Siebel CRM vs Upsales comparison

Oracle and Upsales are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 7.0, while Upsales is ranked #120. Oracle holds a 1.1% mindshare in CRM, compared to Upsales’s 0.4% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution.

Siebel CRM

Read 20 Siebel CRM reviews

3,186 Views
2,995 Comparison Views

88% willing to recommend

Upsales

529 Views
529 Comparison Views

Siebel CRM

Upsales

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Siebel CRM and Upsales based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: April 2026).

Buyer's Guide

CRM

April 2026

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Helped 892,383 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

14th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (4th)

Upsales

Ranking in CRM

120th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Siebel CRM is 1.1%, down from 6.6% compared to the previous year. The mindshare of Upsales is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Siebel CRM	1.1%
Upsales	0.4%
Other	98.5%

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Government

Computer Software Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

No data available

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

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Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 14% of the time

Oracle CRM vs Siebel CRM

Compared 9% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle Fusion Service vs Siebel CRM

Compared 8% of the time

SAP CRM vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

No data available

Product Reports

Buyer's Guide

Siebel CRM

April 2026

Download Siebel CRM product report

Buyer's Guide

CRM

April 2026

Download Upsales product report

Also Known As

Siebel Sales

No data available

Overview

Siebel CRM offers a robust platform known for flexibility and scalability, providing advanced integration with Oracle products and meeting diverse tasks in customer management.

Siebel CRM stands out due to its flexibility, stability, and scalability, making it a preferred choice in customer relationship management. Users appreciate its integration capabilities and the ability to customize features, ensuring it adapts to complex business requirements. Key strengths include complaint management, workflows, and efficient data modeling for complex products. It supports multiple systems, enhancing customer engagement and facilitating tasks like marketing and financial modeling. Its seamless integration with Oracle products increases efficiency, particularly favored in the financial sector.

What are some key features of Siebel CRM?

Integration Capabilities: Ensures smooth connectivity with existing Oracle systems.
Data Model: Facilitates efficient handling of complex data structures.
Customization: Allows tailoring of workflows and functionalities.
Complaint Management: Streamlines resolution processes.
Workflow Automation: Automates repetitive tasks for efficiency.
User Interface Customization: Adapts interface to meet user preferences.

What benefits or ROI should users consider?

Enhanced Customer Engagement: Improves interaction and service delivery.
Operational Efficiency: Streamlines processes, reducing manual effort.
Scalability: Grows with organizational needs without compromising performance.
Cost Efficiency: Reduces overhead by integrating with existing systems.
Reliability: Offers stable operation across diverse business environments.

In telecom and banking, Siebel CRM is leveraged for managing customer interactions and enhancing service experiences. Enterprises use it for product catalogs, while call centers benefit from its efficiency in handling customer service requests. Its ability to integrate information significantly benefits sales and marketing activities in diverse industries.

Oracle

Upsales is a comprehensive sales management platform aimed at facilitating efficient sales processes and customer interactions.

With its user-friendly interface, users can generate leads, track sales activities and progress, manage contacts and accounts, and integrate seamlessly with other business tools.

The advanced analytics capabilities and comprehensive customer relationship management tools are highly valued features.

Additionally, Upsales allows users to create customized proposals, monitor marketing campaigns, and analyze sales performance through its reporting features.

Upsales

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

1. Atlassian 2. Dropbox 3. HubSpot 4. Intercom 5. Salesforce 6. Zendesk 7. Amazon 8. eBay 9. Shopify 10. Walmart 11. Wayfair 12. Cisco 13.Google 14. IBM 15. Microsoft 16. Oracle 17. Bank of America 17. Capital One 18. Chase 19. Citigroup 20. Goldman Sachs 21. CNN 22. Disney 23. Fox 24. NBCUniversal 25.The New York Times 26. AT&T 27. Verizon 28. Comcast 29. T-Mobile 30. Sprint 31. U.S. Department of Defense 32. U.S. Department of State 33. U.S. Department of Justice 34. U.S. Department of the Treasury 35. U.S. Securities and Exchange Commission 36. The American Red Cross 37. The Salvation Army 38. Doctors Without Borders 39. Oxfam 40. Greenpeace

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: April 2026.

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