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Symantec Messaging Gateway vs Trustwave Secure Email Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Trustwave Secure Email Gateway
Ranking in Secure Email Gateway (SEG)
15th
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Secure Email Gateway (SEG) category, the mindshare of Symantec Messaging Gateway is 2.8%, up from 2.6% compared to the previous year. The mindshare of Trustwave Secure Email Gateway is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Symantec Messaging Gateway2.8%
Trustwave Secure Email Gateway1.5%
Other95.7%
Secure Email Gateway (SEG)
 

Featured Reviews

Girish Vijay - PeerSpot reviewer
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
A stable and reasonably priced solution that performs well and has a very good malware database
Since Symantec merged with Broadcom, they might have lost some good technical engineers. Maybe that’s the reason why the product is performing poorly. When we have a good marketing and sales team, even though our product cannot perform, we will sell it at a high price because of the buzzwords. However, at the end of the day, the product should perform. Most of the products might not perform. Symantec is a very good product, but the services are basic. I rate the technical features of the product a nine out of ten. However, I would rate the services provided by the solution a six out of ten. Overall, I rate the tool an eight out of ten.
FA
Cloud & Systems Admin at Service Management Group, Inc.
Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI
I would rate my experience with the initial setup a four out of ten when one is difficult, and ten is easy. It's difficult initially since it's an on-premise solution. So it's a bit difficult. So the initial assessment took a few days, and then the deployment was a couple of days. It is on-prem. That is also one of the improvements you need to make on the cloud. Most of the people like things to be on the cloud. You don't have the burden of setting up things on-premise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is excellent at blocking spam."
"I've been using Messaging Gateway for ten years."
"It is a solid and stable product."
"My advice to others who plan to use Symantec Messaging Gateway is that it's a very good product, it's very stable, and it's user-friendly, but the only problem is that it doesn't have good partner support here in Bolivia, where I'm located."
"Since Symantec Messaging Gateway is a Linux-based solution it is stable."
"Symantec Messaging Gateway has a huge knowledge base about phishing, spamming, spoofing, etc."
"The main thing that I appreciate about this product is that the database of spam, malware, and ransomware is very large."
"The solution is a leader in anti-spam email products and you can block 99% of spam emails, making it very effective with great performance."
"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."
"The product's most valuable features are spam protection and artificial intelligence."
 

Cons

"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"Support could be better. What's also lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."
"Where it is not available, as is the case with unstructured data, this product fails miserably."
"The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface."
"Recently, I've had some problems regarding their support. The tech was acquired by Broadcom, and since then, the support part is very bad."
"Sometimes the solution picks up false positive for viruses during scans."
"They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy."
"The technical support services and stability need improvement as well."
"There is room for improvement in GUI because it is a bit old-fashioned."
 

Pricing and Cost Advice

"Symantec Messaging Gateway’s pricing is very cheap."
"For 150 users, we pay INR 1,60,000."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"They're a little costly compared to Microsoft."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"A subscription for technical support costs extra."
"It is a cost-effective product."
"The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
16%
Outsourcing Company
13%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
No data available
 

Also Known As

Symantec.cloud, Symantec Email Security.cloud
Trustwave SEG
 

Overview

 

Sample Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Information Not Available
Find out what your peers are saying about Symantec Messaging Gateway vs. Trustwave Secure Email Gateway and other solutions. Updated: June 2026.
909,701 professionals have used our research since 2012.