We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Makes ticket information easy to access."
"The analytics - we like to keep track of how much work everyone is doing."
"The pricing of the product is quite good. It's not too expensive."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization."
"Like most organizations, our training budgets are tight. Without an intuitive product like vROps, we wouldn't be able to get the insight that we do into our environment on a day-to-day basis."
"It has made a big difference in the time to troubleshoot. It's significantly reduced it."
"The most valuable features are the health tree and the alerts that tell us what's going on from a glance at the dashboard. As far as showing us where the problems are, what's useful is that it gives us suggested solutions to fix them, so that's helpful."
"The reports: Print any kind of reports or generate them, and send them to somebody if they say my VM is going very slow."
"Valuable features include the PowerCLI module and the ability to do scripting, to pull information out, to simplify reporting and troubleshooting. Being able to gather metrics, or to gather information to alert on it, or to be able to present it in a report, is crucial because, even if the interface is fast, we want to be able to do everything faster through automation. The fact that that's being developed more and more is very important."
"The performance for monitoring the VM is very good. Additionally, the solution is flexible."
"The most valuables features are the collection of assets, security, and configuration data settings from each networked virtual environment in the system."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"The solution's user experience could be improved concerning its UI and portals."
"Needs additional software titles and easier normalization."
"The product’s standard user experience is not the best."
"The discovery of assets could be improved; right now they only allow for one domain."
"I do not like the user interface."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"We do not find this solution to be user-friendly. There's still a lot of work that needs to be done and a lot of work has to go into getting the graphs right. It's not a "plug and play" type of thing. You really have to put in a lot of work. You always have to be aware of what's going on within the machines. It needs to be improved from end-to-end."
"They should improve the vROps Federation Management Pack, so each customer can create a single pane of glass for multiple sites of vROps."
"The tool is user-friendly, but you need to study to learn about the many features that the tool offers. It is not a tool that you can just start to work with when it comes to capacity planning. You need to study the documentation."
"At the beginning, the stability was not that good. The latest versions are much better."
"It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better."
"For the most part, we have found it to be user-friendly. It has gotten better over time since the first version of vROps that I used. The interface has really improved since then."
"It's getting better from what it used to be but it still has a pretty steep learning curve. It's not super-intuitive when you first log into it. To find a lot of the information you need, you have to dig through multiple categories, subcategories, panes, and dashboards and widgets. They've been making it better by presenting some of the most commonly used ones more in the forefront. But some of the more advanced stuff is still pretty difficult to find."
"While the initial setup was somewhat straightforward, there is some complexity. Going forward, I would like there to be more clarity in the process. Because to complete the setup process, our team had to open up a case with the technical support, and they had to guide us through the process."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and Nutanix Prism.
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