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TitanHQ WebTitan vs Zscaler Internet Access comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iboss
Sponsored
Ranking in Secure Web Gateways (SWG)
6th
Ranking in Internet Security
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Web Content Filtering (1st), Cloud Access Security Brokers (CASB) (7th), ZTNA as a Service (10th), Secure Access Service Edge (SASE) (9th)
TitanHQ WebTitan
Ranking in Secure Web Gateways (SWG)
24th
Ranking in Internet Security
10th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
18
Ranking in other categories
Web Content Filtering (4th), Domain Name System (DNS) Security (10th)
Zscaler Internet Access
Ranking in Secure Web Gateways (SWG)
2nd
Ranking in Internet Security
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 2.1%, up from 1.7% compared to the previous year. The mindshare of TitanHQ WebTitan is 1.3%, down from 1.6% compared to the previous year. The mindshare of Zscaler Internet Access is 14.8%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG)
 

Featured Reviews

Matt Crockford - PeerSpot reviewer
It's easy to roll out, and their understanding of our business made it seamless
One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured
Pusa Alexandru-Catalin - PeerSpot reviewer
Provides basic email protection features but needs improvement in learning capabilities
TitanHQ does a middle-of-the-road job like Bitdefender and SensorNet, and it has a learning feature, though it's not as advanced as previous technology. In the past, I used a far superior product with no false alarms and minimum spam. This tool learned quickly from my inbox, offering simple yet useful features, such as two links embedded in the email footer indicating whether the email was spam or not.
ShanavasVK - PeerSpot reviewer
Helps maintain a consistent posture of internet security while getting rid of VPN and hovering into zero trust
There could be a better way for the tool to categorize the traffic. For example, the tool does exceptions and everything overall. If I want to give guest access or provide access to guest users or any other internet access and if it does not go through the SSL inspection because, in our company, we can't have the root certificate on a device that we don't manage, which can be called out as an exception or an exclusion, but that doesn't provide a proper reflection of the picture of what is happening in the environment. There are granularities bringing it down. The tool I used or still have is Zscaler Cloud Connector to protect the cloud environment, which can have a bit more user-friendly installation and setup, and it would help a lot. The deployment process of Zscaler Cloud Connector needs to be more user-friendly. Improvements are required in the exception category. For example, suppose I report on a monthly basis what the breaches and traffic violating the SSL inspection area are coming from. In that case, I may find that half of them may be coming through some guest network, meaning the tool doesn't differentiate between the guest or normal networks or the corporate networks. Having options to differentiate different networks would be ideal so that it can show a true picture of things to users, as half of the things in the tool are not in our control and are not of our concern.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its initial setup was straightforward."
"Content filtering is the most useful feature of iboss."
"iboss is among the few products providing inline filtering where no application is needed on the device."
"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."
"Our primary use case for this product is DLP,"
"It was a very easy product to install. It can be deployed very fast."
"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."
"iboss has significantly lowered the number of security incidents. It is crazy how much it blocks and how much it is aware of the outside danger."
"One of the most valuable features is the setup, right out-of-the-box. We rarely touch anything to do with WebTitan. That low administration is one of the huge features."
"The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."
"It has been easy to understand and use the customization options provided by WebTitan."
"It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail."
"It doesn't require installing an agent or software on individual workstations, which is very important for us. I don't have to go around every single machine and/or push updates out because of this product. The product improves on its own without having to go to workstations, which is an ideal thing because it doesn't tie up staff's time to upgrade the machines. I don't need to upgrade the software to make WebTitan work. I wish all products were that way."
"Among the valuable features of WebTitan are the ability to white-label it, which is important for us, the fact that it is fully a cloud platform... and the ability to integrate with Active Directory"
"The solution offers very good self-authentication. It has a lot of protocols and ways to authenticate users by ID, or by Active Directory Integration. It's able to take credentials from the Active Directory Domain Controllers."
"I can go in and unlock something easily if I need to. For an adult, I can reset it if something has slipped by. It's very easy to set it up and block what I need to block."
"Zscaler Web Security protects our users in remote locations from internet threats - even if they are not connected to our network."
"We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering."
"The most valuable feature is bandwidth control."
"The solution is stable."
"The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that."
"All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we experience to almost none."
"The solution replaces multiple vendor technologies with one which makes it worth the cost."
"Zscaler Internet Access's best feature is the granular policy controls."
 

Cons

"The dashboards for local use could be better."
"File integrity monitoring would be very advantageous as an additional feature."
"To scale up, a new iboss Node Blade Chassis must be purchased."
"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."
"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."
"Iboss is growing so fast that it is often hard for them to keep up with the challenges."
"The reporting feature needs improvement."
"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."
"The only thing I can think to change would be to give more options under the various categories for what you want to be blocked. There should be a way to be super specific."
"The technology employed by TitanHQ doesn't learn enough and is still on the basic side."
"The documentation could always be better. That's true for any organization."
"Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with."
"We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why."
"The interface is a little dated and a little awkward at times. That's a minor problem. It's workable."
"It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it."
"One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that."
"What could be improved in Zscaler Internet Access is its price. It could be cheaper."
"We'd like for them to include some sort of antivirus tool."
"Zscaler Internet Access could improve by adding a VPN feature."
"There are a few features that are not compatible with the Azure cloud."
"In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution."
"An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it."
"Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this."
"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."
 

Pricing and Cost Advice

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"We have not priced the solution recently, but they were competitive with other vendors in the past."
"It is expensive compared to one of its competitors."
"The overall pricing for iboss is very competitive and transparent."
"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."
"It is probably in line with other solutions, but I do not deal with the financial side."
"The pricing of WebTitan is good. It's the right price. We paid more and more for Cisco Umbrella."
"The pricing is good. It's a substantial cost, but they've held their prices over the years, which has been good."
"The licensing, although I can't remember the exact cost, was very affordable. I want to say it was maybe $40 per license."
"There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with SpamTitan. It has been a great solution for a very small library."
"For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons."
"It's very aggressively priced, which is something that we definitely like."
"We pay an annual subscription for this. They have good pricing. They are not expensive compared to other solutions that we evaluated. I like the fact that it is just one price for the year. I don't have to worry too much about fluctuations."
"WebTitan helps reduce costs associated with web filtering. In the event that somebody was compromised due to browsing the Internet, there will be at least one device offline. The time and energy spent cleaning that thing up and getting it back online, as well as having that user set up with some sort of a solution so they can continue working, makes it well worth the money. If a single device has been compromised, my time and the potential of having to buy additional hardware is worth at least a couple thousand dollars. Worst case scenario, if our entire organization or the majority of our organization got compromised, then it could get into the 50,000-plus for recovery. It depends on if it is a massive ransomware attack where it has pretty much crippled our entire business."
"Zscaler is transparent about its pricing model."
"Our monthly fee is around R3000."
"ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good."
"Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."
"The tool is moderately priced."
"It is costlier than other solutions."
"The solution is a little bit expensive. On a scale of one to five, I would rate it as a three."
"We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Government
6%
Computer Software Company
20%
Manufacturing Company
9%
Financial Services Firm
6%
Educational Organization
6%
Computer Software Company
15%
Manufacturing Company
10%
Educational Organization
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...
What is your primary use case for iboss?
Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...
What is your experience regarding pricing and costs for TitanHQ WebTitan?
The pricing of TitanHQ is more or less similar to other tools. I would be willing to pay more for a better service.
What needs improvement with TitanHQ WebTitan?
The technology employed by TitanHQ doesn't learn enough and is still on the basic side. I had previously used 'only m...
What is your primary use case for TitanHQ WebTitan?
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
 

Also Known As

iBoss Cloud Platform
WebTitan, WebTitan Web Filter
ZIA
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about TitanHQ WebTitan vs. Zscaler Internet Access and other solutions. Updated: May 2025.
860,632 professionals have used our research since 2012.