What is our primary use case?
I use
Google Chronicle Suite as a
SIEM solution to automate security threat detection and response across various environments. It primarily functions as a monitoring and threat detection tool.
What is most valuable?
The features I find most valuable include the twelve-month hot retention of logs, automation via playbooks, and the playbook builder. Additionally, the AI infused into the platform helps in investigations and rule creation. The
UEBA capabilities provide valuable user and entity behavior analytics, and the context from Google threat intelligence significantly bolsters threat detection. The threat intelligence, especially continuous IOC feeds, is a standout feature.
What needs improvement?
The user interface could be more intuitive, particularly in navigation. Moreover, the dashboards should be enhanced as they are not up to the mark. The UI is the primary challenge in need of improvement.
For how long have I used the solution?
I have been working with
Google Chronicle Suite for the past three years, almost four.
What was my experience with deployment of the solution?
Deployment begins with an analysis phase to understand the sources for ingestion, followed by the ingestion phase, detection phase for writing rules, and then creating automated response workflows.
What do I think about the stability of the solution?
I rate the stability of Google Chronicle Suite as a nine, as I have not encountered any stability issues. Stability is crucial for a security product since threats can occur at any time.
What do I think about the scalability of the solution?
I rate the scalability of Google Chronicle Suite as ten out of ten. Its scalability is essentially limitless as long as there is financial capacity to pay for additional storage. It's based on
Google Cloud infrastructure, which supports growth needs.
How are customer service and support?
I rate the technical support a six. They are slow, and the initial responses often require more information rather than providing helpful solutions.
How would you rate customer service and support?
How was the initial setup?
I would rate the initial setup as an eight. If you know what you are doing, it should be an eight; otherwise, it might be a seven.
What about the implementation team?
Speak to partners since they are knowledgeable about implementing the platform.
What was our ROI?
From when I was a customer, I observed a return on investment through effective cloud billing.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Google Chronicle Suite as a five, indicating it's market value. It's neither expensive nor cheap, and I believe it is a justified price for the features offered.
What other advice do I have?
On a scale of one to ten, I give Google Chronicle Suite a solid nine. I advise new users to engage with partners who understand how to implement the platform.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google