

SnapLogic and Ivanti ITSM are powerful enterprise tools in their respective domains, with SnapLogic excelling in integration and Ivanti ITSM in service management. SnapLogic has an edge in integration capabilities, while Ivanti ITSM shines in service management functions.
Features: SnapLogic is renowned for its extensive integration capabilities with strong ETL features, supporting rapid data orchestration and third-party integrations with a user-friendly drag-and-drop interface. Notable is its range of pre-built snaps for applications such as Salesforce and Workday. Ivanti ITSM is highlighted for its robust incident, change, and asset management capabilities, with strong customization options and workflow automation suitable for complex IT environments.
Room for Improvement: SnapLogic users suggest improvements in debugging, better handling of large data volumes, and enhanced error messaging. Improvements in API management and on-premises system integration are also noted. Ivanti ITSM could benefit from broader integration options, enhanced customer support, and improved analytics. Calls for refined pricing models and user interface updates are prevalent.
Ease of Deployment and Customer Service: SnapLogic is favored for its cloud compatibility, offering hybrid and public cloud deployment with notable technical support, albeit with room for faster response times. Ivanti ITSM is predominantly deployed on-premises, which may restrict flexibility compared to SnapLogic's cloud offerings. It is generally well-received; however, more responsive and knowledgeable support is desired.
Pricing and ROI: SnapLogic's pricing is considered high, but it delivers value through enhanced efficiency and reduced integration timelines with a flexible subscription model catering to data volume. Ivanti ITSM offers competitive pricing models, particularly cost-effective for medium to large enterprises, providing a positive ROI through its comprehensive service management, although initial setup costs and scalability remain concerns.
SnapLogic is really helpful and processes in very little time, so it doesn't take much time compared to any legacy tool.
The reports and pipelines run, leading to cost savings that reduce manual effort and save 50,000 to 150,000 USD annually.
Suppose there was an issue resolution time of 10 hours for the previous manual effort; now it is reduced to one hour or half an hour.
Ivanti is very responsive and releases new features and updates in a timely manner.
The responsiveness, technical expertise, knowledge base and documentation, support channels, and continuous improvement were impeccable.
They are providing the best customer support to the organization and the vendors.
I have been very impressed with how responsive they are and how well they take feedback and they value my team's experience.
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
After implementing SnapLogic, pipelines that processed one to two million records per week can now handle five to 10 million records without additional infrastructure.
That means you can connect any system or application anytime, whether day or night, scheduled or dynamic, and anywhere, whether it is cloud or on-premises.
It supports enterprise-wide integration and has a cloud-native architecture.
Ivanti Automation is very robust and reliable with no latency issues or glitches.
I would rate the stability from one to ten as a nine.
I would rate the stability of SnapLogic as nearly ten out of ten.
But recently, in a year, I haven't found many performance issues in SnapLogic.
However, sometimes we see that SnapLogic is unstable during patch releases or Snap Pack releases.
There could be an improvement in the ability to easily integrate other systems without extensive development.
The user interface could be more futuristic and modernized in terms of styling and colors.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
We require a data pipeline that can be read without latency and without any delay.
IP whitelisting is the area that SnapLogic definitely has to improve.
If the AI capabilities and integrations were more intuitive and easy to learn for new users, it would be greatly beneficial.
I think the pricing aspect is cost-efficient.
I feel SnapLogic is very expensive compared to others.
There would be only one point of improvement if the price could be lower.
SnapLogic is positioned at around seven or eight out of ten in terms of pricing.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
I also like the whole child-parent pipeline feature; it allows me to break up a process into smaller pieces and then have one big pipeline that controls these smaller pipelines.
SnapLogic provides inbuilt Snaplets, such as creating and closing an audit ID, removing duplicates, joining tables, writing to Oracle, files, XML, SF, SMTP connections, and more.
SnapLogic excels in data transformations, monitoring, and observability, providing scalability controls for the pipelines.
| Product | Mindshare (%) |
|---|---|
| SnapLogic | 1.7% |
| Ivanti ITSM | 1.2% |
| Other | 97.1% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 7 |
| Large Enterprise | 18 |
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.
Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.
What are the standout features of Ivanti ITSM?Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.
SnapLogic offers a flexible, low-code environment for data integration and automation, utilizing an intuitive drag-and-drop interface with pre-built components to streamline the integration of multiple systems like Salesforce, SAP, and Workday, optimizing workflow automation.
SnapLogic provides robust ETL capabilities and broad connectivity options, enabling custom script implementation. Its visual design supports seamless deployment and efficient error management. Users benefit from automating data flows and enhancing data consistency through API integrations while managing both synchronous and asynchronous processes. However, areas needing improvement include user-friendly integrations, API management, and dashboard functionalities, as well as better transparency and error debugging. There is a call for improved handling of large datasets, enhanced connectivity, and advanced monitoring, DevOps integration, and AI functionalities. Customer support and documentation could be more comprehensive, especially for intricate operations.
What are SnapLogic's key features?In industries like finance, healthcare, and logistics, SnapLogic is extensively implemented for ETL processes, data migration, and automating complex workflows to improve data accuracy and enhance operational efficiency. These capabilities allow organizations to streamline operations and focus on strategic initiatives.
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