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Forcepoint ONE vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Forcepoint ONE enhances cybersecurity and productivity, offering risk mitigation despite some users considering Microsoft's comparable solutions.
Sentiment score
7.5
Zscaler Internet Access offers cost and complexity reduction, improved security, and quick ROI, especially for SMBs, despite regional challenges.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
 

Customer Service

Sentiment score
7.2
Forcepoint ONE's support is praised for responsiveness and personalized service, despite some initial response time complaints.
Sentiment score
7.1
Zscaler Internet Access support is strong and responsive, though some users seek quicker resolutions and better online resources.
They are responsive and assist me with creating cases for any complex issues.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
 

Scalability Issues

Sentiment score
7.2
Forcepoint ONE offers exceptional scalability with smooth deployments and high adoption rates, especially on AWS for rapid scaling.
Sentiment score
7.9
Zscaler Internet Access is highly scalable, cloud-based, and supports large user volumes with positive feedback on integration and performance.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
 

Stability Issues

Sentiment score
8.1
Forcepoint ONE offers near-perfect uptime and seamless integration, delivering high reliability and performance with minimal maintenance.
Sentiment score
7.7
Zscaler Internet Access offers stable performance globally, though regions like China and South Africa occasionally face latency challenges.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
 

Room For Improvement

Forcepoint ONE needs improved DLP, MFA, AD integration, real-time reporting, scalability, and compatibility with IDP providers for seamless use.
Zscaler Internet Access needs better integration, user-friendly features, improved support, and competitive pricing to enhance user experience.
I need to control specific functionalities within certain applications, like preventing the transfer of certain file types.
There is room for improvement in making the reporting closer to real-time, ideally around five or ten minutes instead of half an hour.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
One feature I am missing is the ability to connect automatically to internal monitoring systems.
 

Setup Cost

Forcepoint ONE offers flexible, negotiable pricing with various licensing options; understanding terms is vital to maximize investment.
Zscaler Internet Access is seen as costly but premium compared to traditional solutions, offering unmatched services and global coverage.
The pricing is very good and cheaper than other solutions like Netskope and Forcepoint.
The licensing and pricing were fine with no issues.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Zscaler Internet Access is recognized as an expensive solution.
 

Valuable Features

Forcepoint ONE enhances security with location mapping, data protection, seamless integration, and efficient monitoring for effective governance.
Zscaler Internet Access delivers comprehensive cloud-native security with threat protection, ease of use, and centralized management for remote users.
The most valuable feature was the website blocking capability, which allowed me to quickly block any dodgy websites.
I can access social networks but block specific platforms like Instagram and Facebook while allowing access to LinkedIn, a professional network.
It also provides enhanced inspection capabilities, including SSL decryption, while maintaining compliance with organizational security policies.
The SSL inspection also offers added security, facilitating the exchange of critical data.
 

Categories and Ranking

Forcepoint ONE
Ranking in Secure Web Gateways (SWG)
21st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
Cloud Access Security Brokers (CASB) (12th), Secure Access Service Edge (SASE) (15th)
Zscaler Internet Access
Ranking in Secure Web Gateways (SWG)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Internet Security (2nd)
 

Mindshare comparison

As of July 2025, in the Secure Web Gateways (SWG) category, the mindshare of Forcepoint ONE is 1.7%, up from 1.1% compared to the previous year. The mindshare of Zscaler Internet Access is 14.8%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG)
 

Featured Reviews

Edwin Eze-Osiago - PeerSpot reviewer
Easy to deploy, stable, and scalable
Bitglass integration with some IDP providers needs improvement. Currently, the solution is not compatible with Azure AD for third-party authentication. The fraud proxy in the SmartEdge agent is not compatible with Forcepoint DLP or a web hybrid agent. I would like the developers to consolidate multiple agents across systems for better integration.
AshwaniTyagi - PeerSpot reviewer
Offers good reliability and availability to users
Sometimes, cost is one component that customers complain about, especially if they compare it with some of its competitors. Zscaler's pricing seems to be a bit on the higher side. I think the pricing model is also something that the tool can probably look into to optimize or improve for the customer so that it can be a competitive tool commercially. The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas.
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Use our free recommendation engine to learn which Secure Web Gateways (SWG) solutions are best for your needs.
864,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
11%
Financial Services Firm
11%
Manufacturing Company
6%
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Forcepoint ONE?
The platform's feature that has been most beneficial for our web security is its capability to replicate rules.
What is your experience regarding pricing and costs for Forcepoint ONE?
The licensing and pricing were fine with no issues. I took over from somebody else, and it stayed as it was until we rebuilt and moved to the cloud.
What needs improvement with Forcepoint ONE?
There is room for improvement in making the reporting closer to real-time, ideally around five or ten minutes instead of half an hour. The interface could also be updated as it was quite dated.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
 

Also Known As

Bitglass
ZIA
 

Overview

 

Sample Customers

UNC-Charlotte
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Forcepoint ONE vs. Zscaler Internet Access and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.