Try our new research platform with insights from 80,000+ expert users

Symantec Messaging Gateway vs Trustwave Secure Email Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Trustwave Secure Email Gateway
Ranking in Secure Email Gateway (SEG)
13th
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Secure Email Gateway (SEG) category, the mindshare of Symantec Messaging Gateway is 2.6%, up from 2.5% compared to the previous year. The mindshare of Trustwave Secure Email Gateway is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Market Share Distribution
ProductMarket Share (%)
Symantec Messaging Gateway2.6%
Trustwave Secure Email Gateway0.8%
Other96.6%
Secure Email Gateway (SEG)
 

Featured Reviews

Dennis O'Reilly - PeerSpot reviewer
The product provides good content filtering options, but the false positive submissions must be improved
The tool is very stable. I rate the stability a seven out of ten. It's an on-premise application that runs on a virtual machine. It has dependencies on the hypervisor host that we're running it on. If it's not configured, the application can be influenced by it. Sometimes, there is a service stop error while the service is still running. Sometimes, the service just stops. Some policies do not act the way that we intend them to respond.
FA
Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI
I would rate my experience with the initial setup a four out of ten when one is difficult, and ten is easy. It's difficult initially since it's an on-premise solution. So it's a bit difficult. So the initial assessment took a few days, and then the deployment was a couple of days. It is on-prem. That is also one of the improvements you need to make on the cloud. Most of the people like things to be on the cloud. You don't have the burden of setting up things on-premise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The setup is pretty simple."
"The feature that I like the best is the fingerprinting concept."
"The solution is "set and forget". You pay for it and everything is done for you."
"The solution is highly customizable. You can make rules for domains and configure policies for spam or malware. Messaging Gateway is an on-prem solution, so it's useful for companies without a cloud presence."
"The most valuable feature of the solution is the content filtering policies because the solution offers huge options for configuration, such as hardware manipulation, et cetera, and the dictionaries make the work easier."
"What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface."
"The anti-malware and spam features are valuable."
"Symantec Messaging Gateway has a huge knowledge base about phishing, spamming, spoofing, etc."
"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."
"The product's most valuable features are spam protection and artificial intelligence."
 

Cons

"Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."
"They really need to create a good package that competes with Microsoft."
"The false positive submissions must be improved."
"The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers."
"What's lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."
"Sometimes the solution picks up false positive for viruses during scans."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."
"The product must improve the user dashboards."
"There is room for improvement in GUI because it is a bit old-fashioned."
"The technical support services and stability need improvement as well."
 

Pricing and Cost Advice

"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"Symantec Messaging Gateway’s pricing is very cheap."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"For 150 users, we pay INR 1,60,000."
"A subscription for technical support costs extra."
"They're a little costly compared to Microsoft."
"The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive."
"It is a cost-effective product."
report
Use our free recommendation engine to learn which Secure Email Gateway (SEG) solutions are best for your needs.
869,202 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
15%
Government
8%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise8
No data available
 

Questions from the Community

What needs improvement with Symantec Messaging Gateway?
The solution takes up a lot of memory. The system becomes slow. The performance must be improved.
What is your primary use case for Symantec Messaging Gateway?
We use the solution to secure our data and emails.
What do you like most about Trustwave Secure Email Gateway?
I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time...
What is your experience regarding pricing and costs for Trustwave Secure Email Gateway?
The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive.
What needs improvement with Trustwave Secure Email Gateway?
There is room for improvement in GUI because it is a bit old-fashioned. Moreover, it can add more advanced features compared to a competitor like Mimecast.
 

Also Known As

Symantec.cloud, Symantec Email Security.cloud
Trustwave SEG
 

Overview

 

Sample Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Information Not Available
Find out what your peers are saying about Symantec Messaging Gateway vs. Trustwave Secure Email Gateway and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.