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Camunda vs Ivanti ITSM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Camunda enhances cost efficiency and productivity for financial users, reducing development efforts and management costs significantly.
Sentiment score
4.8
Ivanti ITSM delivers significant ROI, boosting efficiency and first call close rates, but report customization poses user challenges.
 

Customer Service

Sentiment score
6.4
Camunda's support is praised for community resources, though some encounter integration challenges and inconsistent agent experiences.
Sentiment score
7.3
Ivanti ITSM support is generally well-regarded, but users highlight issues with response times and potential extra costs.
AWS provides the best support, followed by Microsoft, and then Google.
Chief Technology Officer at Looplex SA
They really understand deeply and in detailed fashion the solution.
Owner at a tech services company with 1-10 employees
They provide better support for the enterprise edition.
Technical and Solution Architect at Freelance
Ivanti is very responsive and releases new features and updates in a timely manner.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.9
Camunda offers scalable, adaptable workflow solutions for enterprises, excelling in complex environments despite some database challenges.
Sentiment score
7.9
Ivanti ITSM and Automation effectively support scalable deployments for businesses of all sizes, receiving positive feedback for seamless integration.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
Technical and Solution Architect at Freelance
ECS and Fargate make horizontal scalability very easy.
Chief Technology Officer at Looplex SA
They have that REST layer, REST APIs layer that makes it easy to integrate and make it part of a microservices ecosystem and APIs.
Owner at a tech services company with 1-10 employees
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
Senior DevOps & Release Management Engineer at EBC
 

Stability Issues

Sentiment score
7.8
Camunda is favored for stability and scalability, though technical expertise is needed for optimal performance and integrations.
Sentiment score
7.3
Ivanti ITSM is stable and reliable, with few bugs, quick resolutions, and minor performance issues affecting some users.
There haven't been any significant outages in my experience with Camunda.
Technical and Solution Architect at Freelance
We were not really concerned about the performance on the process itself because it was super simple, super straightforward, and it did not present itself as a bottleneck, nor did we feel it was adding additional time in the execution.
Owner at a tech services company with 1-10 employees
Ivanti Automation is very robust and reliable with no latency issues or glitches.
Senior DevOps & Release Management Engineer at EBC
I would rate the stability from one to ten as a nine.
Technical Account Manager at a computer software company with 11-50 employees
 

Room For Improvement

Camunda users seek improvements in UI, documentation, integration, scalability, security, community support, and experience for better usability.
Ivanti ITSM needs better Linux patching, tool integration, UI modernization, Mac support, API integration, and enhanced training and documentation.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
Technical and Solution Architect at Freelance
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Chief Technology Officer at Looplex SA
Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version.
Owner at a tech services company with 1-10 employees
There could be an improvement in the ability to easily integrate other systems without extensive development.
Consultant ITSM at Easydesk
The user interface could be more futuristic and modernized in terms of styling and colors.
Senior DevOps & Release Management Engineer at EBC
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Setup Cost

Camunda's pricing is competitive, but costly for small businesses; enterprise edition offers advanced features and support options.
Ivanti ITSM offers annual subscription pricing based on users, considered costly by some compared to alternatives like ServiceNow.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
Chief Technology Officer at Looplex SA
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
Technical and Solution Architect at Freelance
I think the pricing aspect is cost-efficient.
Technical Account Manager at a computer software company with 11-50 employees
 

Valuable Features

Camunda offers flexibility, Java integration, BPMN compliance, microservices orchestration, and cloud readiness with user-friendly interface and competitive pricing.
Ivanti ITSM enhances IT management with automation, flexibility, stability, scalability, integration, and customization, boosting productivity and efficiency.
EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service.
Chief Technology Officer at Looplex SA
Camunda's support for BPMN 2.0 is a great advantage because it allows us to have a common language to discuss technology and business in the same perspective.
Owner at a tech services company with 1-10 employees
The biggest difference between Camunda and Bonita might be that Camunda is simpler and more flexible for setting.
Technical Director / Project Manager at I-way
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Consultant ITSM at Easydesk
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
Senior DevOps & Release Management Engineer at EBC
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
78
Ranking in other categories
Business Process Design (3rd), Business Process Management (BPM) (1st), AI Orchestration Frameworks (3rd), Agentic Automation (9th), AI Agent Builders (10th), Business Orchestration and Automation Technologies (7th)
Ivanti ITSM
Ranking in Process Automation
13th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
22
Ranking in other categories
Help Desk Software (10th), IT Service Management (ITSM) (10th)
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of Camunda is 10.1%, down from 24.7% compared to the previous year. The mindshare of Ivanti ITSM is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Camunda10.1%
Ivanti ITSM1.2%
Other88.7%
Process Automation
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
Rajat_Srivastava - PeerSpot reviewer
Manager - Technical Support at a tech vendor with 10,001+ employees
Has helped streamline ticketing and change management while offering clear documentation support
Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
Outsourcing Company
10%
Manufacturing Company
10%
Financial Services Firm
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise15
Large Enterprise30
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What needs improvement with Ivanti Neurons for ITSM?
Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.
What is your primary use case for Ivanti Neurons for ITSM?
I use this product for patch management, remote access, and endpoint control.
 

Comparisons

 

Also Known As

Camunda BPM
HEAT Service Management, Ivanti Automation
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Find out what your peers are saying about Camunda, BMC, PagerDuty and others in Process Automation. Updated: August 2026.
911,839 professionals have used our research since 2012.