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Trend Micro Smart Protection vs VMware Carbon Black Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
Trend Micro Smart Protection delivers positive ROI, preventing breaches, updating systems, and supporting financial and reputational benefits over time.
Sentiment score
6.0
VMware Carbon Black Endpoint delivers strong ROI with enhanced security, reducing costs and malware incidents within six months.
 

Customer Service

Sentiment score
5.1
Trend Micro Smart Protection's customer service varies; premium is effective, but standard support often faces delays and availability issues.
Sentiment score
6.3
VMware Carbon Black Endpoint support is knowledgeable but inconsistent, with varied satisfaction and room for improvement in response times.
The agent is very light, and it doesn't cause any issues on the machine.
 

Scalability Issues

Sentiment score
8.0
Trend Micro Smart Protection scales effectively for businesses of all sizes with positive feedback on performance and flexibility.
Sentiment score
7.3
VMware Carbon Black Endpoint is highly scalable, supporting diverse environments efficiently, despite some data extraction and management complexities.
 

Stability Issues

Sentiment score
7.7
Trend Micro Smart Protection is stable, reliable, and well-rated, though improved compatibility with major vendors could enhance user experience.
Sentiment score
7.5
VMware Carbon Black Endpoint offers reliable security, but some users experience stability issues and update-related challenges for resource allocation.
 

Room For Improvement

Trend Micro Smart Protection needs enhancements in management tools, AI, compatibility, support, pricing, integration, and threat detection features.
VMware Carbon Black Endpoint needs better integration, UI, mobile support, pricing, responsiveness, threat detection, and stability improvements.
We've experienced compatibility issues with Windows endpoint protection.
 

Setup Cost

Trend Micro Smart Protection pricing varies widely, seen as competitive yet sometimes more expensive, with extensive licensing terms.
VMware Carbon Black Endpoint is seen as pricey, varying by deployment size, with mixed views on its value and flexibility.
 

Valuable Features

Trend Micro Smart Protection delivers comprehensive security with robust features, low resource usage, scalability, and seamless IT system integration.
VMware Carbon Black Endpoint excels in threat detection, management, and integration, providing scalable and efficient security with minimal resource use.
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
 

Categories and Ranking

Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
36th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
44
Ranking in other categories
No ranking in other categories
VMware Carbon Black Endpoint
Ranking in Endpoint Protection Platform (EPP)
33rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Security Incident Response (4th), Endpoint Detection and Response (EDR) (27th), Ransomware Protection (7th)
 

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Trend Micro Smart Protection is 0.8%, up from 0.4% compared to the previous year. The mindshare of VMware Carbon Black Endpoint is 1.8%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
VMware Carbon Black Endpoint1.8%
Trend Micro Smart Protection0.8%
Other97.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.
Nikunj Kamboj - PeerSpot reviewer
Integrates well with our existing SIEM tool and helps in identifying suspicious activities
The solution's integration with our existing security infrastructure is good. Whenever we have any alert in VMware Carbon Black Endpoint, we can easily that alert in our SIEM tool and check logs from the SIEM tool itself. VMware Carbon Black Endpoint is just a secondary security tool for us, and we are just monitoring the alerts from it. The solution's behavioral analytics feature helps in identifying suspicious activities pretty well. Whenever we have even a small thing, we get an alert. The solution is deployed on the cloud in our organization. Performance-wise, the solution is doing great in terms of connecting to the host directly. Performing a malware scan usually takes a lot of time, more than 24 hours. A malware scan is something that we do only on Carbon Black for the old endpoint devices and servers. It used to take sometimes three days to perform. I would recommend the solution to other users. Overall, I rate the solution an eight out of ten.
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Top Industries

By visitors reading reviews
Performing Arts
12%
Manufacturing Company
12%
Computer Software Company
10%
Healthcare Company
6%
Financial Services Firm
12%
Computer Software Company
12%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise16
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise9
Large Enterprise30
 

Questions from the Community

What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I find that Trend Micro Smart Protection is affordable; I don't think it can be quite expensive.
What needs improvement with Trend Micro Smart Protection?
Technical support needs to be improved. We had a customer move from Trend Micro because they didn't the support. Both response time and ownership are the problems with support. Trend Micro Smart Pr...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Defense?
VMware Carbon Black Endpoint is a highly stable solution.
 

Also Known As

Trend Micro Smart Protection Complete
Carbon Black CB Defense, Bit9, Confer
 

Overview

 

Sample Customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Find out what your peers are saying about Trend Micro Smart Protection vs. VMware Carbon Black Endpoint and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.