Zscaler Internet Access and TitanHQ WebTitan compete in web security and content filtering. Zscaler appears to have the upper hand with more advanced security features, but TitanHQ is favored for its cost-effectiveness and easy deployment.
Features: Zscaler Internet Access offers URL filtering, application control, and SSL inspection. It includes advanced threat protection and cloud sandboxing, ensuring secure traffic for remote users. TitanHQ WebTitan provides malware protection, comprehensive reporting, and reliable web security, ideal for straightforward, cost-effective deployment.
Room for Improvement: Zscaler needs better application integration and simplified reporting for non-technical users, enhanced logging capabilities, and improved pricing for SMEs. TitanHQ could improve its user interface, real-time logging, software stability, and DNS proxy enhancements.
Ease of Deployment and Customer Service: Zscaler supports hybrid, public, and private cloud deployments, with scalable options but requires initial preparation. Customer service is effective with occasional delays. TitanHQ is easy to set up, particularly for on-premises and hybrid environments, and praised for its responsive customer service.
Pricing and ROI: Zscaler follows a subscription model based on user count and is seen as expensive, but reports high ROI from reduced legacy costs and improved security. TitanHQ offers competitive and affordable pricing, significantly reducing web filtering costs, aligning with budget-conscious businesses.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
I don't bother contacting support when there are downtimes and technical issues.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
The technology employed by TitanHQ doesn't learn enough and is still on the basic side.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
One feature I am missing is the ability to connect automatically to internal monitoring systems.
The pricing of TitanHQ is more or less similar to other tools.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Zscaler Internet Access is recognized as an expensive solution.
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It also provides enhanced inspection capabilities, including SSL decryption, while maintaining compliance with organizational security policies.
The SSL inspection also offers added security, facilitating the exchange of critical data.
TitanHQ WebTitan is a secure web gateway (SWG) tool that helps businesses control the web content that can be accessed by its employees. The solution provides complete protection from online threats such as viruses, malware, ransomware, phishing, and comprehensive content filtering. To block malicious sites, WebTitan uses a crowd-sourced approach and obtains a constant stream of URLs for analysis. In contrast to many other DNS-based systems, which only work at the domain level, WebTitan works at the path level and is capable of blocking individual web pages rather than entire domains. With the solution, you have granular control over the types of sites that can be visited by employees, and a wide range of malicious sites are also blocked, preventing malware and ransomware infections, data theft, data exfiltration, and fraud.
TitanHQ WebTitan Features
TitanHQ WebTitan has many valuable key features. Some of the most useful ones include:
TitanHQ WebTitan Benefits
There are many benefits to implementing TitanHQ WebTitan. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TitanHQ WebTitan is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly and has good web and filtering tools.
Stanley W., Owner/Manager at Shannon Farms, says, “All around, user-friendliness stands out. It has been easy to understand and use the customization options provided by WebTitan.”
Michael G., President at PJM Digital Design, writes, "The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."
PeerSpot user Michael M., Head of Infrastructure at Anglo-Eastern Ship Management Ltd, says, “We like having the ability to use the API to make calls into WebTitan. The DNS proxy is also valuable.”
Rocky P., IT Systems Administrator at State Attorney's Office 13th Circuit, states, "Their report tool is the most valuable. By using the URL-base filtering, their reports give me a clear view of who is accessing what as well as which computer may have a virus or malware."
Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.
Zscaler Internet Access Features
Zscaler Internet Access has many valuable key features. Some of the most useful ones include:
Zscaler Internet Access Benefits
There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Zscaler Internet Access users.
A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."
Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”
An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”
We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.