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Moogsoft vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.2
Users report reduced incident resolution time, improved alert management, cost savings, faster troubleshooting, enhanced collaboration, and quicker root cause analyses.
Sentiment score
6.1
New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
L1 Analyst at HCLTech
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
5.8
Moogsoft support improved post-Dell acquisition, though response times and admin features need enhancement, and time zone issues persist.
Sentiment score
7.3
New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
7.0
Moogsoft offers scalable, cloud-hosted services praised for managing large user bases, with room for improved user-friendly features.
Sentiment score
7.6
New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.3
Moogsoft offers stable performance, managing high-loads effectively with minimal issues, though occasional bugs are quickly addressed.
Sentiment score
7.9
New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
L1 Analyst at HCLTech
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Moogsoft users want better API integration, predictive analytics, dashboards, multi-cloud support, and enhanced AI-driven IT operations features.
Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
L1 Analyst at HCLTech
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
CTO at a tech services company with 10,001+ employees
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Moogsoft's AI ops solution is affordable and flexible, offering competitive pricing with various licensing options compared to competitors.
New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
CTO at a tech services company with 10,001+ employees
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

Moogsoft enhances IT operations using AI for noise reduction, event correlation, and improved incident response with collaborative alert management.
New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
L1 Analyst at HCLTech
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
CTO at a tech services company with 10,001+ employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

Moogsoft
Ranking in IT Infrastructure Monitoring
38th
Ranking in IT Operations Analytics
6th
Ranking in AIOps
18th
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
No ranking in other categories
New Relic
Ranking in IT Infrastructure Monitoring
9th
Ranking in IT Operations Analytics
3rd
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd)
 

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of Moogsoft is 0.9%, up from 0.9% compared to the previous year. The mindshare of New Relic is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.5%
Moogsoft0.9%
Other96.6%
IT Infrastructure Monitoring
 

Featured Reviews

MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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908,834 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
9%
Outsourcing Company
7%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise13
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
What is your primary use case for Moogsoft?
We implement Moogsoft for our own consumption as well as we are implementation partners in some cases where our clients have a need for an observability solution.We work with most of the large ente...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

RetailNext
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Moogsoft vs. New Relic and other solutions. Updated: July 2026.
908,834 professionals have used our research since 2012.