Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees
Feb 6, 2022
I feel the strongest feature of Jira is its workflow engine. It helps us automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.
It is very configurable, and we can do whatever we want. Jira dashboards are also good, and we use them extensively. We also use the tracking mechanism extensively.
In terms of product management, Jira increases productivity and visibility into the product. Those are the top benefits this tool provides to the team. Also, it's accessible to the executives and whoever wants to sign on to Jira to see what's going on.
Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees
Feb 6, 2022
In the way it is deployed, I think Jira is too dependent on the third-party applications that are available in its marketplace. If we could get some of the basic functionalities which are offered by these third-party applications, that would be ideal because each time we need a new functionality, we have to purchase a new plugin as an add-on.
There should be a way to look for specific comments. When we have thousands of comments on a Jira ticket, there is no way to look at the comments of a specific type. In the comments, if there is a way to put a tag, it would be helpful. For example, when there are a lot of lengthy discussions happening on a particular ticket, there could be a conclusion tag or something like that to indicate a conclusion. It would help in sorting the comments based on a certain category, such as conclusion.
Reporting is something Jira could work on. The reporting capabilities should have the same flexibility we see in Excel, including the ability to manipulate data and create graphs. They need to have that, so we don't need to export to a spreadsheet.
I would like our clients' IT group to be able to have oversight without setting up agents. We're managing tickets, and I'd like their IT group to see everything we're doing without having to set them up as agents. There should be a better way of managing their users. I've got such requests, but Jira is expensive, and it is difficult to pay an agent fee for somebody else to view these tickets. Currently, the only way in which I can do that is by setting a user up as an agent, and it becomes cost-prohibitive. They need to do a better job on ticket viewers.
Nowadays, many organizations are moving toward the Objectives and Key Results (OKR) framework, and this is something that Jira should be able to accommodate.
When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect.
