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SysAid vs TeamSupport comparison

SysAid and TeamSupport are both solutions in the Help Desk Software category. SysAid is ranked #20 with an average rating of 8.0, while TeamSupport is ranked #47. SysAid holds a 0.7% mindshare in HDS, compared to TeamSupport’s 0.2% mindshare. Additionally, 90% of SysAid users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.
SysAid
Read 10 SysAid reviews
  • 414 Views
  • 217 Comparison Views
90% willing to recommend
TeamSupport
Read 2 TeamSupport reviews
  • 87 Views
  • 47 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

SysAid and TeamSupport compete in the help desk and customer support software market. While SysAid shines with competitive pricing and ease of use, TeamSupport has the upper hand with advanced features tailored for complex support processes, making it attractive despite higher costs.

Features: SysAid offers strong asset management, a robust ticketing system, and tools that streamline IT processes. TeamSupport provides collaboration tools, customer-centric features, and solutions designed for multi-customer environments, enhancing customer interactions more significantly than SysAid's internal IT focus.

Ease of Deployment and Customer Service: SysAid features a straightforward deployment process, offering comprehensive customer support with detailed documentation and dedicated teams. TeamSupport focuses on cloud-based deployment for easy setup and is recognized for personalized customer service, offering adaptable service experiences.

Pricing and ROI: SysAid is known for its cost-effective pricing, providing quicker return on investment due to lower upfront costs. TeamSupport, despite a higher setup cost, justifies its pricing with a comprehensive feature set that offers substantial ROI for teams needing detailed customer engagement solutions.

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To learn more, read our detailed SysAid vs. TeamSupport Report (Updated: April 2025).
Buyer's Guide
SysAid vs. TeamSupport
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SysAid
Ranking in Help Desk Software
20th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
10
Ranking in other categories
IT Service Management (ITSM) (21st)
TeamSupport
Ranking in Help Desk Software
47th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of SysAid is 0.7%, up from 0.7% compared to the previous year. The mindshare of TeamSupport is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Todd Blake - PeerSpot reviewer
A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team
SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.
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it_user1343835 - PeerSpot reviewer
Stable, easy to install, and cost effective, but it needs better integration and data management
It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."
"SysAid is more user-friendly, and its configuration is easier than other tools."
"The solution can scale."
"I would say the overall flexibility of the product is its most valuable feature."
"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."
"The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."
"It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it."
"The simplicity of the solution is excellent."
More SysAid pros
"The two most valuable features are the portal and reporting."
 

Cons

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."
"So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be."
"There is a learning curve for the users."
"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."
"Currently, SysAid does not have a mobile application."
"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."
"We would like them to approve the security functionalities, e.g., management security features."
"SysAid has fewer AI features compared to other tools."
More SysAid cons
"It needs better integration with other tools like Jira."
 

Pricing and Cost Advice

"We saw our investment back at the end of year one."
"The pricing of SysAid is less than its competitors."
"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."
"SysAid is a good solution, especially from a pricing perspective."
"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
"The price is approximately $70 per agent, per month."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Retailer
8%
Construction Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about SysAid?
SysAid is more user-friendly, and its configuration is easier than other tools.
See all answers
What is your experience regarding pricing and costs for SysAid?
Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.
See all answers
What needs improvement with SysAid?
With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.
See all answers
Ask a question
Earn 20 points
 

Comparisons

ServiceNow vs SysAid Logo
ServiceNow vs SysAid
Compared 37% of the time
Teamwork vs SysAid Logo
Teamwork vs SysAid
Compared 34% of the time
JIRA Service Management vs SysAid Logo
JIRA Service Management vs SysAid
Compared 29% of the time
More SysAid Competitors
No data available
 

Product Reports

Buyer's Guide
SysAid
April 2025
SysAid reportDownload SysAid product report
Buyer's Guide
Help Desk Software
April 2025
TeamSupport reportDownload TeamSupport product report
 

Overview

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

SysAid

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport
 

Sample Customers

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Buyer's Guide
SysAid vs. TeamSupport
April 2025
Free Report: SysAid vs. TeamSupport
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