Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best.
Ivanti ITSM is favored for its AI-driven hyper-automation, offering cost-effective solutions with ease of setup and stability. It excels in asset management, service desk, and customer service while supporting efficient workflow and incident management. However, it requires enhancement in integration, support responsiveness, and patching for non-Windows OSes. Its self-service portal lacks customization, and Ivanti Neurons for ITSM needs advancement in Release, Availability, and Financial Management features.
