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Kaseya Vorex vs SysAid comparison

Kaseya and SysAid are both solutions in the Help Desk Software category. Kaseya is ranked #48, while SysAid is ranked #19 with an average rating of 8.5. Kaseya holds a 0.1% mindshare in HDS, compared to SysAid’s 0.7% mindshare. Additionally, 90% of SysAid users are willing to recommend the solution.
Kaseya Vorex
Read 1 Kaseya Vorex review
  • 71 Views
  • 35 Comparison Views
0% willing to recommend
SysAid
Read 10 SysAid reviews
  • 423 Views
  • 223 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Kaseya Vorex and SysAid based on real PeerSpot user reviews.

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To learn more, read our detailed Help Desk Software Report (Updated: April 2025).
Buyer's Guide
Help Desk Software
April 2025
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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya Vorex
Ranking in Help Desk Software
48th
Average Rating
0.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SysAid
Ranking in Help Desk Software
19th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
10
Ranking in other categories
IT Service Management (ITSM) (18th)
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Kaseya Vorex is 0.1%, up from 0.1% compared to the previous year. The mindshare of SysAid is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

reviewer2338638 - PeerSpot reviewer
Generates comprehensive system status updates for trend analysis, but the customization features need enhancement
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential reports on resource utilization. Additionally, the platform generates comprehensive status updates on open tickets and allows for trend analysis. The product does not provide automation features. We have to integrate third-party tools for automatic ticketing. Its reporting capabilities could be enhanced as well. I rate it a six out of ten.
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Todd Blake - PeerSpot reviewer
A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team
SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform's most valuable feature is the ability to produce daily summary reports."
"It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it."
"The solution can scale."
"The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."
"The simplicity of the solution is excellent."
"SysAid is more user-friendly, and its configuration is easier than other tools."
"The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."
"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."
"I would say the overall flexibility of the product is its most valuable feature."
More SysAid pros
 

Cons

"Kaseya Vorex's customization features could be better."
"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."
"Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help."
"We would like them to approve the security functionalities, e.g., management security features."
"There is a learning curve for the users."
"SysAid has fewer AI features compared to other tools."
"So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be."
"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."
"Currently, SysAid does not have a mobile application."
More SysAid cons
 

Pricing and Cost Advice

Information not available
"The pricing of SysAid is less than its competitors."
"We saw our investment back at the end of year one."
"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
"SysAid is a good solution, especially from a pricing perspective."
"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."
"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
13%
Retailer
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya Vorex?
The platform's most valuable feature is the ability to produce daily summary reports.
See all answers
What needs improvement with Kaseya Vorex?
Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.
See all answers
What advice do you have for others considering Kaseya Vorex?
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...
See all answers
What do you like most about SysAid?
SysAid is more user-friendly, and its configuration is easier than other tools.
See all answers
What is your experience regarding pricing and costs for SysAid?
Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.
See all answers
What needs improvement with SysAid?
With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.
See all answers
 

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Product Reports

Buyer's Guide
Help Desk Software
April 2025
Kaseya Vorex reportDownload Kaseya Vorex product report
Buyer's Guide
SysAid
April 2025
SysAid reportDownload SysAid product report
 

Overview

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

SysAid
 

Sample Customers

CROWD, GetApp, Capterra, Software Advice
Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Buyer's Guide
Help Desk Software
April 2025
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