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HEAT Service Management OverviewUNIXBusinessApplication

Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: September 2022

What is HEAT Service Management?
HEAT Service Management is a robust, highly flexible IT Service Management (ITSM) application, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best Hybrid IT experience you'll find in the industry, guaranteed.
HEAT Service Management Customers
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
HEAT Service Management Video

HEAT Service Management Reviews

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Solutions Architect at a tech services company with 51-200 employees
Reseller
Effective service desk management, reliable, and scalable

What is our primary use case?

We are using HEAT Service Management for a ticketing system.

What is most valuable?

HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.

For how long have I used the solution?

I have been using HEAT Service Management for approximately five years.

What do I think about the stability of the solution?

From customer feedback I have received HEAT Service Management is a stable solution.

Buyer's Guide
Help Desk Software
September 2022
Find out what your peers are saying about Ivanti, ServiceNow, Atlassian and others in Help Desk Software. Updated: September 2022.
635,987 professionals have used our research since 2012.

What do I think about the scalability of the solution?

HEAT Service Management is scalable.

How are customer service and support?

I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on.

I rate the support from HEAT Service Management a four out of five.

What other advice do I have?

HEAT Service Management is a great tool for assets, service desk, and customer service management. It's a good solution.

I rate HEAT Service Management a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Download our free Help Desk Software Report and find out what your peers are saying about Ivanti, ServiceNow, Atlassian, and more!
Updated: September 2022
Buyer's Guide
Download our free Help Desk Software Report and find out what your peers are saying about Ivanti, ServiceNow, Atlassian, and more!