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Camunda vs Ivanti ITSM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Camunda improves efficiency and productivity, reducing resources and lead times while being cost-effective compared to competitors.
Sentiment score
4.8
Ivanti ITSM delivers significant ROI, boosting efficiency and first call close rates, but report customization poses user challenges.
I have seen a return on investment where we have fewer resources in development because of Camunda.
Manager at a outsourcing company with 1,001-5,000 employees
Regulatory changes or implementation needs should not take years to resolve, as the value is not just the license cost per number of cases run in the workflow, but how you achieve service enhancement for your company.
Product Owner/Manager at RS2i
When it comes to return on investment for Camunda, regarding process lead time reduction, we see something between 50 to 80 percent easily.
Head of Process Excellence at ODDO-BHF
 

Customer Service

Sentiment score
6.6
Camunda's support is responsive and supportive, but agent expertise and documentation occasionally receive mixed reviews; improvements are suggested.
Sentiment score
7.3
Ivanti ITSM support is generally well-regarded, but users highlight issues with response times and potential extra costs.
AWS provides the best support, followed by Microsoft, and then Google.
Chief Technology Officer at Looplex SA
They really understand deeply and in detailed fashion the solution.
Owner at a tech services company with 1-10 employees
They provide better support for the enterprise edition.
Technical and Solution Architect at Freelance
Ivanti is very responsive and releases new features and updates in a timely manner.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.6
Camunda excels in scalable deployments for various business sizes, with strong architecture but needs better documentation and support.
Sentiment score
7.9
Ivanti ITSM and Automation effectively support scalable deployments for businesses of all sizes, receiving positive feedback for seamless integration.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
Technical and Solution Architect at Freelance
ECS and Fargate make horizontal scalability very easy.
Chief Technology Officer at Looplex SA
They have that REST layer, REST APIs layer that makes it easy to integrate and make it part of a microservices ecosystem and APIs.
Owner at a tech services company with 1-10 employees
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
Senior DevOps & Release Management Engineer at EBC
 

Stability Issues

Sentiment score
7.8
Camunda is highly stable, excelling in reliability despite occasional integration challenges, and supports long-running processes effectively.
Sentiment score
7.3
Ivanti ITSM is stable and reliable, with few bugs, quick resolutions, and minor performance issues affecting some users.
There haven't been any significant outages in my experience with Camunda.
Technical and Solution Architect at Freelance
We were not really concerned about the performance on the process itself because it was super simple, super straightforward, and it did not present itself as a bottleneck, nor did we feel it was adding additional time in the execution.
Owner at a tech services company with 1-10 employees
For stability, most use cases depend on the workflow engine with Cockpit, which is stable about 98% of the time.
Transformation Manager at Vodafone
Ivanti Automation is very robust and reliable with no latency issues or glitches.
Senior DevOps & Release Management Engineer at EBC
I would rate the stability from one to ten as a nine.
Technical Account Manager at a computer software company with 11-50 employees
 

Room For Improvement

Camunda users seek UI improvements, expanded functionality, better regional support, enhanced security, and improved integration and documentation.
Ivanti ITSM needs better Linux patching, tool integration, UI modernization, Mac support, API integration, and enhanced training and documentation.
For our implementation, the only issue we have encountered is that when it comes to scaling with external tasks, it struggles on Camunda 7.
Principal Solutions Architect at BT - British Telecom
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
Technical and Solution Architect at Freelance
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Chief Technology Officer at Looplex SA
There could be an improvement in the ability to easily integrate other systems without extensive development.
Consultant ITSM at Easydesk
The user interface could be more futuristic and modernized in terms of styling and colors.
Senior DevOps & Release Management Engineer at EBC
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Setup Cost

Camunda offers free open-source and enterprise plans, starting at $200/month, with enterprise costs around $50,000 annually.
Ivanti ITSM offers annual subscription pricing based on users, considered costly by some compared to alternatives like ServiceNow.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
Chief Technology Officer at Looplex SA
I do not know if it is just not possible to run the whole environment at a rate that would be affordable.
Freelance Consultant at a media company with self employed
While it might be too expensive for smaller business use cases, if we can automate and have high-value cases, then Camunda's pricing makes sense.
Transformation Manager at Vodafone
I think the pricing aspect is cost-efficient.
Technical Account Manager at a computer software company with 11-50 employees
 

Valuable Features

Camunda offers flexibility, user-friendly interface, BPMN compliance, integration capabilities, scalability, and customization, supporting seamless complex process orchestration.
Ivanti ITSM enhances IT management with automation, flexibility, stability, scalability, integration, and customization, boosting productivity and efficiency.
The customer support is outstanding.
Freelance Consultant at a media company with self employed
The coexistence that Camunda allows is important because we are connected, using it as an orchestrator for domain controllers and various automation platforms, both legacy and new, ensuring we are independent and can operate across domains.
Transformation Manager at Vodafone
Another feature I value is the intuitiveness of BPMN that allows you to create your UI without needing a developer, which is very helpful.
Manager at a outsourcing company with 1,001-5,000 employees
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Consultant ITSM at Easydesk
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
Senior DevOps & Release Management Engineer at EBC
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
90
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), AI Orchestration Frameworks (3rd), Agentic Automation (6th), AI Agent Builders (8th), Business Orchestration and Automation Technologies (4th)
Ivanti ITSM
Ranking in Process Automation
14th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
22
Ranking in other categories
Help Desk Software (10th), IT Service Management (ITSM) (10th)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of Camunda is 10.0%, down from 23.8% compared to the previous year. The mindshare of Ivanti ITSM is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Camunda10.0%
Ivanti ITSM1.3%
Other88.7%
Process Automation
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
reviewer2809476 - PeerSpot reviewer
Technical Account Manager at a computer software company with 11-50 employees
Unified endpoint control has improved patch workflows and streamlined remote device management
I like the patch management side of things in this solution. You can set deployment rings so patches are rolled out in phases rather than hitting everyone at once, which reduces risk. I quite like that feature. I also appreciate the endpoint visibility when you're in the dashboard. You can see device health, the compliance status, software inventory, and other information all in one place without jumping between tools. Ivanti Neurons for ITSM is a key tool and is very important to my service delivery efficiency. Since implementing it and having used it for two years, the ease of use is a significant advantage because it covers Windows, Mac OS, iOS, and Android, so I can operate and manage devices all from the same console. This is good in a mixed device environment. From a Windows perspective, the BitLocker key retrieval feature is very helpful. The analytics and reporting tools in this product are helpful. I can see device health and out-of-warranty status. This is crucial in keeping our environment up to date and secure.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
8%
Comms Service Provider
7%
Manufacturing Company
6%
Manufacturing Company
11%
Outsourcing Company
11%
Financial Services Firm
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise15
Large Enterprise39
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What needs improvement with Ivanti Neurons for ITSM?
Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.
What is your primary use case for Ivanti Neurons for ITSM?
I use this product for patch management, remote access, and endpoint control.
 

Comparisons

 

Also Known As

Camunda BPM
HEAT Service Management, Ivanti Automation
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Find out what your peers are saying about Camunda vs. Ivanti ITSM and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.