Lifetime Process Manager at a government with 201-500 employees
May 16, 2022
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees
Feb 11, 2021
The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly.
Their support can also be better in terms of response time. Currently, their response time is a little slow.
Senior Consultant at a tech services company with 10,001+ employees
Mar 24, 2022
Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run.
Lifetime Process Manager at a government with 201-500 employees
May 16, 2022
You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness.
Solution Architect at a tech services company with 51-200 employees
May 15, 2023
The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push.
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