UCME-SmartConnector vs xMatters comparison

Control See and Everbridge are both solutions in the IT Alerting and Incident Management category. Control See is ranked #50, while Everbridge is ranked #10. Control See holds a 0.1% mindshare in IMS, compared to Everbridge’s 7.4% mindshare. Additionally, 96% of Everbridge users are willing to recommend the solution.

UCME-SmartConnector

38 Views
38 Comparison Views

xMatters

Read 31 xMatters reviews

1,050 Views
840 Comparison Views

96% willing to recommend

UCME-SmartConnector

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between UCME-SmartConnector and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: August 2025).

Buyer's Guide

IT Alerting and Incident Management

August 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

UCME-SmartConnector

Ranking in IT Alerting and Incident Management

50th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of UCME-SmartConnector is 0.1%. The mindshare of xMatters is 7.4%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Use UCME-SmartConnector?

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

29%

Financial Services Firm

11%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

PagerDuty Operations Cloud vs xMatters

Compared 48% of the time

Everbridge IT Alerting vs xMatters

Compared 26% of the time

Opsgenie vs xMatters

Compared 16% of the time

ServiceNow vs xMatters

Compared 9% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

IT Alerting and Incident Management

August 2025

Download UCME-SmartConnector product report

Buyer's Guide

xMatters

July 2025

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

UCME-SmartConnector is a reliable and efficient solution for streamlining tasks and enhancing productivity. Users find it to be an integral tool in their workflows, appreciating its seamless integration with existing systems and ability to streamline communication processes. Additionally, its advanced analytics capabilities make it a valuable tool for optimizing operations.

Control See

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

* [Accenture](https://www.accenture.com/) * [Acer](https://www.acer.com/) * [Adidas](https://www.adidas.com/) * [Aetna](https://www.aetna.com/) * [Airbus](https://www.airbus.com/) * [Alcatel-Lucent](https://www.alcatel-lucent.com...) * [Allianz](https://www.allianz.com/) * [Amazon](https://www.amazon.com/) * [American Express](https://www.americanexpress.co...) * [AmerisourceBergen](https://www.amerisourcebergen....) * [Avaya](https://www.avaya.com/) * [Bank of America](https://www.bankofamerica.com/) * [Baxter](https://www.baxter.com/) * [Bayer](https://www.bayer.com/) * [Becton Dickinson](https://www.bd.com/) * [Boeing](https://www.boeing.com/) * [Bristol-Myers Squibb](https://www.bms.com/) * [Cisco](https://www.cisco.com/) * [Coca-Cola](https://www.coca-cola.com/) * [Comcast](https://www.comcast.com/) * [Dell](https://www.dell.com/) * [Eli Lilly](https://www.lilly.com/) * [Ericsson](https://www.ericsson.com/) * [ExxonMobil](https://www.exxonmobil.com/) * [FedEx](https://www.fedex.com/) * [Fiat Chrysler](https://www.fcagroup.com/) * [Ford](https://www.ford.com/) * [General Electric](https://www.ge.com/) * [General Motors](https://www.gm.com/) * [Google](https://www.google.com/) * [Hewlett Packard Enterprise](https://www.hpe.com/) * [Honeywell](https://www.honeywell.com/) * [IBM](https://www.ibm.com/) * [Intel](https://www.intel.com/) * [Johnson & Johnson](https://www.jnj.com/) * [JPMorgan Chase](https://www.jpmorganchase.com/) * [Kellogg's](https://www.kelloggs.com/) * [L'Oréal](https://www.loreal.com/) * [Merck](https://www.merck.com/) * [Microsoft](https://www.microsoft.com/) * [Nike](https://www.nike.com/) * [Oracle](https://www.oracle.com/) * [Panasonic](https://www.panasonic.com/) * [PepsiCo](https://www.pepsico.com/) * [Procter & Gamble](https://www.pg.com/) * [SAP](https://www.sap.com/) * [Siemens](https://www.siemens.com/) * [Sony](https://www.sony.com/) * [Toyota](https://www.toyota.com/) * [Unilever](https://www.unilever.com/) * [Verizon](https://www.verizon.com/) * [Visa](https://www.visa.com/) * [Walmart](https://www.walmart.com/) * [Wells Fargo](https://www.wellsfargo.com/)

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

August 2025

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