term ROI through efficiencies in complex, high-volume tasks.

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To learn more, read our detailed NICE Robotic Automation vs. OpenText Operations Orchestration Report (Updated: December 2025).
Buyer's Guide
NICE Robotic Automation vs. OpenText Operations Orchestration
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
 

Customer Service

Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
 

Scalability Issues

Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
 

Stability Issues

Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
 

Room For Improvement

NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
 

Setup Cost

NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
 

Valuable Features

NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
 

Categories and Ranking

NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
34th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Robotic Process Automation (RPA)
21st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Process Automation (24th)
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
OpenText Operations Orchestration0.5%
NICE Robotic Automation1.0%
Other98.5%
Robotic Process Automation (RPA)
 

Featured Reviews

Harish G V - PeerSpot reviewer
Harish G V
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Ahmed Salman - PeerSpot reviewer
Ahmed Salman
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
Read full review
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
14%
Computer Software Company
11%
Recreational Facilities/Services Company
8%
Financial Services Firm
20%
Manufacturing Company
10%
Healthcare Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

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Earn 20 points
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
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What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
See all answers
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
See all answers
 

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Product Reports

Buyer's Guide
NICE Robotic Automation
January 2026
NICE Robotic Automation reportDownload NICE Robotic Automation product report
Buyer's Guide
OpenText Operations Orchestration
January 2026
OpenText Operations Orchestration reportDownload OpenText Operations Orchestration product report
 

Also Known As

No data available
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

  • Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
  • Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
  • Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
  • Expose REST APIs to programmatically invoke orchestration from any external source.
  • Automate difficult interfaces with RPA robots that mimic screen based human actions.
  • Follow business and operational metrics to understand the value and the health of your orchestration environment.
  • Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText
 

Sample Customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Buyer's Guide
NICE Robotic Automation vs. OpenText Operations Orchestration
December 2025
Free Report: NICE Robotic Automation vs. OpenText Operations Orchestration
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