Buyer's Guide
Cloud Access Security Brokers (CASB)
November 2022
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Nikolay Dimitrov - PeerSpot reviewer
Cyber Security Engineer at C-Serv
Real User
Top 5
Terrible technical support, and has latency and performance issues
Pros and Cons
  • "As it is based on AWS, it is not a problem."
  • "When using the Forcepoint CASB, and you are a remote worker, basically not in the office, you have to have an agent on your computer, a Forcepoint agent. However, with many other CASB solutions, they can integrate with MDM."

What is most valuable?

We work on CASB solutions to protect Salesforce and ServiceNow applications and app-based applications for the CASB solution - basically, for the technical applications.

What needs improvement?

We are not happy with the solution.

If you look at this kind of CASB solution or Palo Alto in-line solution, these solutions are integrated into the Secure Web Gateway or firewalls. Basically, the firewall with Palo Alto, or the secure gateway with Zscaler, the code-based secure gateway, it's also the CASB solution. 

With Forcepoint, the secure gateways are separate from the CASB. So basically, this is one thing that is really impactful, that the Secure Web Gateways and the CASB solution are not one and the same basically. And in many cases, the secure gateways can take the user traffic and send it to the CASB, however, this ups the latency, basically. The Forcepoint CASB and the Forcepoint Secure Web Gateway should be under the same roof.

We've had latency and performance issues. 

When using the Forcepoint CASB, and you are a remote worker, basically not in the office, you have to have an agent on your computer, a Forcepoint agent. However, with many other CASB solutions, they can integrate with MDM. If the device is in there in the MDM, there's no need for another agent to be installed on the computer.

For how long have I used the solution?

I've been using the solution for a year and a half.

What do I think about the stability of the solution?

Due to the fact that the traffic has to be sent to the CASB solution from the secured gateways, there are latency and performance issues.

What do I think about the scalability of the solution?

As it is based on AWS, it is not a problem. When it's a core solution, it will auto-scale. 

We have to actually migrate to Microsoft. At the moment, almost no one is on it. 

Previously about 1,000 users were on it.

How are customer service and support?

Forcepoint technical support was not very good. It was some of the worst support I ever have dealt with.

Basically, they either didn't have the knowledge or behaved really badly. Many times when I started working with engineers, they tried to convince me that it was a configuration issue. When I'd ask them, "Show me where is the configuration issue, I'm giving you access?" They'll say "Oh, don't talk like that. If you want to find another engineer." However, when someone tells you it's a configuration issue, the most logical thing to do is show them the configuration and they should show you where the issue is. Yet, when they see that I'm not backing down and trying to physically show it's not a configuration issue, they become aggressive. 

Also not with CASB, however, with Secure Gateway, when you use the cloud, the cloud solution picks up some issues for that cell traffic, and they tried to convince me it was a configuration issue for two months. After two months, I found on my traffic a bug, and they said, "No, another customer has this bug." So they were not admitting to issues for two months even though they knew about it. In general, my experience is really off with support.

Which solution did I use previously and why did I switch?

We have completely migrated to Microsoft Cloud security.

How was the initial setup?

I did not handle the initial setup. It was implemented before my time at the company.

What's my experience with pricing, setup cost, and licensing?

The solution is a medium-expensive product. Basically, it's not the most expensive, however, it's not the cheapest. It's medium, let's say. Palo Alto is a little bit more expensive, yet a much better product. For example, Zscaler is a little bit more expensive. Zscaler enforces the CASB policies at the same place, as the Secure Web Gateway forces them. 

What other advice do I have?

I was a customer of Forcepoint.

I don't know if they offer CASB appliances, or if they just use a cloud-based solution.

I'd advise users to find a different solution. 

I'd rate the solution three out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Cloud Access Security Brokers (CASB)
November 2022
Get our free report covering Cisco, Zscaler, Netskope, and other competitors of Microsoft Defender for Cloud Apps. Updated: November 2022.
657,849 professionals have used our research since 2012.