Stat for Oracle E-Business Suite vs TOPdesk comparison

Quest Software and TOPdesk are both solutions in the IT Service Management (ITSM) category. Quest Software is ranked #19 with an average rating of 8.5, while TOPdesk is ranked #15 with an average rating of 8.0. Quest Software holds a 0.3% mindshare in ISM, compared to TOPdesk’s 2.0% mindshare. Additionally, 100% of Quest Software users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

Stat for Oracle E-Business ...

Read 2 Stat for Oracle E-Business Suite reviews

160 Views
160 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,122 Views
797 Comparison Views

84% willing to recommend

Stat for Oracle E-Business ...

TOPdesk

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Executive SummaryUpdated on Aug 19, 2025

TOPdesk and Stat for Oracle E-Business Suite compete in IT service management. Customers prefer TOPdesk for pricing and support, while Stat for Oracle's features justify its cost.

Features: TOPdesk enhances operational efficiency through integration capabilities, self-service options, and flexible service packages. Stat for Oracle E-Business Suite is known for compliance and change management, robust change controls, and detailed industry-specific support.

Ease of Deployment and Customer Service: TOPdesk offers cloud-based deployment for faster setup and scalability. It is adaptable, whereas Stat for Oracle provides tailored solutions, which may have a learning curve but offer precise industry fit through detailed support.

Pricing and ROI: TOPdesk attracts budget-conscious organizations with affordable upfront costs. Stat for Oracle E-Business Suite demands higher initial investment but promises greater long-term value through automation and operational control.

To learn more, read our detailed Stat for Oracle E-Business Suite vs. TOPdesk Report (Updated: July 2025).

Buyer's Guide

Stat for Oracle E-Business Suite vs. TOPdesk

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Stat for Oracle E-Business ...

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

TOPdesk

Ranking in IT Service Management (ITSM)

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (17th)

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Stat for Oracle E-Business Suite is 0.3%, up from 0.1% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is very responsive."

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"The most valuable feature of this solution is the incident management module."

"Change management is the most critical feature."

"The most valuable feature of the solution is the ticketing feature."

"The most valuable feature of TOPdesk is the reports."

"TOPdesk is overall very stable."

"It is an easy-to-use solution."

"Its ITSM approach is quite useful."

More TOPdesk pros

Cons

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

"An operator is also a user but requires creating two different records."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

"It is time-consuming to add new users."

"Change management implementation, facility management, and making reservations on assets can be improved."

"The solution's change management could be better."

"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."

More TOPdesk cons

Pricing and Cost Advice

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

"The solution's pricing is reasonable and not expensive."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The solution is inexpensive compared to competitors."

"TOPdesk's pricing is cheaper than Jira's."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

18%

Manufacturing Company

10%

Educational Organization

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

See all answers

What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

See all answers

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

See all answers

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

See all answers

Comparisons

No data available

ServiceNow vs TOPdesk

Compared 36% of the time

JIRA Service Management vs TOPdesk

Compared 19% of the time

Freshdesk vs TOPdesk

Compared 12% of the time

BMC Helix ITSM vs TOPdesk

Compared 7% of the time

GLPI by Teclib vs TOPdesk

Compared 7% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Stat for Oracle E-Business Suite product report

Buyer's Guide

Help Desk Software

August 2025

Download TOPdesk product report

Overview

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?

Change Management: Streamlines the tracking and implementation of changes to reduce errors.
Version Control: Manages multiple versions of configurations for better tracking.
Reporting: Offers detailed analytics for informed decision-making.
Audit Capabilities: Ensures compliance through comprehensive audit trails.
Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.

What benefits can users expect when using Stat for Oracle E-Business Suite?

Increased Efficiency: Minimizes manual intervention with automated processes.
Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Information Not Available

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

Stat for Oracle E-Business Suite vs. TOPdesk

July 2025

Free Report: Stat for Oracle E-Business Suite vs. TOPdesk

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