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SolarWinds Hybrid Cloud Observability vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
SolarWinds Hybrid Cloud Observability saves costs by unifying monitoring tools, though some switch to Grafana after unsuccessful pilots.
Sentiment score
7.0
SolarWinds NPM enhances network management and cost efficiency, providing superior monitoring, fast issue resolution, and significant ROI.
The primary return comes from its effectiveness, leading to significant cost savings, especially since we can create tenants and allow multiple countries to utilize the nodes through shared tools.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
It saves time by issuing alerts that notify engineers about problems or incidents.
Business Developement Manager at I.ua
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
Network Administrator at PT Bni Life Insurance
 

Customer Service

Sentiment score
5.4
SolarWinds support is praised for quick responsiveness but needs improvement in addressing regional challenges and meeting specific expectations.
Sentiment score
6.9
SolarWinds NPM support is knowledgeable and helpful but faces criticism for slow responses and aggressive sales tactics.
the support is quick and meets service-level agreements
Business Developement Manager at I.ua
I get an instant response and on-call support as well.
Solutions Architect at Cognizant
The complexities and internal processes in approvals necessitate a more tailored support approach, ensuring that assistance is relevant and timely.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
If there is no timely response, getting a resolution is more difficult.
Network Security Engineer at a comms service provider with 51-200 employees
We had contact with SolarWinds regarding the implementation, and they were helpful.
Network Administrator at PT Bni Life Insurance
They have good technical support.
Solutions Architect at Boch Systems Company Limited
 

Scalability Issues

Sentiment score
7.3
SolarWinds Hybrid Cloud Observability efficiently scales for large organizations, enhancing monitoring, provisioning, and operational activities with high user satisfaction.
Sentiment score
6.9
SolarWinds NPM offers scalable solutions for various environments, with possible increased costs and challenges on virtual platforms.
The product is very easy to scale.
Business Developement Manager at I.ua
A single polling engine with enterprise supports up to 100 additional polling engines, monitoring up to 100,000 elements per instance.
Senior Lead at a tech vendor with 10,001+ employees
The scalability of SolarWinds Hybrid Cloud Observability is great.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
SolarWinds NPM is scalable and effective in handling large network infrastructures.
Solutions Architect at Boch Systems Company Limited
 

Stability Issues

Sentiment score
6.7
SolarWinds Hybrid Cloud Observability is stable with minimal downtime, though improper deployment can cause instability and server refreshes.
Sentiment score
7.5
SolarWinds NPM is stable, with issues arising during upgrades; regular updates and support enhance its performance.
In my current environment, we have experienced instability likely due to the deployment not meeting required standards.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
The NPM product is stable, particularly when used for simple network monitoring.
Network Security Engineer at a comms service provider with 51-200 employees
 

Room For Improvement

SolarWinds Hybrid Cloud Observability requires improvements in integration, support, user interface, reporting, and documentation for enhanced user experience.
SolarWinds NPM users seek improvements in network discovery, interface, integration, resource usage, cloud support, security, and pricing adjustments.
The solution could improve in areas such as CICD observability.
Business Developement Manager at I.ua
The initial setup and configuration can also be complex for new users.
Quality Auditing Associate at a tech vendor with 10,001+ employees
I think deeper integration into Kubernetes, serverless functions, and cloud-native tracing can be implemented as these matter to many organizations.
Senior Lead at a tech vendor with 10,001+ employees
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Solutions Architect at Boch Systems Company Limited
Customers have given feedback about the delayed response times from the technical team.
Network Security Engineer at a comms service provider with 51-200 employees
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
Manager IT at a manufacturing company with 1,001-5,000 employees
 

Setup Cost

SolarWinds' node-based licensing is reasonable but renewal pricing, currency issues, and licensing inconsistencies pose challenges.
SolarWinds NPM pricing is competitive yet complex, appealing to some while being costly for smaller enterprises or multi-module needs.
The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.
Business Developement Manager at I.ua
The new pricing models lack clarity in communication, bundling services that we may not actually need, leading to unnecessary costs.
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
Before, everything was licensed. Now with SaaS, it is easy, but some companies say that they are SaaS, but their business model is a license, so it is difficult to do business with them.
Director, Technical Services at MindSource, Inc.
The solution is considered expensive.
Network Administrator at PT Bni Life Insurance
Pricing-wise, SolarWinds NPM is more expensive than PRTG.
Solutions Architect at Boch Systems Company Limited
It is not too pricey and is adequate.
Manager IT at a manufacturing company with 1,001-5,000 employees
 

Valuable Features

SolarWinds Hybrid Cloud Observability enhances visibility, scalability, and integration for proactive monitoring, improving resolution times and resource management.
SolarWinds NPM offers easy deployment, strong monitoring, and seamless integration, enhancing network management with intuitive dashboards and real-time insights.
It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.
Business Developement Manager at I.ua
It has an alerting engine where I can define thresholds and configure custom alerts, which can also be integrated with ITSM or a ticketing system to auto-create tickets.
Solutions Architect at Cognizant
Smart Alerts in SolarWinds Hybrid Cloud Observability has been really helpful for our team. For instance, one day, a switch interface started hitting high utilization, which would have caused slowness in network traffic. SolarWinds Hybrid Cloud Observability sent an alert immediately, so we could check the devices and fix the issue before users noticed any problem.
Quality Auditing Associate at a tech vendor with 10,001+ employees
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
Manager IT at a manufacturing company with 1,001-5,000 employees
The most valuable feature for us is the database performance analyzer, which we use a lot.
Network Administrator at PT Bni Life Insurance
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
Solutions Architect at Boch Systems Company Limited
 

Categories and Ranking

SolarWinds Hybrid Cloud Obs...
Ranking in Cloud Monitoring Software
26th
Average Rating
8.0
Reviews Sentiment
5.8
Number of Reviews
7
Ranking in other categories
No ranking in other categories
SolarWinds NPM
Ranking in Cloud Monitoring Software
8th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (5th)
 

Mindshare comparison

As of December 2025, in the Cloud Monitoring Software category, the mindshare of SolarWinds Hybrid Cloud Observability is 0.5%, up from 0.2% compared to the previous year. The mindshare of SolarWinds NPM is 4.2%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
SolarWinds NPM4.2%
SolarWinds Hybrid Cloud Observability0.5%
Other95.3%
Cloud Monitoring Software
 

Featured Reviews

reviewer2779182 - PeerSpot reviewer
IT Network Coordinator (Northern Region) at a financial services firm with 10,001+ employees
Provides timely insights that help prevent network outages and support critical infrastructure decisions
SolarWinds Hybrid Cloud Observability could be improved, particularly regarding integrations with Huawei solutions. Given Huawei's rapid growth in the tech and network space, the integration with Huawei is not meeting the standards set by integrations with other providers such as Cisco. This is essential for the continued effective use of SolarWinds in the African market. SolarWinds has excelled in its user interface and reporting capabilities regarding custom report creation. However, communication on how to create those custom reports can be enhanced. While many of us figure it out after time, a smoother process for creating custom reports would significantly aid engineers. I chose 9 out of 10 partly because I have recently had issues with integration with Huawei, which is quickly becoming a significant player in the market. Since we operate a majority of our spoke sites with Huawei, SolarWinds tends to lose some advantages because the SNMP criteria for monitoring Huawei devices are not providing the comprehensive reports we need, leading me to deduct one point.
Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.
report
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
9%
Performing Arts
7%
Transportation Company
7%
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise4
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise85
 

Questions from the Community

What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?
Regarding pricing, setup cost, and licensing, we engaged with SolarWinds through a partner, and negotiations were conducted by our procurement team. We received a discount initially, but noticed th...
What needs improvement with SolarWinds Hybrid Cloud Observability?
SolarWinds Hybrid Cloud Observability could be improved, particularly regarding integrations with Huawei solutions. Given Huawei's rapid growth in the tech and network space, the integration with H...
What is your primary use case for SolarWinds Hybrid Cloud Observability?
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or the NOC operations monitoring team to know when there are downtimes or possible ...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

No data available
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

Information Not Available
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about SolarWinds Hybrid Cloud Observability vs. SolarWinds NPM and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.