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New Relic vs SolarWinds Hybrid Cloud Observability comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
160
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)
SolarWinds Hybrid Cloud Obs...
Ranking in Cloud Monitoring Software
34th
Average Rating
8.4
Reviews Sentiment
5.7
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Cloud Monitoring Software category, the mindshare of New Relic is 5.1%, down from 8.1% compared to the previous year. The mindshare of SolarWinds Hybrid Cloud Observability is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
SolarWinds Hybrid Cloud Observability0.5%
Other94.4%
Cloud Monitoring Software
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
AshwaniSingh1 - PeerSpot reviewer
Smart alerts have reduced downtime and improved proactive monitoring across environments
SolarWinds Hybrid Cloud Observability could be improved in several ways. It feels slow sometimes, especially when handling large amounts of data. The initial setup and configuration can also be complex for new users. If it were faster and easier to set up with simple dashboards for quick insights, it would be even better. Customer support could be quicker and more responsive with urgent issues. Integration with third-party tools could be smoother, making it easier to connect with other systems we use. The dashboard could also be simpler for quick insights. More guidance or templates for new users would be helpful during onboarding. Report customization is another area that could be improved. While the built-in reports are useful, being able to create more flexible and tailored reports would enhance our experience.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The most valuable feature is the ability to manage the application flow."
"It allows the restriction of privileges and control of users."
"The integration and configuration of New Relic is straightforward and easy."
"SolarWinds Hybrid Cloud Observability offers very good community support with many documents and best cases for various situations."
"SolarWinds Hybrid Cloud Observability has helped our organization stay on top of network and system performance; it allows us to spot and fix issues quickly, reducing downtime and keeping us happy."
"The primary use cases are for customers who require complete infrastructure monitoring. I mean IT infrastructure, which includes network devices, security devices, and server environments, whether physical, virtual, or cloud-based. The platform can manage any infrastructure component that needs monitoring."
"The initial setup is straightforward and quick if prerequisites are met, taking only a couple of days."
"Reduced downtime and faster issue resolution are significant benefits of SolarWinds Hybrid Cloud Observability; features such as PerfStack, NetPath, and intelligent maps allow organizations to visualize dependencies and pinpoint problems quickly."
"I rate my satisfaction with SolarWinds Hybrid Cloud Observability at nine out of ten."
 

Cons

"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The price needs improvement."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The customization of the start and end time is kind of cool."
"The connectivity between legacy and newer cloud applications is not great."
"SolarWinds Hybrid Cloud Observability could be improved in several ways. It feels slow sometimes, especially when handling large amounts of data."
"SolarWinds HCO platform offers various features spanning components, such as network, security, server, virtual, and application components. Common features include dashboarding, reporting, and alerting. These features provide comprehensive visibility, allowing you to see how one area's issues affect others. For instance, if a network issue impacts server performance, this visibility is crucial."
"Event management features can be added as it has limited capability to ingest events from external sources."
"Currently, SolarWinds Hybrid Cloud Observability monitors AWS, Azure, and virtual environments, but it is primarily built on the traditional Orion platform."
"The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English."
"The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English."
 

Pricing and Cost Advice

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The pricing is fine."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The pricing and licensing are too high."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"We're paying for the New Relic APM license annually."
"It would be nice if we could buy it annually instead of monthly."
"The solution's pricing is quite reasonable. It has moved to node-based licensing, simplifying the process. They don't distinguish between different types of nodes, such as server nodes, physical routers, or switches. One node equals one license, making it easy to manage. If you have 500 devices, you need five hundred licenses to get all the features of this unified monitoring platform."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise61
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...
What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?
I do not have information about pricing, setup cost, and licensing for SolarWinds Hybrid Cloud Observability because those aspects were handled by a different team in the organization.
What needs improvement with SolarWinds Hybrid Cloud Observability?
Currently, SolarWinds Hybrid Cloud Observability monitors AWS, Azure, and virtual environments, but it is primarily built on the traditional Orion platform. I think deeper integration into Kubernet...
What is your primary use case for SolarWinds Hybrid Cloud Observability?
We used SolarWinds Hybrid Cloud Observability for monitoring purposes. I was into server monitoring earlier. In that team, we had airline accounts and banking accounts. For server monitoring purpos...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Information Not Available
Find out what your peers are saying about New Relic vs. SolarWinds Hybrid Cloud Observability and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.