

Moogsoft and New Relic compete in the IT operations and monitoring arena. New Relic is perceived as having an upper hand due to its comprehensive feature set and value perception, whereas Moogsoft is considered for its pricing efficiency and customer support.
Features: Moogsoft offers significant incident detection capabilities, automated workflows, and proactive anomaly detection. New Relic provides comprehensive application performance monitoring, a detailed set of analytics tools, and an efficient alerting system.
Room for Improvement: Moogsoft could enhance its cloud functionalities and update frequency. Moreover, expanding its integration options can improve existing capabilities. New Relic may benefit from simplifying pricing, easing deployment complexities, and optimizing resource consumption to address cost concerns.
Ease of Deployment and Customer Service: Moogsoft presents straightforward deployment with user-friendly support aimed at simplicity. New Relic's deployment is more complex yet supported by an extensive help ecosystem, providing depth in customer assistance.
Pricing and ROI: Moogsoft offers a cost-effective model with a compelling ROI due to operational efficiencies and simple licensing. New Relic, while more expensive, justifies its cost through thorough monitoring and analytics, promising enhanced problem-solving efficiency. Moogsoft caters to budget-focused users, and New Relic demonstrates ROI through detailed performance insights.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
New Relic can get pricey for larger organizations.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The best features in New Relic include its numerous API integrations and a good source of support.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.


| Product | Market Share (%) | 
|---|---|
| New Relic | 3.9% | 
| Moogsoft | 0.9% | 
| Other | 95.2% | 


| Company Size | Count | 
|---|---|
| Small Business | 5 | 
| Midsize Enterprise | 4 | 
| Large Enterprise | 11 | 
| Company Size | Count | 
|---|---|
| Small Business | 65 | 
| Midsize Enterprise | 50 | 
| Large Enterprise | 61 | 










Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.
With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.
Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.
Some of Moogsoft’s top features and benefits include:
Reviews from Real Users
Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.
Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.
This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.
The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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