FireHydrant vs xMatters comparison

Why PeerSpot?

FireHydrant and Everbridge are both solutions in the IT Alerting and Incident Management category. FireHydrant is ranked #16 with an average rating of 8.0, while Everbridge is ranked #12. FireHydrant holds a 2.0% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 100% of FireHydrant users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

FireHydrant

Read 3 FireHydrant reviews

875 Views
866 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,532 Views
3,143 Comparison Views

96% willing to recommend

FireHydrant

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between FireHydrant and xMatters based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed FireHydrant vs. xMatters Report (Updated: October 2026).

Buyer's Guide

FireHydrant vs. xMatters

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FireHydrant

Ranking in IT Alerting and Incident Management

16th

Average Rating

8.0

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of FireHydrant is 2.0%, up from 1.6% compared to the previous year. The mindshare of xMatters is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.4%
FireHydrant	2.0%
Other	93.6%

IT Alerting and Incident Management

Featured Reviews

Nicholas Mwirabua

Software Quality Assurance Analyst at KCB Bank Group

Centralized incident workflows have improved team coordination and response times

I rate FireHydrant four out of five. I chose four out of five because of its effective incident management, automated workflows, and team coordination, although it could improve further with more advanced analytics, integrations, and dashboard customization. The AI outputs are generally useful for summarizing incidents and identifying patterns, but they should be reviewed by engineers for more accuracy. My advice for others looking into using FireHydrant, based on my positive experience, is to evaluate its integration, pricing, and workflow customization options before committing, and to start with a few key workflows to measure response times and expand your team as you become more comfortable with the platform.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automated workflows save our team time by handling repetitive tasks, sending notifications, and assigning responsibility automatically."

"FireHydrant had a great impact on my organization, given we were using it consistently across all the incidents that we had."

"I believe one of the biggest impacts FireHydrant had on my organization was identifying ownership across services and products and then being able to track execution."

"The most valuable feature is the automation because it reduces the demand on resources."

"Automation of our incident notification process has increased our capability to respond."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"Made it very easy to implement our roster of people who receive alarms with the REST API."

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

"Simple features create flow sets and build APIs for integrations."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

More xMatters pros

Cons

"FireHydrant's AI capabilities need to be treated with scrutiny regarding accuracy and reliability of output, and for the provider to be able to instill absolute trust in the user base is very difficult."

"FireHydrant could be improved by better integrations with monitoring tools and more customizable dashboards."

"Back then, I think there were some missing features in their Terraform provider, so that is the only thing that comes into my mind regarding needed improvements."

"This is our biggest issue: licensing."

"The user interface could be more intuitive. When you are not familiar with integrations and you're starting fresh, looking for where to begin, it is a bit daunting and not as clear as it could be."

"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out."

"In terms of restoration, if you delete something, or you have multiple users that have the ability to delete a group, a user profile, or a workflow, the ability to restore it within the GUI is not available. There are a whole bunch of programs that are required to allow for that to happen. A button to go back to a good point in time would be really nice. A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that. They have about 95% solution available, but the other 5% requires manual effort. We would like to be able to just push a button and say, "I want to restore this piece back to this date," but we can't do that with the tool right now."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options."

"Every customer would like a free ride, of course, and being a customer, I definitely feel the pricing is too high."

More xMatters cons

Pricing and Cost Advice

Information not available

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

15%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

12%

Construction Company

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What needs improvement with FireHydrant?

I think FireHydrant can be improved by being more AI first.The overall configurability of the platform is quite robust, so wrapping natural language interactions around it would be really helpful. ...

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What is your primary use case for FireHydrant?

My main use case for FireHydrant is automating incident response.I used FireHydrant to automate incident response by leveraging its integration capabilities, as well as its customization capabiliti...

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What advice do you have for others considering FireHydrant?

FireHydrant is deployed in my organization as a hosted solution by the vendor.I can't recall which cloud provider FireHydrant used for hosting. I would advise others looking into using FireHydrant ...

See all answers

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Product Reports

Buyer's Guide

FireHydrant

October 2026

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Buyer's Guide

xMatters

October 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

FireHydrant is a comprehensive incident management and response tool that also assists with disaster recovery and business continuity planning. It allows teams to efficiently handle incidents, track progress, and communicate effectively during critical situations. With seamless integration with other tools and platforms, FireHydrant enhances collaboration and ensures smooth incident response workflows. Users appreciate its intuitive interface, extensive documentation, reliable integrations, and efficient team collaboration capabilities, simplifying and streamlining the incident management process.

FireHydrant

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

* **Airbnb** * **Amazon** * **Apple** * **Atlassian** * **Baidu** * **Capital One** * **Cisco** * **Dropbox** * **Facebook** * **Google** * **HubSpot** * **IBM** * **LinkedIn** * **Lyft** * **Microsoft** * **Netflix** * **Oracle** * **PayPal** * **Pinterest** * **Qualcomm** * **Robinhood** * **Salesforce** * **Snapchat** * **Spotify** * **Square** * **Stripe** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Yelp**

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

FireHydrant vs. xMatters

October 2026

Free Report: FireHydrant vs. xMatters

Find out what your peers are saying about FireHydrant vs. xMatters and other solutions. Updated: October 2026.

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