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Ivanti Service Desk [EOL] Logo

Ivanti Service Desk [EOL] pros and cons

Vendor: Ivanti
3.8 out of 5
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Ivanti Service Desk [EOL] Pros review quotes

David Gillen - PeerSpot reviewer
May 16, 2022
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
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Sayed Munir - PeerSpot reviewer
Mar 24, 2022
The most valuable features of the Ivanti Service Desk are service requests and incident management.
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BA
Nov 3, 2022
Incident management is a valuable feature.
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Buyer's Guide
IT Service Management (ITSM)
October 2025
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reviewer2150373 - PeerSpot reviewer
Apr 24, 2023
The initial setup was quite simple; installing just took a few minutes.
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reviewer1426773 - PeerSpot reviewer
Feb 11, 2021
Incident management and service request management features are the most valuable.
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reviewer2037777 - PeerSpot reviewer
May 15, 2023
The tool supports a lot of standard reporting KPIs.
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NH
May 10, 2022
The best feature is that SLAs are automatically tracked, so when we breach something, we can set up email escalations as well.
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reviewer834117 - PeerSpot reviewer
Mar 8, 2018
It is highly configurable with PinkVERIFY status.
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Ivanti Service Desk [EOL] Cons review quotes

David Gillen - PeerSpot reviewer
May 16, 2022
You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness.
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Sayed Munir - PeerSpot reviewer
Mar 24, 2022
Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run.
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BA
Nov 3, 2022
The mobile service is minimal and doesn't provide sufficient capabilities.
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Buyer's Guide
IT Service Management (ITSM)
October 2025
Download Free Report
Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2025.
DOWNLOAD NOW
872,837 professionals have used our research since 2012.
reviewer2150373 - PeerSpot reviewer
Apr 24, 2023
The interface can be improved. It can be made more interactive for self-service users.
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reviewer1426773 - PeerSpot reviewer
Feb 11, 2021
The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow.
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reviewer2037777 - PeerSpot reviewer
May 15, 2023
The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push.
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NH
May 10, 2022
When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process.
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reviewer834117 - PeerSpot reviewer
Mar 8, 2018
You must be very technical to configure it.
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Product Categories

Product Categories
IT Service Management (ITSM)
Help Desk Software

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Product Categories

Product Categories
IT Service Management (ITSM)
Help Desk Software

Popular Comparisons

Popular Comparisons
Ivanti Neurons for ITSM vs Ivanti Service Desk [EOL] Logo
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Cherwell Service Management vs Ivanti Service Desk [EOL] Logo
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