SysAid vs TeamSupport comparison

SysAid and TeamSupport are both solutions in the Help Desk Software category. SysAid is ranked #26, while TeamSupport is ranked #42. SysAid holds a 1.5% mindshare in HDS, compared to TeamSupport’s 0.8% mindshare. Additionally, 90% of SysAid users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

SysAid

Read 10 SysAid reviews

985 Views
709 Comparison Views

90% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

281 Views
281 Comparison Views

100% willing to recommend

SysAid

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

SysAid and TeamSupport compete in the help desk and customer support software market. While SysAid shines with competitive pricing and ease of use, TeamSupport has the upper hand with advanced features tailored for complex support processes, making it attractive despite higher costs.

Features: SysAid offers strong asset management, a robust ticketing system, and tools that streamline IT processes. TeamSupport provides collaboration tools, customer-centric features, and solutions designed for multi-customer environments, enhancing customer interactions more significantly than SysAid's internal IT focus.

Ease of Deployment and Customer Service: SysAid features a straightforward deployment process, offering comprehensive customer support with detailed documentation and dedicated teams. TeamSupport focuses on cloud-based deployment for easy setup and is recognized for personalized customer service, offering adaptable service experiences.

Pricing and ROI: SysAid is known for its cost-effective pricing, providing quicker return on investment due to lower upfront costs. TeamSupport, despite a higher setup cost, justifies its pricing with a comprehensive feature set that offers substantial ROI for teams needing detailed customer engagement solutions.

To learn more, read our detailed SysAid vs. TeamSupport Report (Updated: December 2025).

Buyer's Guide

SysAid vs. TeamSupport

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SysAid

Ranking in Help Desk Software

26th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (26th)

TeamSupport

Ranking in Help Desk Software

42nd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of SysAid is 1.5%, up from 0.7% compared to the previous year. The mindshare of TeamSupport is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
SysAid	1.5%
TeamSupport	0.8%
Other	97.7%

Help Desk Software

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."

"The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."

"The simplicity of the solution is excellent."

"It tracks everything that the technicians are doing. We can account for time and manage resources."

"It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it."

"I would say the overall flexibility of the product is its most valuable feature."

"SysAid is more user-friendly, and its configuration is easier than other tools."

"The solution can scale."

More SysAid pros

"The two most valuable features are the portal and reporting."

Cons

"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."

"SysAid has fewer AI features compared to other tools."

"Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help."

"The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields."

"We would like them to approve the security functionalities, e.g., management security features."

"There is a learning curve for the users."

"Currently, SysAid does not have a mobile application."

"So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be."

More SysAid cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"The pricing of SysAid is less than its competitors."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"SysAid is a good solution, especially from a pricing perspective."

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

"We saw our investment back at the end of year one."

"The price is approximately $70 per agent, per month."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	4

No data available

Comparisons

ServiceNow vs SysAid

Compared 22% of the time

ManageEngine ServiceDesk Plus vs SysAid

Compared 15% of the time

HaloITSM vs SysAid

Compared 13% of the time

BMC Helix ITSM vs SysAid

Compared 6% of the time

Xurrent vs SysAid

Compared 6% of the time

More SysAid Competitors

N-able MSP Manager vs TeamSupport

Compared 65% of the time

JIRA Service Management vs TeamSupport

Compared 35% of the time

More TeamSupport Competitors

Product Reports

Buyer's Guide

SysAid

January 2026

Download SysAid product report

Buyer's Guide

Help Desk Software

December 2025

Download TeamSupport product report

Overview

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. Whether you're an SMB or an Enterprise, SysAid offers a customizable IT service delivery platform tailored to your unique needs, ensuring optimal performance and ROI at every stage of growth.

SysAid

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

SysAid vs. TeamSupport

December 2025

Free Report: SysAid vs. TeamSupport

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