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Ivanti Service Desk Pros

David Gillen - PeerSpot reviewer
Lifetime Process Manager at a government with 201-500 employees
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
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Sayed Munir - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees
The most valuable features of the Ivanti Service Desk are service requests and incident management.
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AW
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees
Incident management and service request management features are the most valuable.
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Buyer's Guide
IT Service Management (ITSM)
September 2022
Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: September 2022.
633,572 professionals have used our research since 2012.
NH
Threat Intelligence and Forensics Investigation Specialist at True Digital Group
The best feature is that SLAs are automatically tracked, so when we breach something, we can set up email escalations as well.
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Ivanti Service Desk Cons

David Gillen - PeerSpot reviewer
Lifetime Process Manager at a government with 201-500 employees
You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness.
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Sayed Munir - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees
Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run.
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AW
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees
The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow.
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Buyer's Guide
IT Service Management (ITSM)
September 2022
Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: September 2022.
633,572 professionals have used our research since 2012.
NH
Threat Intelligence and Forensics Investigation Specialist at True Digital Group
When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process.
View full review »
Buyer's Guide
IT Service Management (ITSM)
September 2022
Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: September 2022.
633,572 professionals have used our research since 2012.