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Jira pros and cons

Vendor: Atlassian

4.1 out of 5

281 reviews
91% willing to recommend

Pros & Cons summary

Jira is user-friendly for non-IT users, ideal for teams with varied expertise. It integrates with Atlassian and third-party tools, supporting Agile methodologies. Jira allows customization of workflows for effective task tracking. However, documentation can be cumbersome, performance issues arise in large enterprises, and customization demands plugins. Integration with tools like Git is limited, and migration tasks are time-consuming. Despite these, Jira offers excellent reporting for progress tracking.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Jira is user-friendly, easy to set up, and maintain for non-IT users, making it a great choice for teams of varied technical expertise.

Jira provides a powerful integration with Atlassian and third-party tools, enhancing its functionality in supporting Agile methodologies like Scrum and Kanban.

Jira's flexibility allows for extensive customization of workflows, making it adaptable to various project management needs and enabling effective tracking of tasks.

Jira enhances team collaboration and communication by offering robust features for traceability, project management, and automated notifications.

Jira offers excellent reporting capabilities, which help track progress and identify efficiencies within projects, supporting agile processes and enhancing productivity.

CONS

Jira's documentation, especially concerning workflow and reporting features, is seen to be lacking and cumbersome for some users.

The level of performance, particularly in a large enterprise setting, is insufficient and could be prone to slowdowns or downtimes.

Customization within Jira is complex and not always intuitive, demanding additional plugins or external solutions for specific needs.

The integration capabilities, especially with popular tools like Git or CI/CD platforms, are limited and require third-party applications for more comprehensive solutions.

Migration and modification tasks in Jira are time-consuming, with insufficient native support for seamless automation between various environments.

Jira Pros review quotes

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

Straightforward system that gets the job done.

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Director of IT at a tech company with 51-200 employees

Jun 28, 2012

Jira has been designed with a focus on task achievement, is instantly usable, and is flexible to work with.

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Developer at a tech company with 51-200 employees

Jul 15, 2012

Having used JIRA for the last 2 years, I can definitely say that having this tool with you is a big plus when it comes to project management.

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Tech Support Staff at a tech company with 51-200 employees

Jul 20, 2012

Jira is one of the best bug tracking, issue tracking and project management tools available in the market.

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Senior Manager of QA at a tech company with 51-200 employees

Sep 16, 2012

The pricing is also excellent and they offer flexible subscription plans.

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Senior Manager of QA at a healthcare company with 501-1,000 employees

Aug 15, 2015

User friendly, easy to set up and maintain.

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Manager of Infrastructure at a manufacturing company with 51-200 employees

May 5, 2013

Excellent documentation and support.

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Product Development Manager at a comms service provider with 1,001-5,000 employees

Aug 19, 2014

I recommend JIRA Agile to anyone looking for a mature, easy to use and customizable issue tracking system, especially in the context of large, geographically distributed teams.

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CEO at a healthcare company with 51-200 employees

Dec 25, 2016

Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.

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Consultant at a consultancy with 51-200 employees

Aug 20, 2014

JIRA has been very simple to use, no issues.

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Jira Cons review quotes

Sales at a tech vendor with 51-200 employees

Jun 22, 2012

This may not satisfy complex enterprise requirements that need a customizable platform.

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Director of IT at a tech company with 51-200 employees

Jun 28, 2012

At first, the documentation is typically light on needed information, is buggy, or is a little old.

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Developer at a tech company with 51-200 employees

Jul 15, 2012

The inbuilt search functionality is quite buggy and lacks even the basic features.

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Free Report: Jira Reviews and More

Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

886,077 professionals have used our research since 2012.

Tech Support Staff at a tech company with 51-200 employees

Jul 20, 2012

Jira is not a highly customizable platform, all you can do is use various plugins and widget to fulfill your needs and if you need more than that, then you might have to look for other project management tools.

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Senior Manager of QA at a tech company with 51-200 employees

Sep 16, 2012

The workflow and layout can be confusing and takes a while to get used to.

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Senior Manager of QA at a healthcare company with 501-1,000 employees

Aug 15, 2015

Missing a Requirement Management piece on the suite.

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Manager of Infrastructure at a manufacturing company with 51-200 employees

May 5, 2013

Generally, customization, granted that it is done only at system productions state, is hard and time consuming.

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Product Development Manager at a comms service provider with 1,001-5,000 employees

Aug 19, 2014

I would like to see JQL extended to return other types of information than just sets of issues.

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CEO at a healthcare company with 51-200 employees

Dec 25, 2016

Better JIRA Agile integration and more functionality related to JIRA Agile plugin

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Consultant at a consultancy with 51-200 employees

Aug 20, 2014

Workflow management User permissions Native reporting capabilities in workflow Ticket status, etc

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Product Categories

Product Categories

Application Lifecycle Management (ALM) Suites

Application Requirements Management

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Product Categories

Product Categories

Application Lifecycle Management (ALM) Suites

Application Requirements Management

Project Management Software

Popular Comparisons

Popular Comparisons

Microsoft Azure DevOps vs Jira

monday.com vs Jira

OpenText Application Quality Management vs Jira

IBM DOORS vs Jira

Freshservice vs Jira

Broadcom Clarity vs Jira

Rally Software vs Jira

Jama Connect vs Jira

Codebeamer vs Jira

Polarion ALM vs Jira

OpenText Software Delivery Management vs Jira

Adobe Workfront vs Jira

Microsoft Project vs Jira

See all alternatives

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