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Moogsoft vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users report reduced incident resolution time, improved alert management, cost savings, faster troubleshooting, enhanced collaboration, and quicker root cause analyses.
Sentiment score
7.4
SolarWinds NPM quickly proves cost-effective by enhancing network visibility, reducing support costs, and optimizing resource use for profitability.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
 

Customer Service

Sentiment score
6.4
Moogsoft support is efficient for some, but others experience delays; improvements noted post-acquisition with still some room for better coverage.
Sentiment score
6.9
SolarWinds NPM's service is knowledgeable but response times vary, with some customers finding direct support unsatisfactory.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
 

Scalability Issues

Sentiment score
7.5
Moogsoft offers scalable cloud-based solutions with efficient device handling and flexible pricing, despite requiring coding for integrations.
Sentiment score
6.9
SolarWinds NPM is scalable, integrates globally, but managing resources and licensing is essential for effective performance and expansion.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
 

Stability Issues

Sentiment score
7.4
Moogsoft is reliable, stable, handles high loads efficiently, and requires minimal maintenance, with resolved earlier stability issues.
Sentiment score
7.5
Proper configuration and adherence to documentation ensure SolarWinds NPM's stability, though upgrades occasionally cause issues requiring support.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
The NPM product is stable, particularly when used for simple network monitoring.
 

Room For Improvement

Moogsoft needs better integration, analytical capabilities, user support, and improved dashboard features for enhanced incident management and automation.
SolarWinds NPM needs UI enhancements, better integration, responsive support, and more flexibility for improved efficiency and customer satisfaction.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
 

Setup Cost

Moogsoft offers flexible pricing with SaaS and on-premise options, though costs may vary based on usage and model.
SolarWinds NPM offers scalable, valuable monitoring solutions with flexible pricing, starting from $2,000, based on deployment size and modules.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
 

Valuable Features

Moogsoft integrates with 50+ IT tools, enhancing incident management with AI-driven features for improved diagnostics and system uptime.
SolarWinds NPM provides comprehensive network management with customization, scalability, and real-time monitoring to enhance performance and integration.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
It provides a detailed overview of the network, which is valuable.
The most valuable feature for us is the database performance analyzer, which we use a lot.
 

Categories and Ranking

Moogsoft
Ranking in IT Infrastructure Monitoring
20th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
IT Operations Analytics (6th), AIOps (7th)
SolarWinds NPM
Ranking in IT Infrastructure Monitoring
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (3rd), Cloud Monitoring Software (6th)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Moogsoft is 1.0%, down from 1.4% compared to the previous year. The mindshare of SolarWinds NPM is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
Provides strong event correlation features, but its initial setup should be made easier
The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.
Masud Alam - PeerSpot reviewer
Offers alerting service to trigger alerts and easy to manage
For end-user performance monitoring, we like features such as availability of our all devices and device/interface monitoring. We have also used NCM (Network Configuration Manager) for our network. We use the alerting service to trigger alerts based on specific thresholds, like CPU or memory utilization exceeding a certain percentage. There are AI network initiatives in SolarWinds NPM for some lengthy issues. For example, it shows availability reports. But for bandwidth monitoring, it's not very clear how much bandwidth is being consumed. SolarWinds provide real-time bandwidth monitoring. It is not difficult to manage the network with SolarWinds. We have one customer with a satellite location. If we have a large network with, let's say, 43,000 elements, and our current SolarWinds license supports only 30,000, we would need to create another polling engine to accommodate the additional 13,000 elements. It's limited to the polling engine, so we can only support 30,000 elements per engine. So it's only for 30,000, but we have at least 40,000 elements in our network.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
7%
Healthcare Company
5%
Educational Organization
38%
Computer Software Company
8%
Manufacturing Company
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Comparisons

 

Also Known As

No data available
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

RetailNext
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about Moogsoft vs. SolarWinds NPM and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.