Kaseya Vorex vs Spiceworks comparison

Kaseya and Spiceworks are both solutions in the Help Desk Software category. Kaseya is ranked #47, while Spiceworks is ranked #15 with an average rating of 8.5. Kaseya holds a 0.1% mindshare in HDS, compared to Spiceworks’s 1.6% mindshare. Additionally, 50% of Kaseya users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

Kaseya Vorex

Read 2 Kaseya Vorex reviews

111 Views
111 Comparison Views

50% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,142 Views
835 Comparison Views

86% willing to recommend

Kaseya Vorex

Spiceworks

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kaseya Vorex and Spiceworks based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya Vorex

Ranking in Help Desk Software

47th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Spiceworks

Ranking in Help Desk Software

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Infrastructure Monitoring (47th)

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Kaseya Vorex is 0.1%, up from 0.1% compared to the previous year. The mindshare of Spiceworks is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

"The platform's most valuable feature is the ability to produce daily summary reports."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"Spiceworks is generic and free."

"The solution is easy to use and easy to manage."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The most valuable features are the inventory and personalization."

"Tickets by e-mail, with actions by hastag."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"It's easy to understand."

More Spiceworks pros

Cons

"Kaseya Vorex's customization features could be better."

"I am unable to provide suggestions for improvement at this moment."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"The GUI must be improved."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

No data available

University

14%

Computer Software Company

12%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

See all answers

What needs improvement with Kaseya Vorex?

Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.

See all answers

What advice do you have for others considering Kaseya Vorex?

The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...

See all answers

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

No data available

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Zabbix vs Spiceworks

Compared 26% of the time

Lansweeper vs Spiceworks

Compared 20% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

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Product Reports

Buyer's Guide

Help Desk Software

August 2025

Download Kaseya Vorex product report

Buyer's Guide

Spiceworks

July 2025

Download Spiceworks product report

Overview

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

CROWD, GetApp, Capterra, Software Advice

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.