Spiceworks vs SymphonyAI IT Service Management comparison

Spiceworks and SymphonyAI are both solutions in the Help Desk Software category. Spiceworks is ranked #14 with an average rating of 8.5, while SymphonyAI is ranked #20 with an average rating of 7.0. Spiceworks holds a 1.3% mindshare in HDS, compared to SymphonyAI’s 1.7% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

2,387 Views
979 Comparison Views

86% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,383 Views
802 Comparison Views

100% willing to recommend

Spiceworks

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and SymphonyAI IT Service Management are competing in the IT service management space. SymphonyAI IT Service Management seems to have the upper hand due to its comprehensive features and advanced capabilities.

Features:Spiceworks includes network monitoring, help desk ticket management, and an integrated knowledge base. SymphonyAI IT Service Management provides advanced automation, AI capabilities, and predictive analytics.

Room for Improvement:Spiceworks could enhance its reporting capabilities, improve inventory accuracy, and expand its automation features. SymphonyAI IT Service Management might improve in user interface customization, pricing transparency, and better integration with third-party applications.

Ease of Deployment and Customer Service:Spiceworks offers a straightforward on-premise deployment model with community-driven support. SymphonyAI IT Service Management provides cloud-based deployment with dedicated customer service, ensuring scalability and regular updates.

Pricing and ROI:Spiceworks is recognized for its no-cost setup, offering good ROI for small to medium-sized businesses. SymphonyAI IT Service Management requires a larger initial investment but provides significant ROI through its advanced features, appealing to larger enterprises.

To learn more, read our detailed Spiceworks vs. SymphonyAI IT Service Management Report (Updated: December 2025).

Buyer's Guide

Spiceworks vs. SymphonyAI IT Service Management

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in Help Desk Software

14th

Ranking in IT Asset Management

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (42nd)

SymphonyAI IT Service Manag...

Ranking in Help Desk Software

20th

Ranking in IT Asset Management

14th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (18th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Spiceworks is 1.3%, down from 1.8% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Spiceworks	1.3%
SymphonyAI IT Service Management	1.7%
Other	97.0%

Help Desk Software

Featured Reviews

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The solution is very stable. It's reliable and efficient."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"It's easy to understand."

"The most valuable features are the inventory and personalization."

"Tickets by e-mail, with actions by hastag."

More Spiceworks pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

Cons

"The GUI must be improved."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"Sometimes, it can be difficult to integrate what you need."

More Spiceworks cons

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

"The product is free! Get it now."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

"The product's cost is average."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Manufacturing Company

16%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.

See all answers

Comparisons

ServiceNow vs Spiceworks

Compared 16% of the time

Lansweeper vs Spiceworks

Compared 13% of the time

Zabbix vs Spiceworks

Compared 12% of the time

Zoho Desk vs Spiceworks

Compared 9% of the time

Nagios XI vs Spiceworks

Compared 8% of the time

More Spiceworks Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 31% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 11% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 7% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Spiceworks

January 2026

Download Spiceworks product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Spiceworks vs. SymphonyAI IT Service Management

December 2025

Free Report: Spiceworks vs. SymphonyAI IT Service Management

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